The Concierge

(877) 525-5410

2310 Eldridge Pkwy S, Houston, TX

The Concierge
Work
2310 ELDRIDGE PKWY S
HOUSTON
TX
00000
USA
Work (877) 525-5410
Address book Address
2310 Eldridge Pkwy S
Houston, TX
Telephone Phone Number
(877) 525-5410
to speak with a care advisor about this community
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User Reviews Add Review...

08/20/2013 An Family Member of Current/Past Resident Writes: Looks can be deceiving! The place looks very nice from the lobby and halls, but after that it goes down hill fast. The personal care for my father has be minimal to none. The weekend staff was only an LVN whom we barley saw. The food has ranged from ok to horrible and most times is served on disposable plates. Also told to keep very close tabs on the invoicing.

1

11/21/2012 An OurParents User Writes: The Concierge is an average sized, for profit, nursing home with 114 beds based in Houston, TX. At last check, the facility had 77 residents indicating that it is 68% occupied which is about average within the state of Texas. The provider accepts only medicare, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for The Concierge, was 4 stars, which is a better rating than 89% of nursing homes in Texas. Important to note that this facility has recently detriorated and has gone from 5 stars to 4 stars.
We have compared the detailed Medicare data for The Concierge with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 04/05/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

4

08/06/2012 An Family Member of Current/Past Resident Writes: Wonderful place but staff has too much paperwork to do at night

4

06/19/2012 An Family Member of Current/Past Resident Writes: This place killed my mother. She was there a week and contracted MSRA and 2 other infections that killed her. They never changed her bandages over her surgery site or bed sores. STAY FAR AWAY!

1

Response: Agreed! I found half the aides watching tv most nights instead of responding to screaming residents.

04/01/2012 An Family Member of Current/Past Resident Writes: What is wrong with the people hiring the help??? They need to hire people who can speak ENGLISH ! My hearing is great and I still had to ask the personnel to repeat their words at LEAST 5 times. How the heck is an elderly person who is hard of hearing supposed to understand the employees?? Furthermore, the weekend help sits in the dining room and gossips and reads magazines. There is nobody at the nurse's station. This is FREAKY SCARY ! Do NOT put your loved ones in this incompetent crazy place.

1

Response: ^ this is so true!!!! 90% of the people their needs to be in a ENGLISH class...asap!! it's just not right..& then the residents have to suffer...(so sad)

01/16/2012 An Current/Past Resident Writes: THE OUTSIDE..IS JUST FOR SHOW!!!!
THIS IS A HORRIBLE FACILTY..VERY, VERY,GHETTO....VERY

1

12/01/2011 An Family Member of Current/Past Resident Writes: THEY NEED MORE AIDE"S!!!HOW IN THE WORLD DO THEY THINK THE CARE IS GOING TO BE GIVEN COMPLETLY, WITH NOT ENOUGH AIDE"S...NOT GOOD..SOMETHING NEEDS TO BE DONE ABOUT THIS BIG PROBLEM..

1

11/23/2011 An Family Member of Current/Past Resident Writes: My loved one was recently a resident but thankfully has now transferred to another facility. The nurse aids definately have "attitude". These elders are at their mercy.They sit in soiled diapers until they can be helped which is sometimes hours and then are helped by someone with a surly attitude.I heard this used to be a good place but not anymore.My loved one admitted to being afraid of potential retaliation.

1

09/10/2011 An Family Member of Current/Past Resident Writes: All that glitters is not gold. Communication with family is very poor. Communication between departments is very poor. If you ask a staff a question you are referred to someone else. What are charts for? My parent was kept on oxygen for three months and I could not get an answer why, one told me she liked it. Anyway she was released and taken off oxygen at that time and I was left to take her down to the car and get her in, no assistance, no mention of what to do with the chair, oxygen, etc.
Their insurance person is incompetent with dealing with any insurance that is not Medicare. I can't comment on this persons ability with Medicare. I can say that she is rude and not helpful.
The discharge papers were dated almost a month earlier and were not updated for her release.
To get anything done I had to speak to the executive director who did get things done, but one should not have to make a call for things that other facilities I have used routinely handle efficiently and are part of standard care.
It is clean and the staff seems nice to the patients. They seem overworked and I think they have cut staff to the bone.
Also, read in contract carefully as there were a few clauses regarding their liability that are questionable and I marked that I did not agree with.
I would not recommend this facility for skilled nursing.

1

07/16/2011 An Family Member of Current/Past Resident Writes: If it were possible to rate this facility - the Conceirge in Hous- lower, then we would.
There

1

06/04/2011 An Family Member of Current/Past Resident Writes: The staff, specially the aids are very rude and no courteous. The nursing care is poor only go and check on patients if they are called or when they do the medicine rounds.

1

05/23/2011 An OurParents User Writes: The staff is disorganized and not knowledgable. The administration is rude and demanding, the nurses and med aides are below average, and I'm scared for anyone living at this facility.

1

05/18/2011 An Family Member of Current/Past Resident Writes: not consistent

1

Description of The Concierge in Houston, TX

Built In 2005 , Number of Beds : 114

The Concierge, located in Houston, Texas provides the following services: Nursing Home. It accepts the following payment methods: Medicare. The Concierge has received 3 stars from Medicare and an average user review rating of 1 star. The Concierge has a very good hospital, West Houston Medical Center, located nearby, which scored a 86 out of 100 in its most recent Medicare review. The The Concierge's nearest hospital is 2 miles away. The zipcode (00000) in Texas, where The Concierge is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for The Concierge can be found here.

The Concierge is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

The building looks like a beautiful resort style hotel, no long hospital or nursing home hallways. We have a lovely solarium for guests to enjoy.

Source: SNAPforSeniors, Inc.

Amenities

Parking & Transportation

  • Access to Public Transportation Nearby
  • Resident Parking
  • Guest Parking
  • Community Services

  • Activity Director
  • Beautician/Barber
  • Clubhouse/Meeting Rooms
  • Computer/Internet Access
  • Designated Family Visiting Area
  • Garden
  • Guest Dining
  • Housekeeping
  • Laundry Service
  • Library
  • Maintenance Director
  • TV/Media Room
  • Dining Options

  • Lunch
  • Breakfast
  • Dinner
  • Snack
  • Restaurant Style
  • Room Service as Needed
  • Gluten-Free
  • Low Sugar
  • Vegetarian
  • Low Sodium
  • Security

  • 24 Hour Up and Awake Staff
  • Emergency In-Room Call System
  • Fire Sprinkler System
  • Fully Fenced Facility
  • Personal Assistance

  • Foot Care
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
  • Special Health Conditions

  • Arthritis
  • Asthma
  • Breathing Support with Oxygen
  • Broken Bones
  • Cancer
  • Colostomy or Urostomy
  • Depression
  • Emphysema or Other Lung Disease (COPD)
  • Heart Disease or Heart Failure
  • Management of an I.V.
  • Management of a Feeding Tube
  • Monitored Intake of Food and Liquids
  • Osteoporosis
  • Stroke
  • Tendency To Fall
  • Diabetic Diet
  • Oral Medication
  • Insulin Injection Self-Administered
  • Insulin Injection Staff-Administered
  • On-Site Therapy

  • Occupational Therapy
  • Physical Therapy
  • Restorative Therapy
  • Speech Therapy
  • For more information about The Concierge call (877) 525-5410 to speak with a local Care Advisor


    Demographic Profile for Houston, TX,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    People
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Race
    Breakdown of ethnicities in Houston TX
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

    Nearby Hospitals

    West Houston Medical Center

    12141 Richmond Ave
    Houston TX 77082
    Distance: 2 miles
    Tel: 281-588-8080
    Average Rating: 86%

    Memorial Hermann Memorial City Medical Center

    921 Gessner
    Houston TX 77024
    Distance: 6 miles
    Tel: 713-242-3000
    Average Rating: 86%

    Christus St Catherine Hospital

    701 South Fry Road
    Katy TX 77450
    Distance: 6 miles
    Tel: 281-599-5700
    Average Rating: 86%

    Spring Branch Medical Center

    8850 Long Point Road
    Houston TX 77055
    Distance: 8 miles
    Tel: 713-467-6555
    Average Rating: 91%
    Nearby Drug Stores

    Wal Mart Stores Texas Lp

    2700 S Kirkwood Rd
    Distance: 1.0 miles
    (281) 558-5703

    Walgreen Co

    14531 Westheimer Rd
    Distance: 1.0 miles
    (832) 379-0541

    Walgreen Co

    12550 Westheimer Rd
    Distance: 1.0 miles
    (281) 870-1130
    Nearby Churches

    Ashford Baptist Church

    2100 Eldridge Pky
    Houston, TX
    Distance: 0.0 miles

    Universal Life Church

    2094 Gentryside Dr
    Houston, TX
    Distance: 0.4 miles

    Ashford United Methodist Chr

    2201 S Dairy Ashford St
    Houston, TX
    Distance: 1.1 miles
    Nearby Parks

    Chandler Park

    1950 Eldridge Pkwy
    Houston, TX
    Distance: 0.6 miles

    Westwind North Private Pool & Tennis Courts

    Windchase Blvd
    Houston, TX
    Distance: 0.6 miles

    Ray Miller Park

    1800 Eldridge Pkwy
    Houston, TX
    Distance: 0.7 miles
    Services

  • Nursing Home
  • Payment Options

  • Medicare Yes
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
  • Recreational Activities

  • full activity program every day. very individual centered. music
  • books
  • games
  • parties
  • outtlings and field trips
  • food parties
  • arts & crafts
  • cooking club