Ballou Home for the Aged

(866) 653-9337

60 Mendon Rd, WOONSOCKET, RI


  • Nursing Home
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Ballou Home for the Aged
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User Reviews

05/31/2017  -  An Interested Visitor Writes:

DO NOT SEND YOUR LOVED ONE HERE. The in-house staff is wonderful; however, the administration and social worker are terrible and treat your beloved family member solely as a unit of inventory. My family was not given a 30 day notice (not even a 24 hour notice) about transporting my grandmother out of the facility. My grandmother, who suffers from dementia, was forced out of her room for false allegations of violence, because a more notable figure in the town of Woonsocket needed the best room-her room.

My family has been very involved with my grandmother's care and had multiple meetings. NOT ONCE was it ever mentioned that she showed signs of violence or aggression. The same week she was kicked out, my family had a meeting with a manager who stated that they were not considering transporting my grandmother yet, but only in regards to her level of dementia and the care she needed and what they are able to provide. NO MENTION of violence or any other reason Ballou states why they have the right to remove someone from their facility.

For an elderly woman that has dementia, the experience was traumatic and very confusing. The staff that cared for her were completely perplexed as to why she was being removed. My family has a very open relationship with the staff, and the staff was approaching my family in tears because of how confused and sorry they felt. They had zero understanding or knowledge of why she was being kicked out on such short notice. There was never a discussion about aggressive tendencies, no warnings, no meetings, no first occurrences, nothing.

A social worker is supposed to be the voice and protector of the patient. DO NOT EXPECT THAT HERE. She was more like a telemarketer badgering my family, threatening us that my grandmother would be forcefully transported to another facility if we did not remove her from the building within the next day.

Besides this awful experience, they also have an elderly cat on the second floor that uses patient's rooms as its litter box. It also bit my aunt and caused an infection. How do we know if this ins't happening to our loved ones as well?

This entire experience saddens me so deeply. The staff is great and cared for my grandfather here until his dying day, but after the way my grandmother and family were treated I cannot stay silent about this facility. If your loved one requires more one on one and more specialized care, do not send them here. On many occasions, my grandmother was dirty and so disheveled looking. I will support the staff here, but for more specialized care, I do not believe they are a functioning facility.

Please do not disregard my complaint as a crazed looney. Please take it seriously. I highly recommend doing more research and consider St. Antoine's in North Smithfield, only a few more minutes down the road. Please listen to my warning. Wish you all the best in your search of care for your loved one and hope no one has to experience what my grandmother and family recently went through.

  • Staff

    04/08/2017  -  An Interested Visitor Writes:

    This is the best facility in Ri per the department of health.Mary the director is awesome.I miss the staff so much and I regret leaving!!! 5 star facility is hard to come by and it is this way due to Mary,Don and staff!!! I have never worked in such a great place again after leaving and I wish i was still part of the team!!!!! Best regards K.S.

  • Activities
  • Amenities
  • Care
  • Cleanliness

    09/18/2014  -  An OurParents User Writes:

    I must say it is the best place for care, but don't work for the Ballou Home the nursing director treats you like crap. Nothing is good enough for her. Don't matter how good you care for your residents and love your job. You can't get ill or have family emergencies, doctors notes mean nothing. Get talked to like your just a number and are replaceable, would rather have many aids taking care of your family than a few really caring, loving, patient, empathetic aid. Pool aids she would rather have then trying to show respect for the good ones she has. I loved my job, but you could not pay me enough to ever work for such abuse.

  • Care

    Response: Couldn't agree more!

    Response: It's okay if you or a family member is WHITE. They will not take anyone of a different color. The administrator and his nursing director are very much against people of colored skin! Also...if you have a different skin color..DO NOT APPLY for a WILL NOT BE HIRED. They both treat their employees like they are not human beings. The Ballou Home is a terrible place to work. To bad the administrator and nursing director couldn't be replaced for being over weight, rude and disrespectful to their staff.

    Response: Actually i use to work there and Mary and don are not racist.She is selective in who she hires thats why it is a 5 star 3 diamond nursing home.I worked with 3 colored woman and a Asian male when i was there so is that racist?? Maby you had bad refrences!! I regret leaving there and I miss the staff and mary so much .I have a hard time working at other places because known compare to the ballou home and that a fact Per the state,Per family,Per residents,and Per staff

    Response: Mary definitely is not racist she has always been very very picky on who she hires and not for nothing but this is why they have five star Three diamond I was there for 6 years and worked with people of multiples nationalities maybe your resume wasn't up to par and Mary is no dummy trust me she's been in the game a long time and she does her homework maybe your resume is good enough for Trinity but not Ballou sorry for you BTW love you Mary miss you KS

    Response: Wow!! I'm amazed at all the negativity....I worked for this facility couple years ago and I totally loved it....I was interviewed by Mary, and in two days, I began working there, and I'm African American...Mary gave me the total respect, treated me with dignity....very caring...very supportive...never allowed anyone to treat her workers with disrespect....On my leaving the state, I was told if I ever came back and needed a job...I will have a position there....unless things have changed since, I really loved working there...Thank You Mary...will be visiting soon...Hope I can see you when i do....

    11/21/2012  -  An OurParents User Writes:

    Ballou Home for the Aged is a small, not for profit, nursing home with 43 beds based in Woonsocket, RI. At last check, the facility had 41 residents indicating that it is 95% occupied which is about average within the state of Rhode Island. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Ballou Home For The Aged, was 3 stars, which is a better rating than 50% of nursing homes in Rhode Island. Important to note that this facility has recently detriorated and has gone from 5 stars to 3 stars.
    We have compared the detailed Medicare data for Ballou Home For The Aged with other senior care providers in Rhode Island. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 12/07/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    Description of Ballou Home for the Aged in WOONSOCKET, RI

    Number of Beds : 43

    Offering hospice, rehab and respite services, Ballou Home gives you a variety of services and amenities in a friendly, supportive atmosphere. Ballou Home helps seniors find the worry-free lifestyle they want. In this community, seniors have complete hospice, rehab and respite services as well as a friendly, supportive community. Call today and discover how Ballou Home is the perfect fit for seniors requiring hospice, rehab and respite services.


    • Fire Sprinkler System

    Demographic Profile for WOONSOCKET, RI, 02895


    Male Population
    Female Population
    Median Age
    35.7 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    Equal to
    Cost of Food
    5% Above
    23% Above
    23% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    30.4 / 100
    Water Quality
    53 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes