(866) 871-4548

1410 E Sandy Lake Rd, COPPELL, TX


  • Nursing Home
  • Short Term Care

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
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User Reviews

08/28/2014  -  An OurParents User Writes:

This place is straight out of a hideous horror story. The full story is so gruesome that we will let you imagine the worst possible scenario. We will tell you that when our loved one passed away, they did not notify the family. The funeral home called to inform us that they now had our loved one and to offer their condolences. We were traumatized, especially after weeks of similar abuse. If you value your loved ones, DO NOT put them in Sandy Lake Rehabilitation and Care Center!!!

  • Management

    08/04/2014  -  An OurParents User Writes:

    My mother is 92 yrs. old and has lived at Sandy Lake for the past three yrs. Unfortunately in those three yrs., I have experienced different level of care with the changing of personnel, management and ownership. With that said, there have been some low points and high points, but nothing that couldn't be corrected.

    I visit my mother and my dad (now deceased) on a daily basis. The daily oversight of my parents allowed me to develop relationships with the staff. Like in all career fields, you have employees that do the job because they care, and then, you have employees that do it because they have to as part of their job. That is a reality. Maybe the people that are unhappy with Sandy Lake had dealing with employees that didn't care. I'm sorry they had such a bad experience. I haven't had a bad experience to point of wanting to leave Sandy Lake in 3 yrs. Oh, don't get me wrong. There were times that my mother's call light didn't get answered for 30 minutes and I complained, but not realizing that maybe another resident required more time in their care. So, does that mean that Sandy Lake is understaffed and overwhelmed? No. It simply means that there's no perfect world and sometimes these things happen. And, you'll find it in all long term care facilities.

    Recently, my mother broke her hip and surgery is not an option because of her health and age. So, my mother is bed-bound for the rest of her life which totally upsets her. There are more employees tending to her care now when she needs it the most than before. They go by and visit with her, bring her little snacks, and the kitchen staff tries to make special little meals for her. And then, she also receives the best medical care possible to ensure her some comfort which gives me some peace of mind.

    Recently, Sandy Lake underwent new ownership with a new administration that hasn't hesitated to make the necessary changes to raise the level of care even more. I can see where the changes are being beneficial to the overall care of the residents. I can truly attest that Sandy Lake was the right choice for both parents. My mother calls it "home" where she has friends to include the other residents, other family members, and employees and staff. For my mother and me, Sandy Lake is "Home".

  • Activities
  • Amenities
  • Care
  • Cleanliness

    Response: Yeah, this is the president of the "family council" at this home. Come on! He is advertisement, cheerleader and just short of a paycheck away from being staff. I wouldn't put a stray dog in this facility! Between the turnover rate of not only staff, but management companies, residents and ownership changing hands is worse than than the turnover in the restaurant business. I have personally witnessed abuse of my family member as well as watched residents get shoved into walls, I have seen a nurse run over a patients foot and not even stopping to ensure he was OK. (the man is mute after a stroke, so she knew that resident couldn't report her, and yes! It's THAT bad!) I've been witness to hitting, slapping, shoving wheelchairs with patients in them... All of that is bad enough, but when management gets wind of these issues, abusive staff isn't reprimanded, talked to, let alone terminated. They fire the staff worth keeping and keep people who are angry, disrespectful, physically abusive, verbally abusive and mgmt defends bad behavior. I have been robbed of time, love and memories with someone who means the world to me. I don't say this for empathy or to bash this review or person, but please, I BEG of you! Do your research and don't put your loved one in this facility.

    Response: Sandy Lakes Administrator is John Wilson if these terrible things are happening I would highly recommend you discuss them with him directly and immediately.

    10/07/2013  -  An OurParents User Writes:

    This is a very dangerous place. During the first three weeks of June my loved one received horrific care, including adminstration of the WRONG medication, too much of prescribed med, no meds as scheduled, too little food, filthly conditions, uncaring administration and caregivers. I was scared every minute he was there. They do outsource the Physical Therapy to a great set of therapist, but the psych doctor is extremely unreliable. Good luck finding someone who speaks without an accent (lots of folks from other countries work their).

    Slow as molasses when you call for help, so you could lay there in your own waste for hours. Wouldn't allow nitro med for heart issues in the room but swore they would come in seconds. Not true - never happened that way.

    Said they would order the prescribed meds, that we couldn't bring our own meds - we took them home then same day the facility asked for them back because they hadn't ordered their supply yet. Getting their meds in supply took almost a week.

    Please don't use this facility.

    11/21/2012  -  An OurParents User Writes:

    SANDY LAKE REHABILITATION AND CARE CENTER is an average sized, for profit, nursing home with 123 beds based in Coppell, TX. At last check, the facility had 94 residents indicating that it is 76% occupied which is about average within the state of Texas. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Sandy Lake Rehabilitation And Care Center, was 2 stars, which is a lower rating than 54% of nursing homes in Texas. Important to note that this facility has recently improved and has gone from 1 stars to 2 stars.
    We have compared the detailed Medicare data for Sandy Lake Rehabilitation And Care Center with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 01/20/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    10/16/2012  -  An OurParents User Writes:

    Recent admission of a family member - we live out of town. Staff provided good care and therapy is great. My mothers nurse was caring and she was well cared for. More importantly my mother was very pleased with her care and became friends with other people in her same circumstance. We were concerned after reading the other reviews but could not find anything else that even came close in comparison. Very glad we made this choice.

    09/24/2012  -  An OurParents User Writes:

    It is seriously a death sentence, this facility is doing nothing but causing harm, physically and mentally to these helpless people.
    No one is supervising anything that goes on here, if the staff was actually doing what they are paid to do which is PATIENT CARE then why are people falling when they have alarms, simply because the people here don't care about anyone but themselves!

    Response: I agree it is heartbreaking when you actually see the people they claim they are giving the best care they can! This place needs to be shut down!

    08/08/2012  -  An OurParents User Writes:

    This place is where u take your parent to die! My mom was here when this first opened, until we sent her to the hospital with malnutrition, uti, skin wounds that had turned in to an infection in the bone. This place is horrible! Please. Do not send your parents there!

    04/20/2012  -  An OurParents User Writes:

    facility is pretty new and the staff are well informed. would love if the company provided more supplies for the staff. that seems to be a major problem so the staff use what they have available which makes their job harder than it really is.

    03/10/2012  -  An OurParents User Writes:

    Not a good place for our loved ones!

    Response: This place is pitiful, these nurses should all have their licenses revoked!
    Puting a person in this place is far from what you would expect. This facility cares about one thing, money. The nurses care about one thing, themselves. I will never send a loved one here if its the last thing I do!

    06/28/2011  -  An OurParents User Writes:

    Sandy Lake, is the cleaness nursing facility I've visited in a long time. My wife and I have heard wounderful things from previous families about the nursing staff. This let me know this is the best place for my loved one. Thanks to all whom made the tour a pleasure.

    11/16/2010  -  An OurParents User Writes:

    My mother made a deposit of 1500.00. After two weeks we took her out of Sandy Lakes. We are still waiting 45 days later for a refund. No one every answers our phone calls and when we do finally reach someone they tell us it is in the mail. I realize that finances are tight for them, but to steal from the elderly is unforgivable. Do not take these people at their word, they will tell you what you want to hear and never follow through.

    10/11/2010  -  An OurParents User Writes:

    My mother was there for one week. The nursing staff was great with her, but I felt they were overwhelmed. Some of the ancillary staff at the nursing station were rude and ignorant of basic patient care. Admissions was interested in bringing them in and made promises they had no way of keeping. Business office talks in circles about finances. Tried phone calls, usually mail boxes were full and it sometimes took hours for a return call. Even though it is new, (all the more reason to try and be the best) it falls short of good quality care for these poor elderly people who feel alone and scared. Don;t put your family there, call "A Place For Mom" 817-251-1333.

    09/20/2010  -  An OurParents User Writes:

    Because it's a new place ! do not assume it offers a great service . This place only after making money. People are neglected if their families do not show up to feed on time. They cut down on CNA's to save money. Employees are over worked and abused causing them to be overwhelmed and tired , so this results in neglecting the residents who are helpless and stay without food by skipping their meals. The state always there investigating issues and sudden death of residents.On that day, management will be working so hard to show the state what a beautiful center they are. Keep your loved one away from this place

    08/14/2010  -  An OurParents User Writes:

    Our mother has just entered this facility. It is new, clean and very homelike. the staff could not be more helpful and careing. The food is very good.(I have eaten my mothers) Because this is so new it does not have a rating yet, but I am sure it will get 5 stars.



    Number of Beds : 123

    Sandy Lake Rehabilitation, and Care Center provides you with the very best in assisted living services through a welcoming, amicable community. For seniors who cherish their independence but still need a helping hand with daily activities, an assisted living program is designed for exactly such a lifestyle. Come experience true freedom, but one with compassionate care always nearby! Assisted living communities have many benefits. Research suggests that seniors who live near their peers and have a variety of social activities feel a greater sense of well-being. With assisted living, you'll enjoy senior-friendly apartments and a busy social calendar. Other services you'll find include around-the-clock supervision and security, access to professional nurses, emergency call systems, help with daily living, and nutritious meals prepared by chefs. These communities typically provide housekeeping, laundry, transportation, and a calendar of social events. Reside at Sandy Lake Rehabilitation, and Care Center and relish an exciting new chapter of life, where elders can share stories and relish the companionship of peers. In this community, seniors find comprehensive assisted living services as well as a welcoming, amicable community. The help you'll find at assisted living communities is offered when you need it, with the goal of supplying the support services required to stay as self-sufficient as possible. When you are ready to make the move to Sandy Lake Rehabilitation, and Care Center for assisted living services, call a senior care advisor.


    Demographic Profile for COPPELL, TX, 75019


    Male Population
    Female Population
    Median Age
    33.8 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    14% Above
    Cost of Food
    1% Below
    8% Above
    3% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    32.3 / 100
    Water Quality
    86 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k

    Annual Crime

    Violent Crime
    Property Crimes