Arbrook Plaza

(866) 870-8878

401 W Arbrook Blvd, ARLINGTON, TX


Services

  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Arbrook Plaza
Work
401 W ARBROOK BLVD
ARLINGTON
TX
75052
USA
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User Reviews

06/24/2015  -  An OurParents User Writes:

MY FATHER IS CURRENTLY AT ARBROOK. I AGREE THAT THE PLACE HAS GONE DOWNHILL IN THE LAST FEW YEARS.
THE STAFF LET HIM GET PNEUMONIA. HE PROBABLY WILL
NOT LIVE BECAUSE OF THIS. ALSO I CAN'T GET ANY
ANSWER FROM THE BUSINESS OFFICE REGARDING WHAT
I AM BEING CHARGED FOR THE CARE. HE WAS APPROVED
FOR 20 DAYS WITH MEDICARE AT NO COST. HE HAS PRIVATE INSURANCE BUT HAD NOT MET HIS DEDUCTABLE WHICH WE HAVE TRIED TO EXPLAIN TO THEM. MY BROTHER
WENT OVER ON A WEDNESDAY AND SPOKE WITH THE
ADMINISTRATOR AND TOLD HIM THEY BETTER VERIFY MY FATHERS PRIVATE INSURANCE TO SEE IF THEY WILL COVER ANY OF HIS CARE. HE SAID HE WOULD, WE NEVER HEARD BACK FROM HIM SO THE FOLLOWING MONDAY
MY BROTHER WENT OVER AND SPOKE TO THE BUSINESS
OFFICE MANAGER WHO WAS VERY RUDE AND SHE SAID
SHE WOULD CHECK. NEVER HEARD BACK FROM HER EITHER. MY BROTHER WENT BACK A WEEK LATER AND
SPOKE WITH THE BUSINESS OFFICE MANAGER AGAIN AND SHE GOT REALLY RUDE WITH MY BROTHER AND SAID MY
FATHER SHOULD HAVE MET THIS DEDUCTABLE. THEY HAVE NOT EVEN CALLED THE INSURANCE COMPANY TO
VERIFY HIS BENEFITS BEFORE LETTING HIM STAY THERE
AFTER MEDICARE ENDED. I KNOW THEY ARE GOING
TO BILL ME SEVERAL THOUSAND OF DOLLARS WHICH
I AM NOT GOING TO PAY. I AM GOING TO TURN THEM INTO
THE STATE FOR LACK OF CARE FOR MY FATHER AND ALSO
THEIR BILLING PRACTICES AND NOT VERIFYING BENEFITS.
THEY ARE GOING TO WISH THEY HAD NEVER HEARD OF
ME AFTER I GET FINISHED TURNING THEM INTO THE STATE.



07/01/2014  -  An OurParents User Writes:

I am a relative of a person in Arbrook. Right off the bat they lost or were stolen half of the clothes I sent with my relative. I complained to the front desk but they were never found. At this time I have no complaints about the care and attention given to my loved one.

Liked:
  • Activities
  • Care
  • Cleanliness

    07/12/2013  -  An OurParents User Writes:

    I am a present employee at Arbrook Plaza
    soon to be a former employee and I feel
    State should shut down this facility as
    soon as possible.



    11/21/2012  -  An OurParents User Writes:

    Arbrook Plaza is an average sized, for profit, nursing home with 120 beds based in Arlington, TX. At last check, the facility had 112 residents indicating that it is 93% occupied which is more than average within the state of Texas. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Arbrook Plaza, was 2 stars, which is a lower rating than 54% of nursing homes in Texas. Important to note that this facility has recently detriorated and has gone from 5 stars to 2 stars.
    We have compared the detailed Medicare data for Arbrook Plaza with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 01/12/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here


    Response: I am a contract employee at Arbrook Plaza
    and I love the Resident's there but I do
    urge their family member's to make unannounce
    visits so you can see for yourself that some
    of these comments are true. You have your good
    CNA's and your good Head Nurses...but you also
    experience the bad CNA's and your bad Head Nurses.
    Please I would not place my elderly loved one in
    this facility for nothing ...


    11/06/2012  -  An OurParents User Writes:

    My mother was here in 2009, at first it was ok, my mother had a bedsore on her heel and we where not told,the food was just horrible,it was called puree, my mother was on a general diet no salt but she received puree most of her meals. Some of staff was good, the two assigned to my mother on night shift ok. watch your love ones



    09/18/2012  -  An OurParents User Writes:

    I am thankful for Arbrook.



    07/09/2012  -  An OurParents User Writes:

    I am going to spring my mother-in-law in the a.m. Dr. or no **'n Dr. She was given a box of kleenex with a blade in it, no pain meds after numerous requests...5 hours later!!! Nobody touched her bed for days, they play on their cell phones while she does therapy, nurse told me they are so many African and Jamaicans there because of cheap labor and they said, "well atleast they're not sleeping on the floor." I was also informed of the numerous law suits pending, and a language gap that put a woman in the hospital with chest pains because they thought she wanted something to eat. It's dismal, and uncaring. People, YOU need to be their advocate!!! This place is horrid! A lady in the hall asked me for help. They told me to just ignore her. Food...pig slop. Not fit for humans let alone Seniors. Money, politics and protecting themselves is what this place is about. No empathy, pro-activeness, or give a shitness there!!!!



    03/20/2012  -  An OurParents User Writes:

    I recently sent my father to Arbrook Plaza and had wonderful care! Everyone was helpful and friendly. Sometimes I did have to ask a few times, but the job always got done.


    Response: I wish i could contact you all that have experinced bad situations in this nursing home because we all need to get togeather and share our concerns. my Mother was in this nursing home Dec 2011 to Jan 2012
    i took her out because she was over medicated and her face bruised. She told me a nurse hit her! Please please no one leave a loved one in this place! If anyone can get intouch with me to discuss what happened to their loved one lets try to figure out how?? we need to do something..now


    01/24/2012  -  An OurParents User Writes:

    About a week ago my friend was admitted to this facility at approximately 2:00pm and I removed her from the facility at 11:00pm that same evening. (She is competent to make this decision and I am her primary care giver.) I felt like we had entered the "Twilight Zone" or a I was secretly being taped for an episode of "What Would You Do." I have never experienced such universal rudeness, laziness, and incompetence. When I told them we were leaving against medical advice (AMA), no one expressed concern. Neither of us have heard anything from the administrator regarding this situation. This place truly frightened me. If you have someone you love in this facility, I beg you to make unannounced visits at off-hours. Your loved ones are counting on you to speak on their behalf.


    Response: problem is...you can speak and request improvement until the cows come home...won't do one bit of good. They simply do not care to be bothered with your complaints, even though they are valid. run...don't walk...to another facility.


    01/19/2012  -  An OurParents User Writes:

    I am moving my loved one. After over a year of trying to get them to work with me on loved one's behalf, I've given up. If you ask questions of staff or admin, you get the cold shoulder. I went yesterday for a pop-in visit and my loved one and they were DIRTY. Greasy hair, cradle cap, and face covered with oily crusty places. They are spending a lot of time and money on redecorating. Aren't letting patients decorate their rooms so it feels more homey, rather they all have the same bedspread, and no pics on walls. Pretty decor in lobby. Plus, spending lots of money on an automated system that doesn't work well. Staff spent a lot of time telling the headsets to correct error, when they just gave a very simple voice command of "bed" when putting a patient in bed. Lots of frustrated patients sighing and getting upset over the constant "correct error". staff seems frustrated, too. I would not recommend this facility for anyone. Healthcare seems to take a last place to "window dressing" items like pretty decor in the lobby and the new charting voice system with staff headphones. Seems much more disruptive than the old way of charting by hand.



    12/07/2011  -  An OurParents User Writes:

    My grandfather has been stuck in this home and is miserable. Has been hurt and "fallen" a lot. The staff seemed bothered by questions and not totally honest. Hoping to have him out soon. Do not chose this place for your loved ones.



    12/07/2011  -  An OurParents User Writes:

    My father has only been in the facility for nearly 5 months now and has now lost an amazing amount of weight, fallen twice from bed and today from a wheelchair while in the care of the therapist...even though he stays heavily sedated. His mouth and teeth always seem to be crusted over and very nasty. His care has distressed me so much that we will be moving him at the end of the month.



    10/15/2011  -  An OurParents User Writes:

    This facility has gone down the tubes in the last year or two. Administrative staff do not respond to telephone calls. Legally authorized representatives of patients are not informed of changes in diagnosis and treatment plans. Force patients to sleep in hospital gowns. Overmedicate patients with psycho-active drugs. Quality control is lacking. Although, outwardly the facility is clean and the residents rooms are fairly clean, the "inner workings" of the home could use a good overhaul. I am currently searching for a better place for my loved one.



    08/18/2011  -  An OurParents User Writes:

    My mother was approve to go to Arbrook. The management BACK out four times on when they could take her due to transportation issues due to her dialysis. We filled out the paper work and that is a STANDING agreement/contract between both parties to take my mother. The last minute Arbrook backed out yet again. Anyway, we found another accommodating center to take care of her that would meet her needs. Maybe this is a silver lining because no telling how Arbrook would have treated her. Very disappointed about the management. DO NOT APROVE SOMEONE WITHOUT EVALUATING THEM FIRST.


    Response: May be a blessing in disguise, hon.

    Response: Even this post sounds cold and dehumanizing! I love the part about "less likely for residents to have a urinary tract infection" when my Mother-in-law came out with one!!!!! The residents had to wear masks while they cleaned today with ammonia! They can paint a pretty picture all they want with happy coherent photos on the website, but just walk in the place and see if you find happy, well adjusted Seniors. Shame on this concentration camp for our elderly!



    Description of Arbrook Plaza in ARLINGTON, TX

    Built In 2003 , Number of Beds : 120

    Arbrook Plaza provides rehab services and senior-friendly features and amenities. Reside at Arbrook Plaza and relish an exciting new era, where seniors can enjoy conversation and relish the companionship of peers. In this community, seniors find comprehensive rehab services as well as a welcoming, amicable community. Call today for help with finding your ideal home at Arbrook Plaza.

    Source: OurParents.com

    Amenities

    Parking & Transportation
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Guest Dining
    • Housekeeping
    • Maintenance Director
    Dining Options
    • Lunch
    • Breakfast
    • Dinner
    • Snack
    • Restaurant Style
    • Low Sugar
    • Vegetarian
    • Low Sodium
    Security
    • 24 Hour Up and Awake Staff
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Colostomy or Urostomy
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Management of an I.V.
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Audiology
    • Dental Care
    • Eye Care
    • Mental Health Counseling
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy

    Demographic Profile for ARLINGTON, TX, 75052

    People

    Male Population
    49.84%
    Female Population
    50.16%
    Median Age
    32.6 Years
    Average Household Income
    $65,389

    Cost Of Living
    Compared to the National Average

    Overall
    10% Below
    Cost of Food
    1% Below
    Utilities
    8% Above
    Miscellaneous
    3% Above

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    32.3 / 100
    Water Quality
    88 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    225.3

    Annual Crime

    Violent Crimes
    3
    Property Crimes
    5