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San Remo
(866) 871-4548
3550 Shiloh Rd
Richardson, TX
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  • Nursing Home

San Remo
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User Reviews

08/06/2014 An Interested Visitor Writes: A skilled nursing facility should be judged on one thing first and that is the care given to patients. If they get that wrong, which San Remo does, the rest is not important. In my tragic experience with my mother, I learned the hard way that there is no communication between the nurses and head nurses and between the shifts. I simply would tell anyone looking for good care for an elderly family member not to be fooled by the surroundings. They do not do much regarding patient safety. I wish I had listened to the head of my mother's assisted living residence. She bit her lip and shook her head when I told her where my mom was staying following surgery. My advice: find somewhere else.

  • Management

    04/05/2013 An Family Member of Current/Past Resident Writes: This place is is beautiful, that is for sure.....but, what I love is the care given the patients....the nursing staff is amazing! They seem to care so much about the patients....compassionate, competent and cheerful. They speak to everyone on a first name basis and speak to them in a personal manner,'s your leg today? Hows your daughter doing....etc.....there is a really large staff and as a result, my father is constantly having someone come and check on him. The nurses may not all be RNs, but, actually you cannot tell the difference in the care level.....the RNs work with the LVNs and the aids and they all seem to make a good team.
    The Rehab level at San Remo is also amazing! My dad came in so weak and not able to speak the first week he was improving due to the physical and speech therapy that was quickly started on him. WE had had him briefly in a skilled nursing/rehab place in his home town of San Antonio....and they would "try" speech therapy....but said they could not even attempt pt for a while cause he was too weak from being in bed after surgery/hospital. San Remo started his second day with PT...and the change in him is amazing in the 3 weeks he has been there....I would highly recommend San Remo.....another thing....his nurses constantly keep us any worries they have for my Dad or changes in meds, changes in behavior...etc. They do have some staff with accents....but, this is the United States and we are know for giving everyone a chance to go to school and succeed in their given field.....thank God we don't all speak the same, look the same and think the same....we have never had any problem understanding any one there at San Remo....I give EVERYTHING at San Remo 5 Stars!!

    11/21/2012 An OurParents User Writes: SAN REMO is an average sized, for profit, nursing home with 112 beds based in Richardson, TX. At last check, the facility had 108 residents indicating that it is 96% occupied which is more than average within the state of Texas. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for San Remo, was 4 stars, which is a better rating than 89% of nursing homes in Texas. Important to note that this facility has recently improved and has gone from 0 stars to 4 stars.
    We have compared the detailed Medicare data for San Remo with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 07/27/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    09/15/2012 An Family Member of Current/Past Resident Writes: The facility looks beautiful. They will introduce you to their facility and tell you all the wonderful things you want to hear, but in actuality, they must hire the lowest end of the caregiving pool, the cleanliness is disgusting, they don't have telephones in the patient's rooms (you must get your own service installed by ATT) and they employ mostly LVN's as nurses, not RN's. Most of the staff are difficult to understand due to their thick accents. They loll around while numerous call buttons go ignored for an extended amount of time. They don't care if a patient needs to go to the bathroom, or has thrown up--they just take their lazy time to go see what the patient wants and do not clean them up adequately. The urinals are placed on the patient's serving tray (where they eat, set reading material, etc.) after each use without being disinfected,. Nice upper level staff, and great physical therapy staff, but many (not all) of the nursing staff should be watched more carefully (or fired!)for lack of response to patient's needs! My mother is no longer there and I would not bring her back if she needed that type of care again. Be very wary of the cleanliness issue!!

    09/10/2012 An Family Member of Current/Past Resident Writes: This is the most horrible place ever! Go there if you want your family members to be mistreated and neglected. Everyone incliding the nurses goof off and do not check on the patients and they are mean to their patients! They don't have phones in the rooms because they do not want their patients to call their family members to complain. It's pretty on the outside of the building but the staff is unprofessional and they ignore you and make you wait for hours to even take the patients to the bathroom and or to transfer them to their bed. Everything is horrible from day one!

    07/07/2012 An Family Member of Current/Past Resident Writes: At first I wasn't sure of the place because it is a Medicare/ medicad facility after seeing the quality of the other places we looked at for my father. In the past year we've had 2 episodes dealing with skilled nursing some good some not so good. This place has done things with dad that just blew us away. He's happy enjoying his recovery the foods good the people are friendly & in his care meetings they don't BS or talk to you like an idiot. I can't reckoned this place enough. The progress he's made in such a short time just shows how great the staff movaiting him & keeping him in good spirits.

    09/21/2011 An Current/Past Employee Writes: the nursing staff is not always on the job. the food is very bad and they treat the residents like children.

    04/28/2011 An Family Member of Current/Past Resident Writes: I recently spent time at San Remo for my mom's rehab and was very impressed. The therapy department is top notch and everyone was very nice while we were there. I understand that there have been some changes in the managment there and we had no issues while there. I will have my mom there again if she needs it.

    04/04/2011 An Family Member of Current/Past Resident Writes: Lousy, lousy nursing staff. Have had nothing but problems with my mother's medications, there's no communication, and many have a bad attitude. The facility is new and very nice, and we have nothing but good things to say for the physical therapy staff. They're trying to improve, but for now (4/11), the nursing staff get zero stars.

    Description of San Remo in Richardson, TX

    Number of Beds : 112

    San Remo, located in Richardson, Texas provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. San Remo has an average user review rating of 3 stars. San Remo has a very good hospital, Methodist Richardson Medical Center, located nearby, which scored a 88 out of 100 in its most recent Medicare review. The San Remo's nearest hospital is 4 miles away. The zipcode (75082) in Texas, where San Remo is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for San Remo can be found here.

    SAN REMO is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.


    For more information about San Remo call (866) 871-4548 to speak with a local Care Advisor

    Demographic Profile for Richardson, TX,75082

    Annual Crime
    75082 Avg.
    Violent Crime 1 4
    Property Crimes 3 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 20%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Provided By EPA; Closer to 100 is better
    Air Quality 32.3 / 100
    Water Quality 87 / 100
    Superfund Sites 93 / 100
    Physicians per 100k 222.3
    Cost Of Living
    Compared to the National Average
    Overall 9% Above
    Cost of Food 1% Below
    Utilities 3% Above
    Miscellaneous 4% Below
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree 22.12%
    Male Population 50.13%
    Female Population 49.87%
    Median Age 36.1 Years
    Average Individual Income
    Average Household Income $105,014
    Population Change
    Religions Breakdown of religious affiliations in Richardson TX
    Percent Religious 53.08%
    Catholic 23.37%
    Baptist 12.58%
    Other Christian 5.86%
    Methodist 3.36%
    Pentecostal 2.02%
    All Other 5.87%
    Breakdown of ethnicities in Richardson TX
    White  69.3%
    Asian  17.9%
    Black  5.7%
    Hispanic/Latino  4.6%
    Multiracial  1.9%
    Other  0.3%
    Hawaiian/Pacific Islander  0.1%

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.