Holston Manor

(866) 653-9337

3641 Memorial Blvd, KINGSPORT, TN


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Holston Manor
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User Reviews

02/07/2016  -  An OurParents User Writes:

Of course we all know, staff are what makes up the rating of any such facility. However, we have to remember, Management (Lee, the Administrator, Kimberly, the DON, Sheena, the Assistant DON, and Social Workers) are pretty much what makes up the staff. If you have Management that lie and show no compassion, then that's exactly the type of staff you have for the most part.
My sister has been in Holston Manor for 9 months. She just turned 50 years old. She has been in and out of assisted living homes for the past 15 years and is now bedridden with paralysis on the left side of her body. Some of the staff, (LPNs) Paula and Daisy are exceptional! Melanie and Kim may be good at what they do, but it's really hard to tell when they don't speak unless they are telling a lie. CNAs have more contact with patients than LPNs. (CNAs) Steve, Shelly, Debbie, Charles - OMG! ARE GOD SENT! You could not ask for better staff. However, as good as these 4 are - Elizabeth, Ashley make up for the WORST! Every time their mouths open, it's a lie.
Of course, you can't blame staff for their actions - if Management will hold them accountable for their lies and actions instead of covering for them and lying for them, I'm sure the BAD staff will either do develop a better action plan and improve their patient/family satisfaction and stop lying, or leave! It's that simple.
Like I said, my sister has 1 side of her body paralyzed from previous strokes. The CNA, Elizabeth, has even taken her call bell and put it where my sister could not reach it and told her she was not allowed to use it. My sister is on thickened liquids. If Elizabeth thickens it, she makes it so thick my sister can't get it out of the straw. My sister calls me and tells me when she needs to be changed or needs something to drink or even pain meds because she can't get staff to respond to her call bell if Elizabeth and Ashley are on duty. So when I call and ask them if they will check on my sister because she needs something to drink or to be changed, Elizabeth and Melanie say they were just in there and did that. IF that was true and they were JUST in there, I would have heard them because I was on the phone with my sister. BUT yet MANAGEMENT, tells me that my sister is lying.
Yeah, Holston Manor has a really good, moral, and ethical Management Team.

  • Location

    02/04/2014  -  An OurParents User Writes:

    iv also seen this Jason guy and he gets very ruff with the patents there and verbaly abusive I think he is over risk management there

    09/18/2013  -  An OurParents User Writes:

    There are some good and some bad staff there like any other place. Some of the CNAs there are only there for a paycheck and treat the residents like dirt but act so kindly in front of other staff and family members. There are some really good CNAs there that actually care about the residents but others just throw them around like nothing just so they can be done as quickly as possible not even caring about that resident. One of their nurses (a man) is one of the worst i have ever seen! He is not one that you want around your loved ones. He likes to hit on women constantly and lies just so that he doesnt get fired. He has lied about many things and has gotten a few women fired for things they didnt even do! of course they didnt investigate it, but yet they have CNAs there who have stolen off of those residents and they still work there! The DON there really needs to stop only associating with hiring people and start associating with everyone. Because of that she has no idea what really goes on there.They have let some good people go because of that, people who actually cared about those residents. The DON really does care about the residents but is oblivious to the things that really go on in that facility. She needs to get closer with the CNAs because those are the ones closest to the residents, but i guess shes too good for that! So many wrong things happen there behind the closed doors and something needs to be done about it! Something needs to be done about all the things that go on there! People need to realize you cant judge someone just by how they act towards you, you have to really get to know them like the DON needs to do because like i said earlier they have fired good people there because of what someone has said (lied). Its ridiculous! Do not take your loved ones there. Mostly because of the DON, the nurse, and a select few of CNAs.

    06/10/2013  -  An OurParents User Writes:

    We had a wonderful experience with my mother at Holston Manor. The Staff was always generous with their care and their time.

    03/13/2013  -  An OurParents User Writes:

    Excellent care

    11/21/2012  -  An OurParents User Writes:

    Holston Manor is a large, for profit, nursing home with 204 beds based in Kingsport, TN. At last check, the facility had 166 residents indicating that it is 81% occupied which is about average within the state of Tennessee. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Holston Manor, was 1 star, which is a lower rating than 79% of nursing homes in Tennessee.
    We have compared the detailed Medicare data for Holston Manor with other senior care providers in Tennessee. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 03/28/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    09/02/2012  -  An OurParents User Writes:

    this place is really bad the don was fired for smuggling dgugs out of the nursing home and using them this place is hell please do not take your family there

    03/10/2012  -  An OurParents User Writes:

    Professional staff and would recommend Holston Manor to any and all families.

    Response: what drugs you taking this place is so @#$% they have broke both my moms arms and her hip

    02/28/2012  -  An OurParents User Writes:

    Stay as far away from this place as you can get. There are a few good people there but they are way out numbered and out ranked. Such as by the DON that is one of the major problems in the building. She does not have a clue what is going on, she is never there when you need to see her, and when you do she acts like she is stoned on something. You can do better for your loved ones.

    Response: The staff members at Holston Manor are a dedicated group of professionals
    That work long hours to ensure your loved ones are provided with the best
    Care possible. A forum like this is candy for those hate mongers that have
    A grudge or two against the staff at Holston Manor. Our family members
    Were treated with dignity and respect while living there. I personally
    Know the negative reviews are the exception, and certainly not the norm.

    02/14/2012  -  An OurParents User Writes:

    DO NOT recommend


    this place should be shut down.

    Description of Holston Manor in KINGSPORT, TN

    Number of Beds : 204

    Sunbridge Care Rehabilitation-Hillside is a professional care community in a quiet residential area of Kingsport, TN. This property offers individualized hospice, rehab and respite services. Sunbridge Care Rehabilitation-Hillside is a community where you'll experience a comfortable new beginning with a dedicated staff. In this community, residents find a full range of hospice, rehab and respite services, as well as a warm, friendly staff. At Sunbridge Care Rehabilitation-Hillside, find the ideal services and amenities you need to live comfortably.

    Source: OurParents.com

    • Fire Sprinkler System

    Demographic Profile for KINGSPORT, TN, 37660


    Male Population
    Female Population
    Median Age
    43.4 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    14% Below
    Cost of Food
    8% Below
    7% Below
    6% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    46.3 / 100
    Water Quality
    92 / 100
    Superfund Sites
    96 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes