Long's Residential Care Center Inc

(855) 270-6527

1280 Denny Hwy, Saluda, SC

Long's Residential Care Center Inc
Work
1280 DENNY HWY
SALUDA
SC
00000
USA
Work (855) 270-6527
Address book Address
1280 Denny Hwy
Saluda, SC
Telephone Phone Number
(855) 270-6527
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User Reviews Add Review...

10/26/2013 An Interested Visitor Writes: Date: 10/25/2013

Regarding: Dwayne - Business Manager needs to be FIRED!

A service is best judged, not when everything is great, but rather how management timely and effectively resolves and follows up with said parties regarding issues, concerns or complaints. Long's Residential Care is located in Saluda, SC. This business is managed by an elusive character named Dwayne who refuses to do the following when asked, and seems to be challenged how to deal with everyday business transactions as follows:

1. When there is a Problem or Concern, HAS NOT RETURNED over 7 of my calls during a 2 month period. Instructed staff not to return my calls and I was told I could only call his Cell phone number of which he never returned any calls this way either.

2. Forged ahead and moved my mom into another room without talking with me or my sister . We are both P.O.A. for my mom. This is a violation.

3. Totally dropped the ball with setting up my mom's rent to be drafted out of her checking account. Note: My sister who is now in Hospital, had made it clear to me that she had previously talked with him several times about this and that it was in process, therefore, I had NO knowledge of the past due balance. When my sister was put in Hospital, I did inform L.R.C, that I would be taking over the bill paying etc. and had assumed that Dwayne had done what my sister had asked him to do. However, I was finally informed by Debbie-Nurse, that somehow it was not done and Dwayne, the business manager did not seem to understand how to do this?? Oh my lord! I asked 1 more time to please fix the problem because it would be more convenient for me. However, due to other misleading info I was getting from them, and/or lack of information, I decided to hand deliver a check to cover the past due balance. When I went in to work on Monday, Dwayne had faxed a letter that was highly confidential and of a sensitive nature to me at my place of business. I had NEVER given my authorization for such and NEVER received it by mail, of which I found weeks later someone did not take the time to write my complete address when I had clearly repeated it 2 times! Yes, this is another HIPPA violation.

3. My mother's chronic back pain problems that she has had ALL HER LIFE, is not being addressed at all. I have left over 4 messages for the Nurse Practitioner?? I know my mom and she complains ALL the time about her pain, although I am being told on the phone that she does not. This is definitely an issue when facility is not addressing pain issues and Dr., etc. WON'T return P.O.A. calls

4. My mom has been begging for Physical Therapy for many, many months, but I had been told she was not getting any because she would not sign any contracts?? I am just wondering, why it takes me to call them, like I did recently to tell them to send paperwork to me so I could sign contract as her P.O.A.? Never once did anyone mention this to me.

5. As P.O.A., I requested list of her meds and for the business office to finally tell me after my leaving messages and writing to Dwayne regarding whether or not he had done what my sister had asked prior to her hospitalization - to put my Mom on Medicare Part D.

6. My mother has informed me and a staff member there confirmed that Dwayne has a habit of kidding my mom and "some of the residents" about sending them to "Columbia" or "Bull Street". Anyone with any compassion or social services background, would never even elude to such things because the elderly are already scared of being placed there and of change. This is another violation.

So, I how do I rate this place? After dealing with the type problems I have detailed above....How would YOU rate them? Yes, I am in the process of doing something about these matters myself. One thing for sure, Dwayne DOES NOT need to be Business Manager of an Ant Colony much less of a Assisted Living facility. He needs to be FIRED and replaced with someone who has people skills, compassion for elderly, and understands basic business transactions.

1 Liked:
  • Location

    Response: Im not surprised by this review. I had hard time getting answers to my questions as well and ignored most of time, which makes my family very angry. I never was sure if messages was given to right person or just thrown away I got no calls back. And no manager works on weekend, so forget that. I not sure why one of review websites shows that Longs lisense expired on May 31,2010. Do they have a lisense now?

    Response: Why is this website reporting incorrect information? Longs Residential Care facility is an Assisted Living Facility NOT a Nursing Home like it is listed. Who is reporting such misfacts?


    Description of Long's Residential Care Center Inc in Saluda, SC

    Number of Beds : 32

    Long's Residential Care Center Inc, located in Saluda, South Carolina provides the following services: Nursing Home. Long's Residential Care Center Inc has an average user review rating of 1 star. Note that there are no hospitals within a 10 miles distance. The zipcode (00000) in South Carolina, where Long's Residential Care Center Inc is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Long's Residential Care Center Inc can be found here.

    Long's Residential Care Center Inc is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Source: SNAPforSeniors, Inc.

    Amenities

    For more information about Long's Residential Care Center Inc call (855) 270-6527 to speak with a local Care Advisor


    Demographic Profile for Saluda, SC,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    People
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Race
    Breakdown of ethnicities in Saluda SC
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

    Nearby Drug Stores

    South Carolina Cvs Pharmacy Llc

    321 N Main Street
    Distance: 0.4 miles
    (864) 445-7580

    Longs Drugs Of Saluda South Longs Drugs

    307 W Butler Ave
    Distance: 0.4 miles
    (864) 445-7415

    Freds Stores Of Tennessee Inc

    437 N Main St
    Distance: 0.4 miles
    (864) 445-2187
    Nearby Churches

    Apostolic Assembly

    109 N Main St
    Saluda, SC
    Distance: 0.0 miles
    (864) 445-8288

    Saluda Church Of God

    201 S Jennings St
    Saluda, SC
    Distance: 0.2 miles
    (864) 445-8841

    Amick Grove Pentecostal Church

    2090 Batesburg Hwy
    Batesburg, SC
    Distance: 8.3 miles
    (803) 532-6588
    Nearby Parks

    Saluda County Recreation Department

    601 Walters Ave
    Saluda, SC
    Distance: 0.6 miles
    Services

  • Nursing Home
  • Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No