Cortland Place

(888) 619-7742

20 Austin Ave, Greenville, RI

Cortland Place
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20 AUSTIN AVE
GREENVILLE
RI
00000
USA
Work (888) 619-7742
Address book Address
20 Austin Ave
Greenville, RI
Telephone Phone Number
(888) 619-7742
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User Reviews Add Review...

10/01/2013 An Interested Visitor Writes: Please do not send your loved ones to this place. While there a some excellent and caring Nurses, CNA's and PT Staff the majority are absolutely horrific. Physical altercations between CNA's on the floor, constant complaining at the nurses station and absolutely no oversight done by the nurses means no one is taking care of your loved one. You should never go into your loved ones room, have them tell you some sort of medication was put on their leg, go the nurses station and they don't know what it is because the nurse that applied it didn't bother to chart it. Try to call management and all you hear are lies and a sob story about how everyone called out and they are doing their absolute best. Try better hiring practices, paying your workers a decent livable wage and actually staffing the place.

1

Response: My mother just stayed at Cortland Place for respite care while my husband and I went on vacation (she lives with us). I totally agree with you....they did NOT do 1 thing for my 92 year old mother. Said they would do laundry, make her bed, assist her getting to dining room.....did nothing! Both elevators were broken 1 day and people are allowed to randomly walk in and out of there with no accountability. Her room was going to for a permanent resident and they even moved stuff in while she was there. Never asked if ok....just barged in and began to move things for new resident. I called Cortland Place and demanded a partial refund. Also sent an e-mail with list of complaints and will continue to pursue this. Just not right to treat people like this.

01/07/2013 An OurParents User Writes: I know the owners of this place through their family who dont talk to them anymore . They are both crooks and low lifes who will screw you in a minute!! The son braggs about how Medicare money for his new Ferarri and boat.

1

Response: Don't know the owners or anything about their personal possessions but do concur.....care is sadly lacking. Security when entering the building is non-existent and anybody can simply walk in at any time. My mother was there for respite care and someone was going to be moving into her room. They actually allowed "strange" moving men into the room of a 92 year old with no notification or approval from my mother or staff. I'll be squawking loud, and bring it to every level to ensure other family members aren't subjected to such lousy care.

11/21/2012 An OurParents User Writes: Cortland Place is an average sized, for profit, nursing home with 80 beds based in Greenville, RI. At last check, the facility had 77 residents indicating that it is 96% occupied which is about average within the state of Rhode Island. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Cortland Place, was 2 stars, which is a lower rating than 72% of nursing homes in Rhode Island. Please note, that this nursing home has been designated a "Special Focus Facility" due to a variety of problems. It has been designated as such since 11/20/2012.
We have compared the detailed Medicare data for Cortland Place with other senior care providers in Rhode Island. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 06/14/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

2

11/19/2012 An OurParents User Writes: Place is a joke. Everything is a mess and they cant afford to hire staff making them short handed every shift of the day every shift of the week. The nursing staff is a group of unqualified and pathetic people who can barely speak English. It would be in your best interest to never step foot into this place. if you did you would be walking into a horror show of epic proportions. good thing the kitchen is shut off from the kitchen. because you would be seeing a bunch of bare shelf's. i hope you never have to step foot in this place of care

1

Response: I agree......my mother just spent 12 days there for respite care while my husband and I went on vacation. They promised us everything and all the best care but did not deliver. They didn't do her laundry, make her bed, assist her to dining, check on meds (I had them all set for her) but nobody checked to make sure she took them (she's 92). Elevators were broken 1 day and Bingo was the biggest activity. If you ever need to leave a loved one in assisted living, I'd highly recommend Waterman Lake. My mom stayed there last year and it was a 5* resort.....Cortland Place is barely a 1. Cost at Waterman Lake was also less. Check it out.....people there are awesome. Didn't stay there this time because no availability for respite care.

01/25/2012 An Family Member of Current/Past Resident Writes: Had to rate 1 star overall because there is not a negative overall choice. This place is a joke. Does not implement safety steps to prevent accidents. They wait for accidents to happen and lie and try to cover them up. The administrator is a snake and does not do what is asked during his investigations into the problems. He tries to bypass family members and deal directly with the family member he thinks he can @#$%. If you love your family member don't send them to cortland place. Director of Nurses is a lier. They are the worse. After dealing with this place I wouldn't put my worse enemy here. Not worth a cent. Normand Ordino the owener needs to replace his administrator and Director of Nurses to start and work his way down to the rest of the staff that are incompetent in evaluating situations and preventing harm to the residents they claim they care about. Not impressed with their lies and deceitfulness.

1

Response: i agree with the 1 star rating and would give it a zero star if possible. Don't know about accidents but the care and service there is lousy. They promise you everything but don't deliver. My mother was there for 12 days of respite care and did not do one thing they "promised".....no laundry done, no bed making, no assistance to dining room (she's 92), no review of meds. They even allowed men to enter her room to deliver furniture for the next person taking over that room. Sorry but she paid for the space for 12 days and NOBODY should have been allowed in there without prior authorization. I'm not going to shut up until something is done. This place was outrageously expensive ($175/day) compared to Waterman Lake ($110) where everything was 5 star. My mother stayed there last year but no availability this year. Would highly recommend Waterman Lake.....they really care about people. Think it's outrageous that anybody can walk in the door and not sign in.....these people leave their doors unlocked so anybody can simply walk in. I'm going to contact Dept of Elderly Affairs......Social Worker in RI......and Channel 12 news to come and talk to residents. Something needs to be done to prevent this "abuse" of elders. Had to laugh when I was told they never had any complaints. Sent this website to look at what people have to say.

12/03/2011 An Family Member of Current/Past Resident Writes: My grandfather was a resident there and he would tell me that he was not taken care of well. Certain CNA's have bad attiudes and treat otehr residents poorly

1

06/16/2011 An Current/Past Employee Writes: I worked at this facility for 6 months and it is awful. The director and owner don't care about anything except their budget. They never order enough supplies so they were always shorthanded of necessary things like soap, barrier cream, and briefs. They were constantly shortstaffed and the managers would refuse to stay and help. There are many quality facilities in the area, please do your loved one and yourself a favor and never go here. Check the RI department of health website for more information.

1

Response: A few years ago, before the change in administration, things were very different. The staff was able to give the much needed attention to the less independent residents. A few friends had their parents move there because of my praise. Alas, these same friends have now moved their elderly parents elsewhere. I deeply miss both my parents but am happy that they were in residence when the care was compassionate and the staff felt that they could give the extra attention without fear of fall out from administration. Cortland Place was once a good place to be for an elderly person.

Response: I wish I knew who you were so I could contact you and discuss the care at Cortland Place. My mother was just there for 12 days of respite care and I'm still furious at the care she received.. Nothing they promised was delivered. Pulling out all stops to get this information out to everyone so others won't have to go through this with a loved one.

08/04/2010 An OurParents User Writes: I am one of those nurses who use to work there before. I was dedicated and had been there for a very longtime and HONESTLY, would have never EVER left if it wasn't for the poor judgement on the behalf of Administration. I mean the DNS and ADMINISTRATOR. I am not sure if the Audino's (father and son who own the company) REALLY know what is going on behind the scences. I do know for a FACT is that the Administrator keeps alot from them. MORE than he should. I do know the Audino family is a real caring and kind family and would be DEVASTATED to know what the DNS and Adminstrator are or rather aren't doing. Audino Sr started out caring for his Mom who fell ill and wanted to build a beautiful place for her and other elder people to retire to and enjoy. He then built a BEAUTIFUL EMPIRE hence Cortland Place. Some where along the lines the wrong Administration was formed and That My Friends Is Why I Left.

1

Response: i have to agree with you, i worked there for seven years

Response: The two Audinos are the biggest snakes of all!!! They screwed over their own family!! The family does not even talk to them any more..

07/22/2010 An OurParents User Writes: I was surprisingly dissatisfied with the quality of care my family member had received last week. Since, I had my Mom and Uncle there this past winter and had been MORE THAN SATISFIED! The Nurse(s) that were supposingly in charge of the care, were never available to talk with me. When I did finally get to speak with them, nobody could answer any of my questions nor could they refer me to who could. It was either "I don't know" or "It's not my patient". Now, there is no longer a Social Worker on staff or working in the building for the residents or families to call upon for guidiance or assistance. So, I thought at least the Director of Nursing or Administrator could answer my long awaited questions and concerns. Well that turned out to be more dissappointing than the whole experience in itself. Enough said! NONE of my family members or any of the generations before them will EVER go to Cortland Place. What is so sad and unfortunate about this unforgetable experience is how Cortland Place use to be before last winter. Oh, and by the way where did all your Nurses go? All of the nurses that took care of my family left. That was why my family were honored to be able to go back there to be cared for by them. Where did they go? If anyone knows please respond to this comment.

1

Response: My family had the same of experience which will sadly never be forgotten.Where do you place your loved ones now a days where you can honestly say when you go home at night you can sleep knowing they are in the best care? If you find out where those nurses are, please write in a comment or email with it.

Response: All of the nurses left because the administration is so horrible. I was there for six months and at first I thought that we could turn it around. After six months of advocating for my residents I realized the administration does not care and never will and I left. I pray for the poor souls still living or working there. I've sent information to the department of health regarding the issues but so far nothing has been done..I apologize for your bad experience, the staff there do the best they can with the very limited resources available.

Response: I worked there when it was good. I have left there after getting hurt working and they fired me. All the staff leaves because they treat you horrible! You always work short, never get the extra pay they say your going to get. It is just not a great place to work for.


Description of Cortland Place in Greenville, RI

Number of Beds : 80

Cortland Place, located in Greenville, Rhode Island provides the following services: Nursing Home, Assisted Living, Senior Community, Alzheimer's Care, and Continued Care Community. It accepts the following payment methods: Medicare and Medicaid. Cortland Place has received 1 star from Medicare and an average user review rating of 1 star. Cortland Place has an average hospital, St Joseph Health Services Of Ri, located nearby, which scored a 80 out of 100 in its most recent Medicare review. The Cortland Place's nearest hospital is 5 miles away. The zipcode (00000) in Rhode Island, where Cortland Place is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Cortland Place can be found here.

Cortland Place is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

Also, Cortland Place is an assisted living facility. Assisted living facilities are an apartment-style habitat designed to focus on providing assistance with daily living activities. They provide a higher level of service for the elderly which can include preparing meals, housekeeping, medication assistance, laundry, and also do regular check-in's on the residents. Basically, they are designed to bridge the gap between independent living and nursing home facilities. When thinking about how to pay for care, assisted living facilities are generally less expensive than nursing homes, if assisted living is a viable option for your loved one.

Also, Cortland Place is a Senior Community. Senior communities are for seniors who can take care of themselves. It is often a set of apartments in a variety of sizes from studios to large two bedrooms, where seniors live independently, but may receive additional services like transportation, pools, a convenience store, bank, barber/beauty shop, resident laundry, housekeeping, and security, are all services and amenities that may be provided there.

Also, Cortland Place facility provides Alzheimer's care. This means it has special safeguards for wandering seniors, and caregivers are trained in handling dementia behaviors.

Source: SNAPforSeniors, Inc.

Amenities

Security

  • Fire Sprinkler System
  • For more information about Cortland Place call (888) 619-7742 to speak with a local Care Advisor


    Demographic Profile for Greenville, RI,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    People
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Race
    Breakdown of ethnicities in Greenville RI
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

    Nearby Hospitals

    St Joseph Health Services Of Ri

    200 High Service Avenue
    North Providence RI 02904
    Distance: 5 miles
    Tel: 401-456-3000
    Average Rating: 80%

    Roger Williams Hospital

    825 Chalkstone Avenue
    Providence RI 02908
    Distance: 7 miles
    Tel: 401-456-2000
    Average Rating: 82%

    Providence Va Medical Center

    830 Chalkstone Avenue
    Providence RI 02908
    Distance: 7 miles
    Tel: 401-457-3042
    Average Rating: 96%

    Miriam Hospital

    164 Summit Avenue
    Providence RI 02906
    Distance: 8 miles
    Tel: 401-793-2500
    Average Rating: 93%
    Nearby Drug Stores

    Stop And Shop Supermarket Co Llc

    446 Putnam Pike
    Distance: 0.2 miles
    (401) 949-1848

    Rhode Island Cvs Pharmacy, L.L.C.

    445 Putnam Pike Apple Valley Mall
    Distance: 0.2 miles
    (401) 231-5320

    Maxi Drug South Lp

    452 Putnam Pike
    Distance: 0.2 miles
    (401) 232-5500
    Nearby Churches

    Greenville Baptist Church

    582 Putnam Pike
    Greenville, RI
    Distance: 0.0 miles

    Greenville Baptist Church Dial-A-Prayer

    Putnam Pike
    Greenville, RI
    Distance: 0.0 miles
    (401) 949-0580

    St Thomas Episcopal Church

    1 Smith Ave
    Greenville, RI
    Distance: 0.1 miles
    (401) 949-2260
    Nearby Parks

    Cranston Parks & Recreation

    1090 Cranston St
    Cranston, RI
    Distance: 7.5 miles

    Waterplace Park

    Providence, RI
    Distance: 7.8 miles

    Roger Williams National Memorial

    284 N Main St
    Providence, RI
    Distance: 7.9 miles
    Services

  • Nursing Home
  • Assisted Living
  • Senior Community
  • Alzheimer's Care
  • Continued Care Community
  • Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No