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San Remo
(866) 871-8551
Address:
3550 Shiloh Rd
Richardson, TX
Housing Types:
  • Nursing Home

San Remo
Work
3550 SHILOH RD
RICHARDSON
TX
75082
USA
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User Reviews

08/21/2015 An Interested Visitor Writes: We had a really poor experience with San Remo. At first the staff would get my mother up for therapy. After a while they stopped pushing for her to go. The one nurse who looked after my mother most days, Tamisha, should be terminated. Her attitude was surly from the first evening of my mom's admission. My mother was tired and scared and she did nothing to make her feel welcomed. She talked over her and ignored her questions. She rushed through the admissions process and was put out by any question or request. She acted as though she couldn't be bothered by any of this and any time we had any interaction with her she was thoroughly put out. When one of my mom's close friends went to visit her and went to the nurses station to ask Tamisha a question, the nurse looked at her (only after our friend had to speak in order to get her attention away from her picking her nails) and said very snarly like: "What??"
When my mother was being discharged, the same nurse walked into the room and looked at my mother and rudely said: "Well, it's been real". My mother had told me that this same nurse got in her face and told her she wasn't taking any of her stuff and better do as she's told. The same said nurse told me, when I inquired about why my mother's backside and frontside were beet red from diaper rash said, "She got on one of her attitude kicks and wouldn't let us change her but once a day for a couple of weeks". I couldn't believe what I was hearing! I'm a licensed therapist and have worked in senior adult psychiatric facilities. As health care workers, we are charged with doing what is best for the patient's care even when they do not. What a crock. I must say that the therapy people doing her speech and physical therapies were quite nice and patient. There was one nurse, Tracy, who was one of the few bright spots in my mother's otherwise poor stay.
Since they also had an incorrect cell phone number for me (which I corrected in our first meeting with the social worker and another nurse) they weren't able to contact me to let me know that because she was refusing therapy, she would be going private pay. What would they have done if something had happened to my mother during that time?! I guess I would just find out when I went up there. It wasn't until I left a message for the DON asking for a meeting because I felt we had gone off track with my mother's care and left my number that they finally called and told me she had been on private pay since the 14th! We ended up paying a little over a $1,000 out of pocket for 5 days! Even though THEY had the wrong number for me, the financial person, Connie, acted like we had skipped town and she offered no apology whatsoever. She said they had sent a certified letter about it, however, it was sent to my mother's house! I don't live at my mother's home.
Whatever you do, avoid San Remo as if your life depended on it...or better yet, your loved one's life. Because it just may well be the worst choice you could make for them. Oh and San Remo? Tamisha the LVN has, by far, one of the worst attitudes I've ever encountered at any place of business. She is rude, surly and generally disgusted with life and takes it out on everyone around her. So Tamisha: it's been REAL. Get another profession where you don't have to interact with anyone. Or get therapy. I wonder if you remember the exact moment you stopped enjoying life?

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    08/20/2015 An Interested Visitor Writes: If there were a rating below poor I would use it. I know personally about two patients in San Remo who received criminally negligent care - one died and one is fighting for their life as we speak. They flat just don't care! I can't imagine how they are still in business. The earlier good reviews may have been true at the time, but as for now, DO NOT SEND YOUR LOVED ONES THERE!


    08/07/2015 An Interested Visitor Writes: As one who has worked in the medical field, I was not impressed with San Remo!! It is a gorgeous facility for sure; however, it is lacking in all other areas. My brother was admitted to San Remo a little over 4 weeks ago. We were told that the staff that would be working with my brother would be at the initial meeting, but instead my father and my brother's two children stated that it was only the admissions manager and the social worker who were an hour or more late to the scheduled meeting time. Subsequently, the signing of the admissions papers was rushed and the two ladies were impatient and rude to my 86 year old father. He was not given the chance to read any of the admissions papers nor was he given much time to ask questions. As my brother's stay continued, the staff was inattentive with the exception of Ashley Tracey, Unit Manager, who was very caring and helpful. Communication between the facility and the family was minimal at best. Several times I called to speak with the social worker, Regina, who did not return my calls. I spoke to financial manager regarding my brother's discharge date and how to go about finding a long care nursing facility for him, which is what San Remo was apparently recommending. However, the staff again was not helpful and seemed "put out" that they had to do their job. I was told that Regina gave my niece a book with nursing facilities in our area and we needed to call to see if there were beds available. When I asked if Regina was going to help with this transition, Connie the financial manager, stated no, that she gave the book and it was our responsibility to find the long term care facility. I'm sorry, what is Regina's job then as the social worker of San Remo?? Also at this time, we needed to apply for Medicaid for my brother. When asked if Regina or Connie could help with this, I was told that the application for Medicaid was left at the front desk for us to fill out. I don't know many people who are knowledgeable about and are able to fill out government document(s) adequately so that it would be approved as soon as possible without being so overwhelmed with all that needed to be turned in with the application. San Remo did not help with this process AT ALL! I learned more about what is needed for obtaining Medicaid by calling other facilities that had helpful people in their admissions department than I did from San Remo staff. I also learned that San Remo was ready to discharge my brother "once the family had a place for him." This information did not come from Regina or other personnel at San Remo, but rather from the person at the facility we were looking at for my brother. In a meeting with personnel of San Remo, which turned out to be the discharge family meeting, we were told that my brother was accepted to this new facility. At the onset of this meeting, not once did Regina, the "social worker", look up from her computer, introduce herself or give her title to me. We had never met nor spoken before this meeting. With all this being said, don't judge a book by its cover and don't be fooled by the beauty of this facility, it is nowhere near the standard of care that Cantex or San Remo claim for its facilities.

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    08/06/2014 An Interested Visitor Writes: A skilled nursing facility should be judged on one thing first and that is the care given to patients. If they get that wrong, which San Remo does, the rest is not important. In my tragic experience with my mother, I learned the hard way that there is no communication between the nurses and head nurses and between the shifts. I simply would tell anyone looking for good care for an elderly family member not to be fooled by the surroundings. They do not do much regarding patient safety. I wish I had listened to the head of my mother's assisted living residence. She bit her lip and shook her head when I told her where my mom was staying following surgery. My advice: find somewhere else.

    Liked:
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    04/05/2013 An Family Member of Current/Past Resident Writes: This place is amazing.....it is beautiful, that is for sure.....but, what I love is the care given the patients....the nursing staff is amazing! They seem to care so much about the patients....compassionate, competent and cheerful. They speak to everyone on a first name basis and speak to them in a personal manner, ie..how's your leg today? Hows your daughter doing....etc.....there is a really large staff and as a result, my father is constantly having someone come and check on him. The nurses may not all be RNs, but, actually you cannot tell the difference in the care level.....the RNs work with the LVNs and the aids and they all seem to make a good team.
    The Rehab level at San Remo is also amazing! My dad came in so weak and not able to speak coherently....in the first week he was improving due to the physical and speech therapy that was quickly started on him. WE had had him briefly in a skilled nursing/rehab place in his home town of San Antonio....and they would "try" speech therapy....but said they could not even attempt pt for a while cause he was too weak from being in bed after surgery/hospital. San Remo started his second day with PT...and the change in him is amazing in the 3 weeks he has been there....I would highly recommend San Remo.....another thing....his nurses constantly keep us updated.....to any worries they have for my Dad or changes in meds, changes in behavior...etc. They do have some staff with accents....but, this is the United States and we are know for giving everyone a chance to go to school and succeed in their given field.....thank God we don't all speak the same, look the same and think the same....we have never had any problem understanding any one there at San Remo....I give EVERYTHING at San Remo 5 Stars!!


    11/21/2012 An OurParents User Writes: SAN REMO is an average sized, for profit, nursing home with 112 beds based in Richardson, TX. At last check, the facility had 108 residents indicating that it is 96% occupied which is more than average within the state of Texas. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for San Remo, was 4 stars, which is a better rating than 89% of nursing homes in Texas. Important to note that this facility has recently improved and has gone from 0 stars to 4 stars.
    We have compared the detailed Medicare data for San Remo with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 07/27/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here


    09/15/2012 An Family Member of Current/Past Resident Writes: The facility looks beautiful. They will introduce you to their facility and tell you all the wonderful things you want to hear, but in actuality, they must hire the lowest end of the caregiving pool, the cleanliness is disgusting, they don't have telephones in the patient's rooms (you must get your own service installed by ATT) and they employ mostly LVN's as nurses, not RN's. Most of the staff are difficult to understand due to their thick accents. They loll around while numerous call buttons go ignored for an extended amount of time. They don't care if a patient needs to go to the bathroom, or has thrown up--they just take their lazy time to go see what the patient wants and do not clean them up adequately. The urinals are placed on the patient's serving tray (where they eat, set reading material, etc.) after each use without being disinfected,. Nice upper level staff, and great physical therapy staff, but many (not all) of the nursing staff should be watched more carefully (or fired!)for lack of response to patient's needs! My mother is no longer there and I would not bring her back if she needed that type of care again. Be very wary of the cleanliness issue!!


    09/10/2012 An Family Member of Current/Past Resident Writes: This is the most horrible place ever! Go there if you want your family members to be mistreated and neglected. Everyone incliding the nurses goof off and do not check on the patients and they are mean to their patients! They don't have phones in the rooms because they do not want their patients to call their family members to complain. It's pretty on the outside of the building but the staff is unprofessional and they ignore you and make you wait for hours to even take the patients to the bathroom and or to transfer them to their bed. Everything is horrible from day one!


    07/07/2012 An Family Member of Current/Past Resident Writes: At first I wasn't sure of the place because it is a Medicare/ medicad facility after seeing the quality of the other places we looked at for my father. In the past year we've had 2 episodes dealing with skilled nursing some good some not so good. This place has done things with dad that just blew us away. He's happy enjoying his recovery the foods good the people are friendly & in his care meetings they don't BS or talk to you like an idiot. I can't reckoned this place enough. The progress he's made in such a short time just shows how great the staff movaiting him & keeping him in good spirits.


    09/21/2011 An Current/Past Employee Writes: the nursing staff is not always on the job. the food is very bad and they treat the residents like children.


    04/28/2011 An Family Member of Current/Past Resident Writes: I recently spent time at San Remo for my mom's rehab and was very impressed. The therapy department is top notch and everyone was very nice while we were there. I understand that there have been some changes in the managment there and we had no issues while there. I will have my mom there again if she needs it.


    04/04/2011 An Family Member of Current/Past Resident Writes: Lousy, lousy nursing staff. Have had nothing but problems with my mother's medications, there's no communication, and many have a bad attitude. The facility is new and very nice, and we have nothing but good things to say for the physical therapy staff. They're trying to improve, but for now (4/11), the nursing staff get zero stars.



    Description of San Remo in Richardson, TX

    Number of Beds : 112

    San Remo, located in Richardson, Texas provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. San Remo has an average user review rating of 2 stars. San Remo has a very good hospital, Methodist Richardson Medical Center, located nearby, which scored a 88 out of 100 in its most recent Medicare review. The San Remo's nearest hospital is 4 miles away. The zipcode (75082) in Texas, where San Remo is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for San Remo can be found here.

    SAN REMO is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Amenities

    For more information about San Remo call (866) 871-8551 to speak with a local Care Advisor


    Demographic Profile for Richardson, TX,75082

    Annual Crime
    75082 Avg.
    Violent Crime 1 4
    Property Crimes 3 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 20%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality 32.3 / 100
    Water Quality 87 / 100
    Superfund Sites 93 / 100
    Physicians per 100k 222.3
    Cost Of Living
    Compared to the National Average
    Overall 9% Above
    Cost of Food 1% Below
    Utilities 3% Above
    Miscellaneous 4% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree 22.12%
    People
    Male Population 50.13%
    Female Population 49.87%
    Median Age 36.1 Years
    Average Individual Income
    Average Household Income $105,014
    Population Change
    Religions Breakdown of religious affiliations in Richardson TX
    Percent Religious 53.08%
    Catholic 23.37%
    Baptist 12.58%
    Other Christian 5.86%
    Methodist 3.36%
    Pentecostal 2.02%
    All Other 5.87%
    Race
    Breakdown of ethnicities in Richardson TX
    White  69.3%
    Asian  17.9%
    Black  5.7%
    Hispanic/Latino  4.6%
    Multiracial  1.9%
    Other  0.3%
    Hawaiian/Pacific Islander  0.1%

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.