Signature Pointe on the Lake

(866) 653-9337

14655 Preston Rd, DALLAS, TX


Services

  • Nursing Home
  • Assisted Living
  • Continued Care Community

Payment Options

  • Medicare Yes
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Signature Pointe on the Lake
Work
14655 PRESTON RD
DALLAS
TX
75254
USA
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User Reviews

06/30/2013  -  An OurParents User Writes:

My mother is on the 4th floor of the Signature Pointe Skilled Nursing Care/Rehab part of the Facility. There are some issues with some of the medical staff & aides. They come to help with an issue my mother might have, but there favorite word is “I will be right back”. Some of the aides never set up all the materials that they might need to change my mother. Instead she lays there nake and the least that they can do is cover her up while they go get materials that they might need. She has a semi private room which sucks because they share the same air conditioner. We can hardly wait till we can take her home. Don’t let this beautiful setting fool you. Not everything is as it appears. I would never refer anyone to this place. How did they get a five star????? My mother was at Kindred, and let me tell you that the nurses were excellent and they deserve the five star!!



06/12/2013  -  An OurParents User Writes:

Very helpful staff available around the clock.



02/06/2013  -  An OurParents User Writes:


Signature Pointe Rehab Review

My Aunt was on the 4th floor of the Signature Pointe Skilled Nursing Care/Rehab part of the Facility for 5+ days. (She is not part of the permanent residency so this review is Not about the Assisted Living apartments). There are serious issues with some of the medical staff & aides not doing their basic jobs. The call signal went unanswered, sometimes for ~30 minutes (the room was right next to the nurse's station). They would not come to help her to the bedside toilet, and several times would leave her sitting alone on it - totally against the rules due to possible injury from falls. We spoke with the Director of Nursing who twice briefed the staff (we heard her) but the aides ignored her. We spoke with the various Head Nurses, the Social Worker, the Admissions Office, and tried to catch the director. We never had a visit from the facility’s Doctor during the entire time, despite our requests for his attendance. When we asked if she had been given any of her particular medications, the staff’s answer was "we don't know". Is it time for more Tylenol to reduce her fever, "we don't know". When someone comes to their facility from a hospital, after being treated for congestive heart failure and fluid/infection in the lungs, you would expect them to take medicating more seriously. We hired private-pay Care Sitters to sit with her 24/7 and the majority of the time a family member was there as well - that to say that we are informing you from firsthand knowledge which is logged below. We finally had her moved to another facility due to the absence of necessary basic care by the medical staff aides and the fact we had communicated many concerns with several levels of supervision/management with no results. When we moved her, the room temperature was over 81 degrees and had been hot for days.

INFRACTIONS By SIGNATURE POINTE ON THE LAKE:

Unnecessarily long response times to call bell
Staff repeatedly left room while patient on bedside commode
Unnecessarily long response time to request for pain relief
Confusion over medications given, lack of records
No communication with or from Doctor
Lack of required basic medical care

Our Aunt, 91 years old, was admitted from Medical City Hospital on Wednesday, 1/30/13, for skilled nursing rehab after congestive heart failure, and discharged Monday, 2/4/13 to be moved to a better facility.

Wednesday, 1/30/13: Aunt was admitted to room 431. Air conditioner not working, toilet not flushing properly and ran water all the time. Staff continued to work on the AC every day through our departure on 2/4, room very stuffy and uncomfortable at 80+ degrees, family complained many times. Aunt was very weak. We were never offered a different room. Admissions Director said that the family and hired sitters could not assist Aunt in and out of bed, that we needed to push the call bell and wait for staff assistance due to liability.

Thursday, 1/31/13: “Mom's Best Friend” agency sitter reported 10-15 minute response times to call bell, Aunt was having to wait too long to use the bedside toilet and Aunt was being left on the bedside toilet without staff attendance. Aunt's niece spoke with Director of Nursing and she assured niece that response time would be shorter and staff would remain in the room while Aunt was on the bedside toilet. She said this was their policy even if family members or sitters were in the room and that she had already spoken to the staff about it. Admissions Director told niece that family and MBF sitters could assist Aunt onto the bedside toilet if wait time was too long after pushing call bell.

Friday, 2/1/13: Aunt still being left on the bedside toilet. Niece spoke to Director of Nursing again. Director of Nursing asked Niece to start writing names for staff who left Aunt. Aunt complained about continuing ear pain with no response. Niece asked nurse to contact the facility’s Doctor

Saturday, 2/2/13: Aunt continued to complain about ear pain. MBF sitter rang call bell because Aunt was nauseated. After 5 minutes, RN stuck his head in the door to see what was wrong. MBF sitter was holding Aunt over a plastic tub as she wretched. When the MBF sitter asked for help, RN did not come into the room, just said he would send a CNA. Call bell remained lit from 1:10pm to 1:47pm before a CNA came to assist. MBF sitter called Aunt's niece who called Signature Pointe and asked to speak to Director of Nursing. Was told only person available was the Nursing Manager on duty, and call was sent to voice mail. Niece left a message about the incident and Nursing Manager to go up to room 431 and find out what happened, that niece was on her way. When Niece arrived, Nursing Manager had left for the day, no action taken. Niece questioned RN and he said he misunderstood the MBF sitter, he thought Aunt was “OK”. He said he did ask a CNA to come to the room and that the MBF sitter should have left the room to go and find someone. Niece told him that the sitter was hired to stay in the room with Aunt and that the call bell was on from 1:10pm to 1:47pm. Niece told him he should have come into the room to assist Aunt and asked why no vital signs had been taken. RN said he was very busy and that Aunt seemed OK. Niece asked him to take temp and blood pressure but he said it was not necessary, they had been “fine all day”. Niece asked if Facility Doctor had been to see Aunt about the ear pain, RN said no but he would put a note in the chart.

Call bell lit from 5:53-6:20pm, Aunt needed to use toilet, when CNA came she told Niece that a different CNA should have come but she was busy with other patients. CNA left Aunt on the toilet unattended while she went to find other CNA.

5:30pm, Niece told RN that Aunt's feet and ankles were swollen and asked him to call Doctor due to Aunt's history of pulmonary flash edema. RN said would give Lasix which was due at 5pm but had not been given, then he came back and said Lasix had been given at 2pm but he did not know why. Propped ankles on pillow, said he would wait till the morning to call Doctor.

Sunday, 2/3/13: When Niece arrived at 7:45am, MBF sitter said Aunt had taken a Tylenol due to eye and ear pain. At 8:30am, Niece told CMA that pain was getting worse and asked if glaucoma eye drops had been given the night before. She said she could not tell from the medication record but she would find out. At 9:30am, Niece told RN that pain was getting worse and asked again about the Lumigan eye drops, also asked what time Tylenol had been taken. RN said there was no record either medication had been given and he did not know if they had been given or not. He brought Tylenol and eye drops at 10am and Aunt went to sleep. Niece asked if Doctor had been to see Aunt about the pain, RN said the Doctors do not usually come on weekends and would probably come on Monday.

9:35-9:58 am call bell lit because Aunt needed to use the bedside toilet, CNA left the room with Aunt on the bedside commode after Niece asked her not to leave and explained what Director of Nursing had said about staff remaining in the room

12:30-12:35pm CNA left the room while Aunt was on the bedside toilet after Niece explained again that Director of Nursing had said not to leave Aunt unattended.

2:45-2:50pm CNA left the room with Aunt on the bedside toilet, even after Niece explained what Director of Nursing had said about staying in the room.

Monday, 2/4/13:
Aunt still complaining of ear pain. At 8:30am, RN told Niece that Aunt had been running a fever all weekend. Niece asked RN when Doctor would arrive. She said that Doctor would not be coming, that the Doctor's PA usually comes on Mondays. Niece asked if Doctor had been notified about the ear pain, RN said she did not know. Niece asked for Doctor’s first name and phone number but RN said it was against policy for her to give out that information. Since family had asked every day if the Doctor had come and were told no, it appears that Doctor never saw Aunt during her whole admission. Around 9am, someone introduced herself as the Assistant to the Doctor's PA and listened to Aunt's chest with a stethoscope. She said she did not have a scope to look in Aunt's ear and left the room, never returning. Toilet in room 431 still not fixed, AC still not working and room was 81 degrees. Both Nieces met with Director of Nursing, to talk about all of these complaints and to say that we were moving Aunt to another facility.

The new facility we moved to, immediately responded to her complaints about the ear pain and found blockage and removed it. The new facility responded to her weakness by doing lab work and finding her sodium levels low – they corrected that and had her up showering and feeling much stronger. The new facility responded to her nausea discomfort and found reflux – which they treated with medication. All this in the first day at the new facility. This is the kind of Doctor directed medical care we expected at Signature Pointe, but they seem unable to provide it. Safety procedures were repeatedly not followed even with a private-pay professional and a family member observing. It is disturbing to us to consider patients who are alone.

Signature Pointe on the Lake is a place I would DEFINITELY NOT recommend for medical recovery from a serious hospital stay. In my opinion, it borders on dangerous, as instead of my aunt’s health improving, it kept deteriorating while there due to negligence and inefficiency.



12/30/2012  -  An OurParents User Writes:

My family member was in rehab at Signature Pointe for over 90 days. The rehab people were great but the food was the absolute worst I have ever seen given to an old person. I went downstairs and told management on more than one occasion that if the people there had eaten that sort of slop during their younger years they would have never made it to old age. This facility was the beginning of a nightmare of five facilities she lived in during the three years before her death. Each one was worse than the last.



12/01/2012  -  An OurParents User Writes:

just outstanding place--- the best place I have found for my 90 year old Dad -- I am over there at least 5 times a week and never saw a thing that caused me any concern....



11/21/2012  -  An OurParents User Writes:

Signature Pointe on the Lake Healthcare Community is a large, for profit, nursing home with 195 beds based in Dallas, TX. At last check, the facility had 100 residents indicating that it is 51% occupied which is less than average within the state of Texas. The provider accepts only medicare, and provides resident counseling services.
This nursing home is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Signature Pointe On The Lake Healthcare Community, was 5 stars. Only 10% of nursing homes have 5 stars in Texas.
We have compared the detailed Medicare data for Signature Pointe On The Lake Healthcare Community with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 05/24/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here



08/20/2012  -  An OurParents User Writes:

While the nursing staff (immediate care staff and physical therapists) were mostly caring and helpful, the management of this facility is way below par. My father-in-law was in SP for physical therapy after emergency surgery and had a bacterial infection with diarrhea for a week prior to being treated. This caused an already frail body to fall behind the curve of recovery and we are convinced shorted his life by at least 3 good years. He died less than a month after we removed him from SP.



02/29/2012  -  An OurParents User Writes:

After three and one-half years of this facility lying, people denying, and management covering up the truth of their actions that killed our father, the TRUTH HAS COME TO LIGHT! The Texas Nursing Board has ruled GUILTY as CHARGED! The twelve member board was unanimous in their ruling that the actions of the nursing staff at Signature Pointe directly lead to the demise of our father. They further stated that Signature Pointe altered the medical records, then destroyed the original records of that day when we witnesed the killing of our father. Signature Pointe on the Lake, your time of getting away with the lies is over. If the lying facility manager had a brain in his head he might want to look for another job. His instructions were followed by the nurse to alter the medical records and destroy the originals. Smart move.



11/28/2010  -  An OurParents User Writes:

This facility is a beautiful setting, but don't let that fool you. Your family member will be at risk if you place them in Signature Pointe on the Lake. We had a room full of people who were witness to the actions of the Signature Pointe staff. We each saw what the nurse did, then witnessed the horror of Dad's death in the minutes that followed. The Nursing staff who caused his death have since stated that what 7 people saw did not happen. We know what we saw. Their saying it did not happen does not change the truth. We helplessly watched as Dad took his last breath. Our last memories of dad are of horror in his eyes begging for our help, but it was too late. His daughter's last memory is giving her dad CPR, because after 2 trips down to the nurses station she still sat waiting for the doctor to call her back. Signature Pointe on the Lake is not being truthful about what happened that day and they never will. Beware!! Due to Tx Tort Reform facility like Signature Pointe on the Lake can kill your loved one, lie about it, and THEY CAN GET AWAY WITH IT!


Response: My dad has been at signature pointe twice. His therapy and skilled nursing were excellent. The staff is professional, responsive and kind. He will definitely be back if he needs skilled nursing in the future.

Response: I am so sorry for your experience at Signature Pointe. Our was also pathetic, and we were lucky to finally get our dad out of there and to Treemont, where they provided excellent care. Treemont doesn't have the pretty pond, etc., but the difference in care is night and day. At Signature Pointe, our dad was initially rejected, had to be taken back in the ambulance to the hospital, and then re-admitted in the middle of the night. He also went without meds for 36 hours. The head nurse on his floor was a smug, lazy woman who had a very condescending attitude. The veterinary specialists I have taken my dog to are far superior to this place - in fact, I would never let my dad, my dog, or a stranger on the street go back to Signature Pointe. Take pot luck anywhere else.



Description of Signature Pointe on the Lake in DALLAS, TX

Number of Beds : 195

Signature Pointe on the Lake enriches your life with the very best in assisted living, independent living, memory care, nursing home, skilled nursing, continuing care, hospice, rehab, respite and senior living services through a caring community. Assisted living offers a warm, supportive, and nuturing atmosphere for individuals who require some help but still want to keep their self-reliance. Why choose assisted living? Studies reveal that living near peers and participating in social activities leads to a more fulfilling life. With assisted living, you'll find senior-friendly living options and a dedicated staff. Communities have additional services that include 24-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. Housekeeping, laundry, social programs, and local transportation are usually provided, too. This community, a comprehensive independent living community, allows you to do as you wish, when you wish, but without the burdens of home ownership that can tie you down and take up your time. Serving both individuals and couples, these senior communities are also known as senior apartments, retirement villages, and communities for 55 and older. Residents stay in private apartments or individual homes with a variety of community amenities, services, and programs tailored specifically for seniors. Your personal belongings, such as furniture and favorite mementos, can move to your new home with you. With maintenance, groundskeeping, and housekeeping taken care of, seniors can focus on goals and passions instead of the daily demands of home ownership. Because independent living communities are intended for older adults who need little or no assistance, most do not offer medical care or supervision. Community services and amenities usually include fitness clubs, dining facilities, swimming pools, golf courses, hiking trails, social events, and more. Memory care gives a higher level of attention, regular memory enhancement programs, and social opportunities, all in a secure, warm setting. Memory care is different from the care provided in assisted living, requiring a dedicated staff that is skilled in techniques unique to memory care. Residents live in private or semi-private residences with twenty-four-hour support. Three healthy meals a day plus snacks are provided, as well as housekeeping and laundry services. Structured activities designed specifically for memory impairment support mental stimulation. Grounds typically have secured areas, such as walking paths and gardens, for residents to enjoy. Behavioral therapies, continence care, medication management, and assistance with bathing and grooming are provided as well. Continuing care retirement communities (CCRC) are dedicated to making the phases of the aging process as smooth, comfortable, and enjoyable as possible. It achieves this through offering long-term, comprehensive assistance, from independent living to assisted living to skilled nursing care. If your loved one suffers from serious illnesses or chronic health issues, the nursing care option at Signature Pointe on the Lake is recognized for delivering the kind of knowledgeable, intensive assistance its residents need. Even if their active days are behind them, they deserve the dignity of compassionate mental, emotional, and physical care, and the skilled nursing community within Signature Pointe on the Lake has the staffing and experience to ensure your loved one receives precisely such services. A skilled staff and licensed nurses provide 24/7 health care when needed as well as assistance with the activities of daily living, including grooming, dressing, and help with using the bathroom. Most residents share a room, with healthy meals provided in a central dining room. An activity director designs an activity and events plan to cultivate mental, physical, and social health. Signature Pointe on the Lake provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. With comprehensive assisted living, independent living, memory care, nursing home, skilled nursing, continuing care, hospice, rehab, respite and senior living services, and with a caring environment, seniors can feel relaxed and secure. An assisted living community provides help when necessary with the goal of supplying the services required to stay as autonomous as possible. With independent living, you can do as you wish, when you wish, but without the burdens of home ownership that can take up your time. Memory care gives a higher level of attention, intellectual stimulation, along with comfortable, secure accommodations. Continuing retirement care is dedicated to making the phases of the aging process as smooth, comfortable, and enjoyable as possible. It achieves this through offering long-term, comprehensive assistance, from independent living to assisted living to skilled nursing care. Nursing home care gives the highest level of attention in the senior space. Call for more information on how you can become part of the Signature Pointe on the Lake community.

Source: OurParents.com

Amenities

Community Services
  • Housekeeping
  • Laundry Service
Security
  • Fire Sprinkler System
Personal Assistance
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Special Health Conditions
  • Colostomy or Urostomy

Demographic Profile for DALLAS, TX, 75254

People

Male Population
51.16%
Female Population
48.84%
Median Age
33.8 Years
Average Household Income
$52,395

Cost Of Living
Compared to the National Average

Overall
2% Above
Cost of Food
1% Below
Utilities
8% Above
Miscellaneous
3% Above

Environment
Provided By EPA; Closer to 100 is better

Air Quality
32.3 / 100
Water Quality
87 / 100
Superfund Sites
12 / 100
Physicians per 100k
225.3

Annual Crime

Violent Crimes
7
Property Crimes
7
Owned and Operated By
Telesis Management Corp.