Arbor Terrace Health Care Center

(866) 653-9337

609 Rio Concho Dr, SAN ANGELO, TX


Services

  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Arbor Terrace Health Care Center
Work
609 RIO CONCHO DR
SAN ANGELO
TX
76901
USA
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User Reviews

06/04/2016  -  An OurParents User Writes:

My uncle was at arbor terrace for the therapy. He liked the staff .He loved his nurse. She kept me informed often if not by calls she would let me know how was doing with his appetite,his showers, his medicine and vital signs. I have no complaints

Liked:
  • Activities
  • Care
  • Management
  • Decor

    04/11/2015  -  An OurParents User Writes:

    Obvioudly, there are many questionable practices occurring
    at the Arbor Terrace facility in San Angelo, Tx. Common
    sense tells me; people do not complain about the same problems at.Is it an orchestrated conspiracy?... No.

    Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    04/11/2015  -  An OurParents User Writes:

    WARNING DON'T PUT YOUR LOVE ONE IN ARBOR TERRACE HEALTH CARE CENTER.
    MY FATHER PASSED AWAY in 2011, FROM NEGLECT AND ABUSE,I CAN'T BELIEVE THAT THIS FACILITY IS STILL OPEN.
    I DON'T RESIDE IN SAN ANGELO BUT THOSE WHO DO AND HAD SOME PROBLEMS WITH ARBOR TERRACE HEALTH CARE CENTER, OR HAD A FAMILY MEMBER DIED FROM THERE.
    DO WHAT I DID GO DOWN TO ARBOR TERRACE HEALTH CARE CENTER, AND PROTEST GATHERED OTHER PEOPLE WHO DEALING WITH THE SAME PROBLEMS.
    THE MORE THE BETTER LET EVERYONE KNOW HOW ARBOR TERRACE HEALTH CARE CENTER HAS TO BE SHUT DOWN AND GET JUSTICE.
    BELIEVE ME YOU WILL GET SOME ACTION.
    MY FATHER STORY IS VERY PAINFULL TO TALK ABOUT IT AND IS VERY LONG IT WAS A SERIOUS NIGHTMERE FOR HIM AND HIS CHILDREN.
    IT DOESN'T EVEN DESERVE ONE STAR LMFAO!

    Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    07/25/2014  -  An OurParents User Writes:

    Unprofessional staff & dirty conditions. They tortured and tormented my father. These are bad people. Protect your loved ones and choose another nursing home.



    05/15/2014  -  An OurParents User Writes:

    Bad place bad management beware of this dump



    02/20/2014  -  An OurParents User Writes:

    Arbor Terraces Health and Rehab has excellent staff and activities going on. My dad was VERY happy there and enjoyed his stay.

    Liked:
  • Activities
  • Staff

    Response: What a joke. Dream on!!!!!!!!!!!

    Response: I have worked in many nursing homes throughout the country. There will always be something that someone has to complain about. I think I will apply there. Maybe I can be an added benefit.


    12/29/2012  -  An OurParents User Writes:

    Beware of Arbor Terrace Healthcare Center/Review:
    The closer one looks at Arbor Terrace Health Care Center the worse it gets. Under the tyrannical administration of Jay Donlin Sawyer, or Donlin Jay Sawyer, and the derelict job performance of DON, Patsy Lane as well as the frightening behavior and record of peon, vocational “nurse” Kim Cannon, residents are in danger at this facility.
    Contact DADS regarding Kim Cannon. A recent Department of Aging and Disability Services complaint and investigative report cites Cannon with threatening a resident and cursing obscenities at a resident’s family member. The complaint includes concerns about what’s described as “Cannon’s hostile and erratic behavior,” the family warns of fear that Cannon would move to ‘harm or injure resident.’ That’s frightening behavior. Contact DADS authorities to inquire about Kim Cannon.
    Kim Cannon is the one leaving all of the ranting and unstable posts here at this website. When alerted that her personal data was sent to the BON and the state, she enlisted her lesbian lover to post positive comments about her.
    Clearly Cannon is fearful of her actions being exposed and obviously has a rotting conscience.



    03/28/2013  -  An OurParents User Writes:

    The only tyrant in this facility is pastey lane. She has to be the most horrible, nastiest, person that I have ever had to deal with. I honestly have only heard of peoe like her but to have met someone myself like her, I really could've done without that experience. The lies that come out of her mouth are shameful. The abuse that she gives her staff really concerns me. I watch the staff at arbor terrace work very hard while pastey is abusive, throwing demands out and staff splitting. She lies about her staff to keep herself out of trouble, and when she's not abusing her staff, she's verbally abusive to the residents. The funny thing about it all is that while she thinks she's getting away with it, the One who will be judging her will show her the same mercy she has shown to her victims. Shame on you pastey and I hope one day you will be treated the same way you have treated others.


    Response: you are right place is crappy & dangerous I think that creepy Patsy Lane is gone they should fire that Sawyer rat to protect innocent residents.


    12/29/2012  -  An OurParents User Writes:

    Latest Reviews: Department of Aging and Disability Services (DADS) Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Mistreatment Deficiencies 1) Failing to hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) failing to report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Widespread
    09/20/2012 The facility failed to make sure that all staff personnel reports suspected abuse, neglect, or exploitation of residents.
    06/11/2012 The facility did not make sure that nurse aides show they have the skills to be able to care for residents.
    06/11/2012 The facility failed to make sure that the resident with pressure sores receives appropriate treatment and services.



    12/28/2012  -  An OurParents User Writes:

    Thank you for all your reviews but i have worked at Arbor Terrace for a Long time* I am no longer an employee and would like to say I have seen Arbor Terrace Rise to become a much better facility* We all have our ups and downs in any kind of business* But when people are you business you will not be able to please everyone* On behalf of Arbor I am sorry you felt your loved one didnt get the care and attention he deserves* Everyone of our 80 res feels like they are our one and only resident* I would like to point out that careplan meetings are conducted on a regular basis and that is where complaints should of been addressed* I knew your brother very well and he always smiled and we all knew when you would call him because we could all hear him laughing from down the hall* a great laugh that made you also want to laugh* He was a pleasure to take care of* Thank you for the many years we got to spend with him and your mother* She is a very knowledgeable woman* I have come to respect all the time she took with your brother in making sure he was well kept* ( i have also learned to rig a few things from her ) I have always worked with Patsey as well and i must say she has done a awesome job* Just to let you all know Patsey Runs a Great Many things but Dietary isnt one of them* Nor is it the hiring or firing of employees* with more laws come more restrictions on A director of nurse position* I Love Arbor Terrace and would place my family member there* again*


    Response: What a load of dog crap. Patsey Lane is a vehement @#$%. Doesn't give a rats @#$% about any of those residents. Anyone who has met her could tell you that. Further more, that arbor terrace is @#$% hole, and no one deserves to be put in that place!

    Response: Jay Sawyer is a monster who took away my brother's wheelchair. What kind of person steals a quadriplegic's wheelchair? Watch out for Arbor Terrace, especially Jay Sawyer. He is dangerous to patients health and wellbeing. They also have no one in charge at night. Patients are on their own.




    Response: Jay Sawyer is a monster who took away my brother's wheelchair. What kind of person steals a quadriplegic's wheelchair? Watch out for Arbor Terrace, especially Jay Sawyer. He is dangerous to patients health and wellbeing. They also have no one in charge at night. Patients are on their own.




    Response: I know your brother. Sawyer took away his wheelchair and left him sitting alone in the corner. Abuse and danger for people at Arbor Terrace. Employees can post all they like but this place sucks


    12/27/2012  -  An OurParents User Writes:

    Patsey is the only saving grace at that facility.she is the only one that cares about the residents....that nursing home would be in serious trouble if it werent for her.the is the best DON and they better wake up and see that before they lose her too!


    Response: Lose her too? They could stand to lose Patsey and a few more...and especially anyone related to that nasty, ill dressed, stinky "woman".


    12/21/2012  -  An OurParents User Writes:

    The Worst Nursing Homes in San Angelo: Innocent residents drop like flies from diabetes related deaths at Arbor Terrace Health Care Center under administrator Jay Sawyer.
    Department of Aging and Disability Services (DADS)
    Category Description Scope Type of Harm at
    Arbor Terrace Health Care Center, San Angelo:
    The facility did not make sure that each resident's nutritional needs were met. Harm or Potential for Actual Harm
    Pharmacy Service Deficiencies: Failing to make sure that residents are safe from serious medication errors.
    Pharmacy Service Deficiencies 1) failing to make sure that residents who take drugs are not given too many doses or for too long; 2) failing to make sure that the use of drugs is carefully watched; or 3) failure to stop or change drugs that cause unwanted effects.
    Contact DADS to inquire about their poor health and safety record.
    DON, Patsy Lane feeds diabetics the same food as everyone else eats.
    Careless and negligent administering of medication and lack of life saving insulin causing numerous diabetes related deaths at Arbor Terrace Health Care Center, administrator, Jay Donlin Sawyer.



    12/20/2012  -  An OurParents User Writes:

    I am a aid at Arbor Terrace(currently) I am in shock at how much trash is being talked in here, I do my job correctly and take pride in my job and love my residents as do my co-workers! We may not have a perfect facility but we are all just human, but I can assure you the girls and I on my shift do our job and take care of our residents like we should because we care!!



    12/15/2012  -  An OurParents User Writes:

    I worked briefly at Arbor Terrace within the past three years. I was very naive to nursing-home work and so looking back, I can see the picture with clearer eyes. I am not sure what the ratio of patients to nurses is like now, but when I worked there it was very low and at night it was to the point of being scary... one LVN to 20-30 patients; a grand total of 2 LVN's at night and 3 CNA's. I had two days of orientation, which was really just following one nurse around and then I got thrown onto the floor. Often the Med tech called in so it was cart med and controlled med pass for most of the night, all by myself. It was a nightmare; almost impossible to get paperwork done and nearly impossible to even have a minute to talk to residents, let alone assess anybody in the "hotbox" before I had to help with dinner, provide diabetic care, pass meds, document, etc. I had to call staff for emergencies on several occasions and of course never got help. At one point there was one family member hysterical that their resident had an "accident" on the floor during a meal. After hours there was zero housekeeping staff around; additionally the closet was locked up so it was impossible for me to find suitable cleaning supplies. So, I had to clean up a huge mess with wipes... it took me forever, CNA's would not help, and the family member was livid and immediately wanted to remove family member. I completely understood and told them so... I certainly would not put a family member in this place. I call to request staff to help but it was around the holidays and was told by two separate people "I'm at a party right now". Many residents are being treated for addiction problems and have the characteristic manipulative qualities associated with this mental-health issue. Additionally, I had one resident punch me, one spit his medicine on me, and another grab the front of my scrubs. When I reported issues, I was essentially ignored. Lots of falls because there is a very limited number of lifts and there are also very few CNA's on hand, so they are rushing to get their job done. You will be in a tough spot if you are working at night and a CNA or a medtech calls in. Heaven forbid both do, you will have one hell of a night ahead of you. I would seriously consider all options before filling out an application at this place, especially for the 3-11 shift. Of course, this was the case when I worked there, perhaps there are more nurses on staff, more CNA's (usually there were three a shift - this is a very low number for 60+ residents!!!!), more Hoyer lifts, and more supplies now. If you are considering employment here, I would make sure you get a very thorough orientation... you need time to get to know the residents, because when I was there there were several with similar names and no way to reference who was who... no armbands, no pictures with the MARS. Ask what the nurse to patient ratio is currently and what is typical. Ask what the contingency plan is if the medtech or a CNA calls in or if there is a serious health emergency, because when I worked there the contingency plan was pretty much "sorry, sweetie, but you are SOL." I would also become thoroughly familiar with Safe Harbor procedures and be prepared to employ them if you decide to work here. Know your signs and symptoms of Diabetic Shock, Heart Attack, Stroke, and complications of COPD inside and out. This place is not for the timid and unskilled.


    Response: Thank you for your informative & intelligent review. Your professional observation from the inside is very valuable to those looking to find the best nursing home for their loved ones.
    What you describe about the low ratio of nurses to patients, the overworked staff and dangerous lack of medical equipment like Hoyer lifts, is exactly right.
    Jay Sawyer, the current administrator, and the director of nursing, Patsy Lane are both incompetent at their respective positions and allow the situations as you describe them to continue on with no improvements.
    Lots of diabetic related coma and deaths, and lots of falls indeed! There are excessive amounts of injuries & deaths due to the issues mentioned above at Arbor Terrace Health Care Center. Arbor Terrace is a scary and dangerous place!

    Response: Ur statements that are incorrect shows who the incompetent people are! For one thing, there is not an employee by the name of Patsy Lane! Ur informant must be wrong! For another, the state surveyors were there and all of the complaints (that we know u called in) were all unsubstaniated! So, the moral of this tory is,

    Response: If ur gonna talk a bunch of untrue trash on here, try to get ur comments right, as u show everyone just how much you DONT know because you DID NOT come see ur loved one that lived there!! Get a life and quit trying to ruin other peoples. I think all of the statements u are talking are due to ur guilty conscience! You have to accept ur feelings of guilt before u will ever be able to move on with ur life!!

    Response:
    Important Review/ Arbor Terrace Healthcare Center: Dear I worked briefly, thank you for your informative post. Please disregard the babbling wackjob who attacks anyone who shares regarding the incompetent and vicious staff especially Donlin Jay Sawyer , Patsy Lane and the babbling wackjob herself peon Kim Cannon, most of the time it’s tough to understand what she babbles about! I know that your post will be of assistance to those looking for a safe & loving nursing home for their loved ones. Arbor Terrace is as dangerous a place it seems for the tattered staff as for the neglected & tortured patients and residents.

    Response: Like i told u before.....there is not an employee by the name of patsy lane that works there....so u need to update ur information if u r going to br trash talking about people....patsy is one of the few that work there and honestly cares about the residents..she is the reason that building is running at all! I dont know what u are basing ur opinions on, but the is the reason arbor terrace is successful....u are posting a bunch of lies.....and u would know the truth is it walked up and got right in ur face....get a life!! U are a poor pathetic excuse for a family member.....u never came to see ur family member! And if all of these stories is true.....why did it take u six years to take him out of arbor terrace???? Ponder that queation and let me know when u come up with an answer ;)

    Response: Hey, like i told u, LMAO! What a joker you are, too funny,really. We love your crazy posts.


    12/14/2012  -  An OurParents User Writes:

    Reposting a previous post that had been removed from site: The worst nursing home in San Angelo Texas / Unfortunately Arbor Terrace is a horrible place. Earlier this year we moved our mother because she was injured with several fractured bones because of sloppy mistakes by nursing staff. The management is very poor and the current administrator Jay is a rat who browbeat our mom and blamed her for her injuries. He claims yes he will fix the problems but never changes anything. It is a shame to have to warn others about the dangers of a place paid to care for elderly and disabled citizens, but here it is. Arbor Terrace is a dangerous place and Sawyer is a terrible administrator and a dangerous man. I would not put a animal in this place.



    12/12/2012  -  An OurParents User Writes:

    Beware of Arbor Terrace Healthcare Center/Review:
    The closer one looks at Arbor Terrace Health Care Center the worse it gets. Under the tyrannical administration of Jay Donlin Sawyer, or Donlin Jay Sawyer, and the derelict job performance of DON, Patsy Lane as well as the frightening behavior and record of peon, vocational “nurse” Kim Cannon, residents are in danger at this facility.
    Contact DADS regarding Kim Cannon. A recent Department of Aging and Disability Services complaint and investigative report cites Cannon with threatening a resident and cursing obscenities at a resident’s family member. The complaint includes concerns about what’s described as “Cannon’s hostile and erratic behavior,” the family warns of fear that Cannon would move to ‘harm or injure resident.’ That’s frightening behavior. Contact DADS authorities to inquire about Kim Cannon.
    Kim Cannon is the one leaving all of the ranting and unstable posts here at this website. When alerted that her personal data was sent to the BON and the state, she enlisted her lesbian lover to post positive comments about her.
    Clearly Cannon is fearful of her actions being exposed and obviously has a rotting conscience.


    Response: Kim is a BETTER woman then you will EVER be.. Your nothing but a total JOKE.. Cant wait tell Karma get you....

    Response: Oh brother, Kim Cannon's rotting conscience is keeping her coming back to this site over & over again and enlisting her fiends to post positive things about her. So sad. Cannon, why don't you spend some quality time educating yourself and getting some training to control your excessive anger against residents and their families. Sawyer, Lane and grunt Cannon are monsters. Do your loved ones a favor and avoid Arbor Terrace Healthcare Center at all costs. Dangerous, mean, and rotten staff. All of the silly 5 star ratings and crazy rants at this site are from Cannon, a "nurse" at Arbor Terrace, heaven help us, and her silly fiends! Residents in danger at this facility...Beware!

    Response: Looks like Karma is already working well by uncovering the ugly truth about Kim Cannon and her fiends, no rest for the wicked!


    12/11/2012  -  An OurParents User Writes:

    Have a Lawyer looking over all this garbage talk. Sick of it and its so childish.


    Response: Feel free to get lost! Why do you keep coming back to this site? It's most likely your rotting conscience that can't stand to read the truth about yourself and can't stay away! I have the perfect resolution for your dilema, go away!I dare you to show these posts to a lawyer LMAO, you truly are a joke.

    Response: Joke? you are the one that is a joke. making up lies and posting them.

    Response: Im sorry you had a bad experience at Arbor Terrace but you shouldn't call the whole staff rotten because it is untrue, I do my job and take care of my residents,you really shouldn't belittle the whole staff because you don't like or care for a certain few, its unfair to the people who work there and do their job and take pride in their jobs.


    12/11/2012  -  An OurParents User Writes:

    Latest Reviews: Department of Aging and Disability Services (DADS) Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Mistreatment Deficiencies 1) Failing to hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) failing to report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Widespread
    09/20/2012 The facility failed to make sure that all staff personnel reports suspected abuse, neglect, or exploitation of residents.
    06/11/2012 The facility did not make sure that nurse aides show they have the skills to be able to care for residents.
    06/11/2012 The facility failed to make sure that the resident with pressure sores receives appropriate treatment and services.



    12/11/2012  -  An OurParents User Writes:


    For a Medicare rating of the rotten Arbor Terrace Healthcare Center nursing staff like Patsy Lane & Kim Cannon, simply scroll up this page and find a frighteningly poor rating of one pathetic star. I wonder if this star was granted because there are no minus stars to give. Beware of this fetid and dangerous facility.



    12/11/2012  -  An OurParents User Writes:


    Believing that the Department of Aging and Disabled Services is telling “tales” about the dangers at Arbor Terrace Healthcare Center is funny stuff.
    Actually, the deficiencies cited on the DADS Type of Harm list are lightweight compared to the real depth of danger at Arbor Terrace Health Care Center, and from “people” like Sawyer, Lane and grunt Cannon. If considering placing your loved one at Arbor Terrace Health Care Center, inquire about the number of diabetes related deaths at this facility, under the Director of Nursing, Patsy Lane. Ask about how many residents have been injured by staff, like Kim Cannon, and blamed for their own injuries. Ask why their safety and healthcare performance is rated so poorly across the board, ask them why they are continually under investigation by law enforcement and State authorities for criminal activity against residents.



    12/11/2012  -  An OurParents User Writes:

    Since you have all of these complaints surely you have called the Police and DAD's. Maybe even the Fire Marshall. What came of those calls? I mean if people are truly being mistreated and even killed in the manner you say. I would think some arrests have been made or deficiencies have been written by DAD's based on you allegations. Has any deficiencies been written or arrest been made because of your complaints? From what I know, no there hasn’t. So unless you can produce any creditability to your rants and tirades you look very childish and immature. Anyone can be an internet warrior or bully because it’s all done behind a keyboard and doesn’t require using facts. But I’m just sure you going to tell me to call and verify for myself these allegations. But I have and I haven’t found anyone that can collaborate your "stories" or how we say in Texas “tall tales”.


    Response: It seems as if you have taken my advice and taken your meds! Good job, you do sound every so slightly more sane. Clearly you have not contacted DADS as you claim. However, If you contact DADS as I have suggested more than a few times, (the duh is silent), DADS will provide you with the frightening record, in writing, of the injuries and diabetes related deaths as well as the current ongoing investigations into criminal activity at Arbor Terrace Healthcare Center. What part of contact do you not understand?
    I have given my contact information to the owners of this site, have you?


    12/08/2012  -  An OurParents User Writes:

    Innocent residents drop like flies from diabetes related deaths at Arbor Terrace Health Care Center under administrator Jay Sawyer.
    Department of Aging and Disability Services (DADS)
    Category Description Scope Type of Harm at
    Arbor Terrace Health Care Center, San Angelo:
    The facility did not make sure that each resident's nutritional needs were met. Harm or Potential for Actual Harm
    Pharmacy Service Deficiencies: Failing to make sure that residents are safe from serious medication errors.
    Pharmacy Service Deficiencies 1) failing to make sure that residents who take drugs are not given too many doses or for too long; 2) failing to make sure that the use of drugs is carefully watched; or 3) failure to stop or change drugs that cause unwanted effects.
    Contact DADS to inquire about their poor health and safety record.
    DON, Patsy Lane feeds diabetics the same food as everyone else eats.
    Careless and negligent administering of medication and lack of life saving insulin causing numerous diabetes related deaths at Arbor Terrace Health Care Center, administrator, Jay Donlin Sawyer.


    Response: It is true that this is a horrible place! Unfortunately your ranting a about Jay Sawyer are wrong. He may not accomplish much but he does put his best foot forward to insure quality care and safe surroundings for the residents. If Patsey Lane and her family members were no longer employees there the facility would be able to recover and be able to administer compassionate quality care.

    Response: I can assure you from personal experience that Sawyer is a heartless, uncaring & dangerous “man” who terrorized my family member and orders torturous withholding of vital care to innocent and vulnerable victims, residents who can not defend themselves. He should find another profession, possible making license plates or in a graveyard, he couldn’t do too much damage there. At Arbor Terrace he is a total failure as an administrator and consistently endangers residents. Dangerous place is right!

    Response: Nursing home administrators are responsible for the entire functioning of a facility. Talented administrators cause facilities to hum & thrive and then there’s Jay Sawyer…criminally working against residents health & safety. If Arbor Terrace is a horrible place, Jay is to blame.

    Response: I worked at arbor terrace long before Jay Sawyer got there and I can assure you that the facility was worse then than now, the common denominator being Patsey Lane. Yes, he could do more and should but to attack him personally is unnecessary. I can also assure you that he did not order your family member to be treated horribly, unfortunately the employees at this facility take it upon themselves to do that. My personal experience with Jay Sawyer is for the most part bad, so I would not defend him if it weren't right to do so. Speaking as a former employee and someone who tried their best to give quality care, I don't reccomend this nursing home, but I have hopes that Jay will and can make it a better place for our senior citizens and loved ones with disabilities.

    Response: I don’t agree that I “attack him personally”. I only know him in a professional capacity and am horrified at what I see. Talented administrators run good nursing homes, no-talent tyrants run bad nursing homes. Administrators are responsible for assuring that residents are not injured, abused and neglected . When concerns are raised about quality of care at Arbor Terrace, the staff gets together like a pack of evil hyenas and torments residents and make them beg for care. Who’s at the helm? Jay Sawyer. If Sawyer does not put a stop to the bad care and bad behavior, then he ends up being the biggest part of the problem. This is truly a bad facility and should be avoided at all cost.

    Response: Now, if I had said that he was an ugly, cowardly, measly, fraction-of-a-man, who looks like a thumb, then you might say I attacked him personally. :)

    Response: Lol, a few of those were spot on.


    12/09/2012  -  An OurParents User Writes:


    Department of Aging and Disability Services (DADS) Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Mistreatment Deficiencies 1) Failing to hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) failing to report and investigate any acts or reports of abuse, neglect or mistreatment of residents. Widespread
    09/20/2012
    The facility failed to make sure that all staff personnel reports suspected abuse, neglect, or exploitation of residents.
    06/11/2012
    The facility did not make sure that nurse aides show they have the skills to be able to care for residents.



    12/06/2012  -  An OurParents User Writes:

    A simple search engine query will take you to multiple sites with DADS data listing Arbor Terrace Health Care Center’s poor ratings and criminal violations against residents.


    Response: ...and a simple background search of your history would probably reveal craziness and multiple institutional stays...

    Response:
    Hey, …and, We love the way you consistently kick dirt in your own face with your crazy replies & posts. You and your fiends have provided us with much entertainment. Please keep up the good work, your comments truly are the gifts that keep on giving.

    Response:
    Hey, …and, We love the way you consistently kick dirt in your own face with your crazy replies & posts. You and your fiends have provided us with much entertainment. Please keep up the good work, your comments truly are the gifts that keep on giving.


    12/06/2012  -  An OurParents User Writes:

    The closer one looks at Arbor Terrace Health Care Center the worse it gets. Under the tyrannical administration of Jay Donlin Sawyer, or Donlin Jay Sawyer, and the derelict job performance of DON, Patsy Lane as well as the frightening behavior and record of peon, vocational “nurse” Kim Cannon, residents are in danger at this facility.
    Contact DADS regarding Kim Cannon. A recent Department of Aging and Disability Services complaint and investigative report cites Cannon with threatening a resident and cursing obscenities at a resident’s family member. The complaint includes concerns about what’s described as “Cannon’s hostile and erratic behavior,” the family warns of fear that Cannon would move to ‘harm or injure resident.’ That’s frightening behavior. Contact DADS authorities to inquire about Kim Cannon.
    Kim Cannon is the one leaving all of the ranting and unstable posts here at this website. When alerted that her personal data was sent to the BON and the state, she enlisted her lesbian lover to post positive comments about her.
    Clearly Cannon is fearful of her actions being exposed and obviously has a rotting conscience.



    12/05/2012  -  An OurParents User Writes:

    Innocent residents drop like flies from diabetes related deaths at Arbor Terrace Health Care Center under administrator Jay Sawyer.
    Department of Aging and Disability Services (DADS)
    Category Description Scope Type of Harm at
    Arbor Terrace Health Care Center, San Angelo:
    The facility did not make sure that each resident's nutritional needs were met. Harm or Potential for Actual Harm
    Pharmacy Service Deficiencies: Failing to make sure that residents are safe from serious medication errors.
    Pharmacy Service Deficiencies 1) failing to make sure that residents who take drugs are not given too many doses or for too long; 2) failing to make sure that the use of drugs is carefully watched; or 3) failure to stop or change drugs that cause unwanted effects.
    Contact DADS to inquire about their poor health and safety record.
    DON, Patsy Lane feeds diabetics the same food as everyone else eats.
    Careless and negligent administering of medication and lack of life saving insulin causing numerous diabetes related deaths at Arbor Terrace Health Care Center, administrator, Jay Donlin Sawyer.


    Response: lol..ridiculous!!!

    Response: Can you provide a link to the DADS survey or a newspaper article that you are basing these post of off? Especially this post. I'm betting you can't because this is all untrue. So by me asking and you not being able to produce them discredits you and your rants.

    Response: I'm sure you can read, right? Contact! The DADS to investigate the dangerous staff at Arbor Terrace Health Care Center and Jay Sawyer, Patsy Lane and nasty worker bee Kim Cannon.

    Response: prove it!! show me something in writing instead of just slanderous lies that you dream up in your sick, sick brain!!!

    Response: prove it!! show me something in writing instead of just slanderous lies that you dream up in your sick, sick brain!!!

    Response: Hey, prove it, were you dropped on your head as a child?


    12/05/2012  -  An OurParents User Writes:

    The closer one looks at Arbor Terrace Health Care Center the worse it gets. Under the tyrannical administration of Jay Donlin Sawyer, or Donlin Jay Sawyer, and the derelict job performance of DON, Patsy Lane as well as the frightening behavior and record of peon, vocational “nurse” Kim Cannon, residents are in danger at this facility.
    Contact DADS regarding Kim Cannon. A recent Department of Aging and Disability Services complaint and investigative report cites Cannon with threatening a resident and cursing obscenities at a resident’s family member. The complaint includes concerns about what’s described as “Cannon’s hostile and erratic behavior,” the family warns of fear that Cannon would move to ‘harm or injure resident.’ That’s frightening behavior. Contact DADS authorities to inquire about Kim Cannon.
    Kim Cannon is the one leaving all of the ranting and unstable posts here at this website. When alerted that her personal data was sent to the BON and the state, she enlisted her lesbian lover to post positive comments about her.
    Clearly Cannon is fearful of her actions being exposed and obviously has a rotting conscience.


    Response: same IP

    Response: LOL

    Response: Did DADS actualy cite her for the actions or was there just an allegation towards her for these things? Also where are you finding these complaint and investigation reports? I've been all over the DADS website and can't find them.

    Response: I'm guessing from you lack of response to my question yesterday this was only an allegation you have fabricated. But when DADS did investigate it was unfounded. Hence your moving on to trying to smear people's name on the Internet.

    Response: No one is interested in what you're "guessing". I encourage readers to CONTACT the Department of Aging and Disability to inquire about this dangerous facility.

    Response: ridiculous to the point of being funny!!!!


    12/05/2012  -  An OurParents User Writes:

    i was there today and all this stuff on here about the nurse Kim is not what i seen today. She was very helpful and caring when i ask questions. These horrible posts about her is so not true. I would so recommend her and only her to take care of my dad every day if i could.



    12/04/2012  -  An OurParents User Writes:

    Department of Aging and Disability Services (DADS) Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Dangerous Health Issues:
    06/11/2012 07/13/2012
    The facility failed to make sure that the resident with pressure sores receives appropriate treatment and services.
    09/20/2012
    The facility did not make sure there is a program to prevent/deal with mice, insects, or other pests.
    06/11/2012 07/13/2012 The facility failed to provide accessible call buttons for residents at pertinent areas.
    06/11/2012 07/13/2012
    The facility did not give each resident care and services to get or keep the highest quality of life possible.



    12/04/2012  -  An OurParents User Writes:

    Sick, sick, sick and very childish remarks. Like a 10 year old in a playground--calling names and hating. I am astonished these people let you put your slander on their site...oh? maybe you are the one being paid????



    12/04/2012  -  An OurParents User Writes:

    The closer one looks at Arbor Terrace Health Care Center the worse it gets. Under the tyrannical administration of Jay Donlin Sawyer, or Donlin Jay Sawyer, and the derelict job performance of DON, Patsy Lane as well as the frightening behavior and record of peon, vocational “nurse” Kim Cannon, residents are in danger at this facility.
    Contact DADS regarding Kim Cannon. A recent Department of Aging and Disability Services complaint and investigative report cites Cannon with threatening a resident and cursing obscenities at a resident’s family member. The complaint includes concerns about what’s described as “Cannon’s hostile and erratic behavior,” the family warns of fear that Cannon would move to ‘harm or injure resident.’ That’s frightening behavior. Contact DADS authorities to inquire about Kim Cannon.
    Kim Cannon is the one leaving all of the ranting and unstable posts here at this website. When alerted that her personal data was sent to the BON and the state, she enlisted her lesbian lover to post positive comments about her.
    Clearly Cannon is fearful of her actions being exposed and obviously has a rotting conscience.


    Response: This is so slanderous that you should be sued. I do not know you, nor do I know these people, but I can say that I would not tolerate you throwing names around like that and calling names, nor should these folks have to.

    Response: Slaner is only slander if untrue.

    Response: Yup and according to attornies, easy to prove as untrue.

    Response: Oh wow, attorneys? Lol you get your attorney darlin, I'm sure he/she will have a hard time proving many people and the state of Texas wrong.

    Response: Thank You!


    12/03/2012  -  An OurParents User Writes:

    DADS Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Environmental Deficiencies: Failing to make sure that the nursing home area is free of dangers that cause accidents. Pattern
    Environmental Deficiencies: Failing to provide needed housekeeping and maintenance. Pattern
    Mistreatment Deficiencies 1) Failing to hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) failing to report and investigate any acts or reports of abuse, neglect or mistreatment of residents.



    12/03/2012  -  An OurParents User Writes:

    Outstanding place... Kim Canon is a GREAT nurse.. Does her job well and is a very caring person...


    Response: Oh brother lady you are obvious


    12/03/2012  -  An OurParents User Writes:

    More: Department of Aging and Disability Services Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Resident Rights Deficiencies: Failure to immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged. Pattern
    Resident Rights Deficiencies: Failure to try to resolve each resident's complaints quickly. Pattern
    Administration Deficiencies: Failing to have a detailed, written plan for disasters and emergencies. Widespread



    12/03/2012  -  An OurParents User Writes:

    Great place. Malicious lies are being posted!! Anyone that has anything to do with AT knows these are not true.


    Response: if it is a great place why is it rated so bad? the rating at this site rates it very low below average.

    Response: Arbor Terrace is rated so poorly because it is a dangerous & frightening place to be for helpless patients. Protect your family choose another nursing home!


    12/02/2012  -  An OurParents User Writes:

    Arbor Terrace is a dangerous place. Protect your family members and look for another option. There is a disturbed individual at this site posing as different people and attacking family members who post negative reviews here. All of the personal attacks and positive reviews about the hell hole that is Arbor Terrace are coming from one person. Best to ingnore, probably forgetting to take their medication. Clearly there is some sort of mental deficit. Got to feel sorry for poor souls like the crazed poster trying to defend the indefensible actions and practices at Arbor Terrace Health Care Center and Jay Donlin Sawyer, Patsy Lane and a clearly unstable worker bee named Kim Cannon.



    12/02/2012  -  An OurParents User Writes:

    I have been reading these comments because I'm considering arbor Terrace for a family member. But I have a question for the on y'all call Cali, how long was your family member there?



    12/01/2012  -  An OurParents User Writes:

    Department of Aging and Disibility Services Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo:
    Environmental Deficiencies: Failing to make sure that the nursing home area is free of dangers that cause accidents. Pattern
    Environmental Deficiencies: Failing to provide needed housekeeping and maintenance. Pattern
    Mistreatment Deficiencies: 1) Failing to hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) failing to report and investigate any acts or reports of abuse, neglect or mistreatment of residents.



    12/01/2012  -  An OurParents User Writes:

    !!!!!



    12/01/2012  -  An OurParents User Writes:

    I have forwarded your IP address, your name, address and phone number to the Board of Nurses as well as to a State investigator who will be contacting you to discuss your unstable posts and verbal attacks. My family member was injured and tortured at Arbor Terrace and it is important for potential residents to know the true nature of the horrible “care” and dangerous conditions at Arbor Terrace under the administration of fiendish Jay Donlin Sawyer, Patsy Lane and a dangerous staff member named Kim Cannon. I have been reading through reports to the State against these individuals as well as others, and will post here for readers to examine and investigate on their own.


    Response: Where exactly do you get off with saying that stuff? and calling people wackjobs? How professional is that?

    Response: Due to the usually high volume of complaints against you to the state, the DON is very interested in your mental and emotional stability.

    Response: Due to the usually high volume of complaints against you to the state, the BON is very interested in your mental and emotional stability.


    12/01/2012  -  An OurParents User Writes:

    I have sat back and read all these reviews. It seems as if one person wants to attack and call anyone who posts something positive, calling names and making slanderous statements. I have seen first and last names put on here. I feel sure this site is not made for this nonsense. It is like a bunch of kids and such childish behaviors that you should all be ashamed of yourselves!! It would be fine to say, "I had a bad experience and I am advising against putting a loved one here", but this name calling, dirt throwing is beyond belief!!! Threats to state board of nursing? Come on now. Anyone that is in the medical field knows that this site is nothing that state boards of nursing care one iota about!!! Come on kids, grow up and learn to act like adults instead of throwing childish temper tantrums and making empty threats!!!


    Response: Due to the usually high volume of complaints against you to the state, the BON is very interested in your mental and emotional stability.

    Response: ha ha ha...threats? I think that is against the law. The BON is not interested in your nonsensical meanderings!!! Someone should check your mental and emotional stability!!!


    12/01/2012  -  An OurParents User Writes:

    great place!



    11/30/2012  -  An OurParents User Writes:

    All posts which are higher than one star including “aunt there”, “family member there”, “past resident”, “employee”, “family Member”, “mother there”, “volunteer”, “resident” and “dad there” are all posts from the same IP address. Disregard the wackjob who personally attacks family members for posting their experiences at Arbor Terrace and with dangerous administrator, Jay Sawyer.


    Response: Wackjob? You guessed it. Same IP address

    Response: Good morning Cali!! Who are you to be calling people wackos???? You say individuals aren't taking there meds are unstable and seriously cracked.....who are you to judge anybody or make comments as such? I thought Pauline would have taught you better. All you do is attack anybody who makes positive comments and say it's the same IP address and I can assure you that they are not. Stop harassing people. Did you ever post for the readers how long your family member lived at arbor terrace? I'm sure they would like to know the length of time that your family resided there....and you post all theses lies and negative comments but yet had your family member there for quite a period of time. Doesn't make sense that you would say all these things. Tell them also how often you stepped foot in the facility. I think the entire arbor. terrace staff does a great job my hat goes off to them all...... oh yeah you have a hat too I read on her its part of your uniform go ahead and tip yours too for the great care your family member received for years!

    Response: Huh? I have forwarded your IP address, your name, address and phone number to the Board of Nurses as well as to a State investigator who will be contacting you to discuss your unstable posts and verbal attacks. My family member was injured and tortured at Arbor Terrace and it is important for potential residents to know the true nature of the horrible “care” and dangerous conditions at Arbor Terrace under the administration of fiendish Jay Donlin Sawyer, Patsy Lane and a dangerous staff member named Kim Cannon. I have been reading through reports to the State against these individuals as well as others, and will post here for readers to examine and investigate on their own.


    12/01/2012  -  An OurParents User Writes:

    More: DADS Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo each day:
    Pharmacy Service Deficiencies 1) failing to make sure that residents who take drugs are not given too many doses or for too long; 2) failing to make sure that the use of drugs is carefully watched; or 3) failure to stop or change drugs that cause unwanted effects.
    Pharmacy Service Deficiencies: Failing to have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.
    Pharmacy Service Deficiencies: Failing to make sure that residents are safe from serious medication errors.



    11/30/2012  -  An OurParents User Writes:

    Will post a few DADS Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo each day:
    Mistreatment Deficiencies: Failing to keep each resident free from physical restraints, unless needed for medical treatment. Pattern
    Mistreatment Deficiencies: Failing to protect residents from mistreatment, neglect, and/or theft of personal property. Pattern
    Mistreatment Deficiencies: Failing to write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. Pattern


    Response: On Nov 27, 2012 05:27PM EDT, an OurParents user replied:
    Hard to believe that anyone would speak positively about Arbor Terrace with all of the injuries, filthy living conditions including cockroaches, extra poor management and nasty staff. Arbor Terrace Health Care Center is one of the lowest rated nursing homes in Texas. Contact DADS officials to obtain the lists of infractions, injuries and citations.


    11/30/2012  -  An OurParents User Writes:

    Great place!! Caring management!! No qualms at in referring folks there!!


    Response: On Nov 27, 2012 05:27PM EDT, an OurParents user replied:
    Hard to believe that anyone would speak positively about Arbor Terrace with all of the injuries, filthy living conditions including cockroaches, extra poor management and nasty staff. Arbor Terrace Health Care Center is one of the lowest rated nursing homes in Texas. Contact DADS officials to obtain the lists of infractions, injuries and citations.

    Response: My father passed away in 2011 all the bad comments about Arbor Terrace is very true. They do need to SHUT IT DOWN the staff there treated my Dad, really bad. They punch him and throw him into wheelchair and bed. His health was very poor he weigh 72 pounds they humiliated my father and he feared the staff.
    And every time l call my father the staff there will tune in our conversation, my father would tell me l can't talk right now because there's flys around
    Which he meant the staff.
    I am highly disgusted and angry that this is still happening to Elderly who resides there.
    Very true about Jay and Pasty @#$% l can't believe that are still there they are scandalous people.

    I won't to tell everyone WARNING DO NOT PUT YOUR FAMILY MEMBER THERE THEY WILL DISTORY YOUR LOVE ONE.
    And don't even bother to get D.A.D.S. involved or the police. Mr Martinez from D.A.D.S. ignore my father safety and his life.
    Before my father passed away I stayed with my Dad in hospital for a whole month, it was so heartbreaking to see my dear father die slowly in front of me.
    So I decided to go down to Arbor Terrace and l started to PROTEST, l had my big poster signs walking around back in forth, I also went to D.A.D.S and to the Courts office in downtown too.

    Saying this MY FATHER IS A VICTIM OF ELDER ABUSE FROM ARBOR TERRACE LET THERE BE JUSTICE.
    I remember seeing Jay Sawyer, and other staff members coming outside of the building, standing there with hard looks and there cellphone calling the police. LMFAO!
    I don't reside in San Angelo at time my father lived there and was a patient of Arbor Terrace. Me and my siblings couldn't fine my Dad for so many years until 2011. He was place in Arbor Terrace by his sister she took control of his life.
    Deeply down my heart l cry for those who reside in Arbor Terrace. JUSTICE HAS TO BE DONE I BLAME ARBOR TERRACE OF MY FATHER DEATH
    I also hired a attorney but victim was dead to speak out and to asked for justice.

    SO IF YOUR LOVE HAVE PASSED AWAY FROM THE NEGLECT AN ABUSE ,fROM ARBOR TERRACE NUSING HOME.
    OR YOU STILL HAVE A FAMILY MEMBER THERE REMOVED HE OR SHE AWAY FROM THERE PLEASE DON'T WASTE ANYTIME.

    MY LAST ADVICE GO TO DOWN TO ARBOR TERRACE A PROTEST GATHERED OTHER PEOPLE. WHO HAS A FAMILY MEMBERS WHO EXPERIENCING ELDER ABUSE AND NEGLECT INSIDE OF ARBOR TERRACE. WHEN I WAS THERE IN 2011 IT WAS JUST ME,MYSELF AND I LOOKING FOR JUSTICE.
    I WISH I LIVED IN SAN ANGELO AND RIGHT NOW! I WILL BE THERE PROTESTING EVERYDAY UNTIL ARBOR TERRACE SHUTS DOWN AND JUSTICE WILL BE DONE.




    11/29/2012  -  An OurParents User Writes:

    Posting a review that was removed from this site which had a one star rating: ARBOR TERRACE HEALTH CARE CENTER SHOULD SHUT DOWN ASAP! DOGS GET BETTER CARE THAN THIS NURSING HOME , THIS IS WHAT HAPPENS WHEN THE FOCUS IS ON MAXIMIZING FINANCIAL PROFIT INSTEAD OF PROVIDING THE HIGHEST POSSIBLE QUALITY CARE. UNIVERSITY OF CALIFORNIA AT SAN FRANCISCO ,PROVES A POINT FOR PROFIT NURSING HOMES DO NOT NEED MORE MONEY FROM MEDICAID OR FROM THEIR RESIDENT IN ODER TO PROVE THE QUALITY OF RESIDENT CARE. INDEED IT IS THE NON-PROFIT FACILITIES WHO OVERALL PROVIDE A HIGHER QUALITY OF CARE THAN THE FOR PROFIT, GREED DRIVING FACILITIES.


    Response: Guess all the people who work in for profit nursing homes should just quit then. I've been thinking a career change may be in my future. Lets see I like to do things with my hands. Maybe I could build houses or remodel them. But on the other hand I like to see people smile maybe a change to photography is what I need.


    11/29/2012  -  An OurParents User Writes:

    Will post a few DADS Category Description Scope Type of Harm at Arbor Terrace Health Care Center, San Angelo each day:
    Environmental Deficiencies: Failing to make sure that the nursing home area is free of dangers that cause accidents. Pattern
    Environmental Deficiencies: Failing to provide needed housekeeping and maintenance. Pattern
    Mistreatment Deficiencies 1) Failing to hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) failing to report and investigate any acts or reports of abuse, neglect or mistreatment of residents.


    Response: Just curious, where did u get your medical degree? I know these posts aren't from the same IP address because I am not at the same place as anyone else! U sound like. U need to be on some meds for your mental condition! Have u seen a doctor? The comments I posted Are true. My father is very well taken care of! I don't know what you are trying to do but lying on people is a way for karma to come bk to u!

    Response: A medical degree is unnecessary when assessing your behavior. Your personal attacks and wildly unstable ranting indicates that you are either ten years old or seriously cracked. People reading these posts can decide for themselves. Protect family and loved ones from the horrors at Arbor Terrace Health Care Center and the dangerous staff, especially Jay Sawyer and Patsy Lane. I just received additional DADS reports complaining about another dangerous staff member named Kim Cannon and will post findings here.


    11/29/2012  -  An OurParents User Writes:

    Posting a review that was removed from this site which had a one star rating: ARBOR TERRACE HEALTH CARE CENTER SHOULD SHUT DOWN ASAP! DOGS GET BETTER CARE THAN THIS NURSING HOME , THIS IS WHAT HAPPENS WHEN THE FOCUS IS ON MAXIMIZING FINANCIAL PROFIT INSTEAD OF PROVIDING THE HIGHEST POSSIBLE QUALITY CARE. UNIVERSITY OF CALIFORNIA AT SAN FRANCISCO ,PROVES A POINT FOR PROFIT NURSING HOMES DO NOT NEED MORE MONEY FROM MEDICAID OR FROM THEIR RESIDENT IN ODER TO PROVE THE QUALITY OF RESIDENT CARE. INDEED IT IS THE NON-PROFIT FACILITIES WHO OVERALL PROVIDE A HIGHER QUALITY OF CARE THAN THE FOR PROFIT, GREED DRIVING FACILITIES.



    11/29/2012  -  An OurParents User Writes:

    Great place!!


    Response: Kim, you can keep moving to different computers but I still know it's you.


    11/28/2012  -  An OurParents User Writes:

    Arbor Terrace is a dangerous place. Protect your family members and look for another option. There is a disturbed individual at this site posing as different people and attacking family members who post negative reviews here. All of the personal attacks and positive reviews about the hell hole that is Arbor Terrace are coming from one person. Best to ingnore, probably forgetting to take their medication. Clearly there is some sort of mental deficit. Got to feel sorry for poor souls like the crazed poster trying to defend the indefensible actions and practices at Arbor Terrace Health Care Center and Jay Sawyer.


    Response: You know, you sound like a person of the same caliber as Arbor Terrace staff. Thank you for making my point.

    Response: Huh?


    11/28/2012  -  An OurParents User Writes:

    F- is the real story.



    11/28/2012  -  An OurParents User Writes:

    A+


    Response: Same IP address


    11/28/2012  -  An OurParents User Writes:

    Do you stay up all night monitering this site??? I mean Im kinda curious....do you put on a certain uniform... do you put on a name tag ... or do you wear a hat??? You act like this is a FT job to sit and moniter IP addresses and post false statements. You need to get some rest the "Jerry Springer Log" isnt going anywhere it will be here tomorrow. I promise i will be out to play again. Try to come up with something different and I know you can your so good at making things up and pretending. If you have any free time come by and pick up an application for that housekeeping supervisor job you said was open you have to much time on your hands.


    Response: Same IP address.


    11/28/2012  -  An OurParents User Writes:

    Amazing staff!


    Response: Oh, brother.

    Response: Same IP address


    11/28/2012  -  An OurParents User Writes:

    All posts which are higher than one star including “aunt there”, “family member there”, “past resident”, “employee”, “family Member”, “mother there”, “volunteer”, “resident” and “dad there” are all posts from the same IP address. Disregard the wackjob who personally attacks family members for posting their experiences at Arbor Terrace and with dangerous administrator, Jay Sawyer.


    Response: The wackjob, no surprise, same IP address.

    Response: you are a mean, mean person!!

    Response: Same IP address.

    Response: Yes, it's clearly time for your meds. Do settle yourself. Perhaps it's time for you to go away, as it all seems to be getting to you. Very unbalanced.

    Response: And My IP address is not the same! Wow!!


    11/28/2012  -  An OurParents User Writes:

    Arbor Terrace is a dangerous place and is one of the worst rated nursing homes in Teaxs. Check in with DADS authorities and check out the reports by the state regarding this dangerous facility.


    Response: You need some serious help. STOP POSTING LIES!!!!! You are the wackjob!!!! Whenever anyone post something positive you jump on it. Get a life and stop harrassing people.

    Response: Busted!!!!!!!!!!!

    Response: Perhaps it's time for your meds.


    11/28/2012  -  An OurParents User Writes:

    Arbor Terrace is a great place to put your loved one* In a time of need and with very little funds available i had to place my Aunt there. The staff was great and I must say they worked with me until i could set all of her financial resources. Thank you to everyone who was kind to her and helped her adjust to the facility. She was a very independant person and my family was very thankful to all the nurses and staff. A special thanks to Patsey, Laura and Jay for helping me with all the paperwork and make her transition soo easy. I would recomend this facility to anyone*


    Response: Same IP address


    11/28/2012  -  An OurParents User Writes:

    This whole thing is getting ridiculous. It seems one dissatisfied person wants to rant and rave and slander a lot of good people. I lived at Arbor Terrace for 3 years. I had no fault with them. Yes, at times, they are busy. Yes, at times, I had to wait a minute for what I wanted, but as a whole they did a good job. I am horrified that all these slanderous things are being thrown about. It all seems pretty childish to me. If someone is not happy with a particular nursing home, then move on. Life is too short for any one to spend so much time hating.


    Response: My comments have nothing to do with hate. It has to do with informing the public of thedangerous conditions at Arbor Terrace Health Care Center, and it's failing administration. People offering reviews of their experiences with a facility is what honest reviews sites are for, positive and negative to help people to decide if they should place family in the care of a facility.

    Response: Then why, pray tell, do you jump on everyone that has anything positive to say?

    Response: All of the positive comments posted are coming from your IP address. Clearly you are attempting to protect someone or possibly paid by this site or Arbor Terrace to remove and hide negative reviews from the public.

    Response: All the negative comments are coming from your IP address! Interesting now someone is getting paid to remove comments.... and how much are you getting paid for writing lies??? Could someone please send me the info on how to get a job on these websites and what the pay is. Now are you getting paid per post or by the hour??

    Response: Same IP address

    Response: How is it, That I have responded to many of these comments, and I have absolutely no idea who either of you are, but one of you say...that I have the same IP address as the other?? someone is very confused!!


    11/28/2012  -  An OurParents User Writes:

    I came to this site a few months back while doing research in criminal activity at Arbor Terrace after having a most horrifying experience there. I responded to a present resident who left a very negative review about Jay Sawyer and Arbor Terrace. There were a half dozen reviews, all negative, which have since been removed and replaced with positive ones. I do hope that the people who posted will be back to share their feelings, observations and experiences regarding this facility to assist others as they make the best decisions for their precious loved ones.


    Response: HAHAHAHA Oh Wow you are entertaining!! This is like the jerry springer show!!!!! So why dont you share with the readers how long your family member lived there? I notice you seem to avoid certain things. Thats because like I said they lived there for years and your up here posting all these lies because if any of it was true you wouldnt have left your family member there. PRAY thats all you can do and maybe you will be able to let go of the guilt you have for NEGLECTING your family member and rarely visiting them. Instead of being on here you need to be reading the BIBLE. Your story is old do you need some cheese to go with that whine???

    Response: You do sound very unbalanced. I think bullies like yourself get way to worked up about things that are none of your business. Most likely time for you to move on, don't want to watch you unravel any further. Talk to your doctor about your rage issues, guessing a change of meds would help. So sorry for your condition.


    11/28/2012  -  An OurParents User Writes:

    EXCUSE ME but whose the wackjob here??? You are attacking staff members as well as arbor terrace as a whole. You made the comment "rotten staff" well i happen to be a staff member and dont take kindly to you slandering me. I take excellent care of the residents in this facility and take pride in my job. I have been thanked by SEVERAL family members for providing the care I do. I treat them as if they were my own family member. So you need to be careful in what you post and take your personal issues somewhere else. I will take this further if need be because I will not sit back and let you SLANDER innocent people because you didnt get what you wanted obviously. I work hard and I am appreciated by many so you need to stop this childish nonesense this is not the place for it.


    Response: Perhaps you are one of the good staff, there are a couple. Most are disrespectful, don't properly attend to residents, blame residents for issues when staff is to blame, threaten and harrass innocent residents. Slander is only slander if untrue.

    Response: Howlong was your family member there?

    Response: Long enough to sustain multiple fractures two times in one month with several ER room visits including one week in the hospital. Why do you ask? Does that make any difference? The answer is "too long".

    Response: I know who are and your exactly who i thought you were. To all who are reading this yes it is a bunch of false statements. Nobody caused harm to anyone. This is a personal vendetta against Jay Sawyer. What is so funny is it can be counted on one hand how many times you were there to visit and I dont even get to use all my fingers on that hand. Hmmm...how come you didnt take care of your loved one at home and placed them anywhere to begin with its obvious you have plenty of time on your hands because your up on this site harrassing people slandering people and making false and untrue statements. Are you doing this because of the guilt you feel for not taking care of your family from the get go and instead placed them in a home and rarely visited? How you can sit back and comment on things is beyond me when you were never there. AT was ur family memebers family in your place and actually this resident loved it there and loved the staff!!! This resident always had a smile on their face and loved to laugh and joke and had several friends there. Dont take your guilty feelings out on arbor terrace and their staff the best thing you can do is pray about it and ask for forgivness.

    Response: Arbor Terrace Health Care Center and Jay Sawyer allow to many injuries to take place at this facility. It's important to know the depth of danger at a facility to be able to make informed decisions for thoes that we love. I suppose that I know things that you do not know about Arbor Terrace & Sawyer. I was there every day and while the staff was always nice to me, I witnessed staff tormenting and ignoring residents including my family member.

    Response: I doubt there are things you know that I dont. Nobody "allows" injuries to happen. If you worked in the medical field you would know this. Accidents happen everyday whether its at shannon hosp, cedar manor, arbor terrace, an individuals home, or in their vehicle. An accident can happen to anybody including yourself we dont live in plastic bubbles. Your family member could have an accident while in your care oh excuse me you didnt take care of your family member at home you had to have time to spend on the computer writing false statements. You must have an alarm that goes off on your phone and computer kinda like "words with friends" when someone posts something. My word is SLANDER for 50 points I got a triple letter for the "N" your turn

    Response: I make it a point never to argue with crazy.

    Response: CRAZY??? Really? Unless of course you are talking about yourself because what you are doing is just ABSOLUTELY UTTERLY "CRAZY" I am at arbor terrace daily and all this nonesense you talk about taking place there is "CRAZY" Nobody causes injuries, nobody hurts people, the staff is not rotten nor is the admin staff dangerous people. Your family member was there for several years funny you didnt post all this "CRAZY" stuff last year why is that?? You didnt post it the year before that either Hmmm...so what your saying is you let your loved one live in this facility for years knowing that it was in your terms filthy, lazy CNAS, dangerous admin staff, disrespectful staff, people who dont care etc. and you were ok with it?? Because the majority of the staff that are there have been there for awhile so explain why it was ok for your member to live there then. Thats why I know its the guilt you feel for neglecting your family member and not coming to visit often. It has nothing to do with the care or the staff at arbor terrace. Your family member loved it there and you know it. Im sure they miss it and miss the friendships that were built there.

    Response: I was writing about you when I was referring to "crazy". My family member says that "it's like being let out of a prison" and that "we feel sorry for the inmates who are still there."


    11/28/2012  -  An OurParents User Writes:

    I have screen shots of all reviews posted here. A very disturbed person is removing negative reviews and posting positive ones. Do yourself a favor and stay clear of this nursing home. All of the past posts that were removed by this site will be posted again until the site allows family members to express the dangers of "living" at Arbor terrace. Please disregard the wackjob who personally attacks family members for posting their experiences with Arbor Terrace.


    Response: I am sorry you feel this way, but it seems you have a personal vendetta against Mr. Sawyer and this company, you seem to be a very intelligent person so im sure you have called all the proper authorities and they have most likey investigates all of your allegations. But i have not seen any of your claims justifed on the FEDERAL web site* Sorry but personal issue should be taken care else where*

    Response: I dont think anyone is posting fake reviews I am there daily and the residents are very happy and well taken care of. I have spoke with Jay Sawyer several times and have found him to be very helpful and caring. Appears as though something didnt go the way you wanted it to so your posting malicious and untrue comments. How often did you visit your family member that was there and what type of injuries have happened??

    Response: Hmmmmm? Whos IP address is being recorded?? Your IP address has been traced as well....and the site administrator has been notified of the slanderous reviews you are posting!!

    Response: I totally agree it does appear to be a personal vendetta against Jay Sawyer and as you say personal issues shouldnt be handled on this website.

    Response: wackjob? disturbed person? attacking family members? seems all of the above are descriptive of the person on here that is being malicious and and slanderous

    Response: Is this your job to attack family members of residents past and present? Arbor Terrace's reputation is easy to verify. The State's sites tell the truth quite nicely. It is no accident that Arbor Terrace is one of the lowest rated nursing homes in TX. Rotten staff and filthy living conditions. The head of housekeeping was just fired due to dirty and unhealthy living conditions. You are doing on one any favors with your rantings. The public should be informed about the truth regarding Sawyer and Arbor Terrace Health Care Center.

    Response: I am sure you do have screen shots all you have to do is go to your history because you have posted them ALL!!!!! SHAME SHAME SHAME on you for what you are doing. This is what you call SLANDER because you have a personal issue with Jay Sawyer. And as far as IP addresses yours is recorded too. Please take your personal issues elsewhere!

    Response: P.S. I already contacted the site's owners and gave them my contact information. I have nothing to hide, and have many legal documents proving my alligations. I simply wish to shine a light at the dangerous conditions at Arbor Terrace. What's you goal?

    Response: There have been alot people who have been treated at this facility, all who also have access to a computer. Since there is only one person with with such irrationsl raves and speculation I can still see this as a great place. I am sure reason for employee terminations are not public record. So reasons for termination IF someone was termnated are not your concern if your family member is no longer there*

    Response: Rotten staff????? Excuse me but you need to stop dragging people into your obsession with arbor terrace. And if the housekeeping supervisor was fired theres a job for you instead of sitting home posting false slanderous comments!!!

    Response: Nothing to hide then why dont dont you admit to writing all the negative comments. My goal is to let people know this is a personal issue you have with Jay Sawyer and that AT does have caring staff and is a safe place to put their loved ones. I believe I know who you are and how sad.

    Response: Not admitting to writing all of the negative comments because I didn't, and my "issues" with Jay Donlin Sawyer OR Donlin Jay Sawyer or any one of his other aliases is purely professional.

    Response: Aliases? Jay has always been Jay. Never known him by any other name. But if he was changing up is name from Tom, Tommy or Thomas I could understand.


    11/28/2012  -  An OurParents User Writes:

    I also have a family member at arbor terrace and am very happy with the care that is provided. Everyone there is very caring and helpful. Its very obvious that the person posting negative comments is posting ALL the comments and and making it seem as if its different people. Your not fooling anybody....dont you have anything better to do like maybe a job than sitting in front of the computer pretending to be different family members???? I am at the facility regularly and find all the things you are posting to be false. I cant imagine sitting and doing what you are doing obviously your unhappy with yourself and if you think what your doing is not hello OBVIOUS guess again. I havent had any problems with the care provided and everyone there is very helpful. You went overboard with your comments and with doing so lets everyone know you are the same person making the comments. Thanks to all the staff at arbor terrace for all the hard work you do and for providing quality care to all the residents that reside there including my family member who by the way loves it there!!!


    Response: ame IP address

    Response: The rehab at arbor terrace is excellent, it's the direct care that needs a lot of inprovement!


    11/28/2012  -  An OurParents User Writes:

    My Mother was a resident here for a while. I do not remember how long. She was treated kindly and respectfully, without any incidents noted. She enjoyed the time spent there. Had excellent rehab services.


    Response: You are very obviously a very uninformed, mean, bitter, hateful person! I do not work for Arbor Terrace, but I am very, very involved in long term care and I have personally have lengthy conversations with the surveyors that visit this facility, and the surveyors have NOTHING but positive, AMAZING things to say about the care being provided at Arbor Terrace, and the AMAZING Nursing leadership that is there. I do not know you, nor...apparently would I like to. However, there is one thing to be said...If, you were so very dissatisfied with Arbor Terrace, and you feel it was so bad....Shame on you for not taking your loved one out of there! Nursing homes are NOT prisons!! If you are not happy, LEAVE! If you don't, then you are not that unhappy! Posting this kind of garbage is very ugly and makes no one look bad, but you!

    Response: Yikes! You're a health care worker, heaven help us. Arbor Terrace Health Care Center is one of the lowest rated nursing homes in TX for a reason and is constantly under investigation for problematic practices. State authorities, law enforcement, fire marshal and the distirct attorney's office. Yeah, great place.

    Response: Well, I have nothing but pity for you. I would never insult you like you just did me, I do not know you. You are obviously in need of help, and I will pray that you get it.

    Response: No need to waste time feeling insulted. You have been ranting at me, calling me names, you have attacked me personally with some very strange comments, and I truly couldn’t care less.

    Response: Same IP address


    11/27/2012  -  An OurParents User Writes:

    This site is filtering reviews by removing the negative ones and planting positive ones, I have reported this to the owners of the site. Please be warned about the dangers at Arbor Terrace. Jay Sawyer and Patsy Lane are very bad people who are unfortunately in charge of innocent and helpless residents' health and safety and they do their jobs very poorly. Please contact DADS prior to placing anyone at this facility.


    Response: I have worked at arbor terrace for several years and I believe it is a good place. We all care for the residents as if they were our family. We become family to the ones that dont have family and to the ones that have family but choose to not come see them. How often have you been to arbor terrace?

    Response: I can assure you that that person has been there only let me see i have 10 fingers and cant get past the first five shame on you for not visting your family member!


    11/27/2012  -  An OurParents User Writes:

    Hey, what happened to my review? Writing this review to let potential residents know that this facility is a house of horrors! Bad management by Jay Donlin Sawyer or Donlin Jay Sawyer puts residents in danger. The state is getting ready to close this facility down. Not a moment too soon. If you are thinking of placing a family member pass Arbor Terrace Health Care Center by and look for a better state rated nursing home. Blessings and best wishes



    11/27/2012  -  An OurParents User Writes:

    I have been a volunteer in Arbor Terrace for many years. I have watched how residents are treated. I have only seen residents treated with dignity, respect and love. Excellent activities!! Excellent food, (I have eaten many meals there). Excellent staff interaction.


    Response: I just reported this site to it's owners regarding the planted positive reviews. It is clear that this site is artificially planting positive reviews and removing unfavorable reviews. The state authorities are now at Arbor Terrace because another resident was injured. If you worked there you must have some friends that you are protecting, however this should be a place of honest review.

    Response: This was an honest review. Please do not accuse someone that you don't even know of being dishonest. I think this says alot about you as a person.

    Response: Same IP address


    11/27/2012  -  An OurParents User Writes:

    This site has removed all of the family member's reviews. How can the public make informed about where to safely place their loved ones if you remove the negative reviews? Is this site just here to pander to nursing homes? Arbour Terrace Health Care Center is a dangerous place with dangerous management especially Jay Donlin Sawyer or Donlin Jay Sawyer. This site has removed the informative reviews meant to help to protect innocent residents and substituted a positive review.I just learned that the head of housekeepin was fired by the state due to filthy conditions including cockaroaches. Please ontact the state to inquire about this facility before sentencing a loved one to "living" there.


    Response: Like I have previously posted, you are a mean person, and obviously a poor, poor mis-informed person! The state was not there today, nor yesterday, nor anytime this week! AT is not closing, why don't you call and ask the state? or, just come have a free lunch at the facility!! Get a life!

    Response: Oh, the state is there, just because YOU don't know what's going on does not mean a thing.


    11/27/2012  -  An OurParents User Writes:

    I have lived in Arbor Terrace for about 5 years. There have been no problems or concerns. My family is here on a regular basis and they are happy with the staff and leadership. The food is wonderful (I have gained 10 lbs!). The staff have always been very caring and anxious to assist. Perhaps this is because I am polite and cordial to them? I have found in my advanced years that you usually can expect to get what you give!!


    Response: What is your name? I have several friends who live there?

    Response: Hard to believe that anyone would speak positivly about Arbor Terrace with all of the injuries, filthy living conditions icluding cockaroaches, and extra poor management. Arbor Terrace Health Care Center is one of the lowest rated nursing homes in Texas. Contact DADS officials to obtain the lists of infractions, injuries and sitations.

    Response: Sorry this response was for the person who wrote "false reviews" response

    Response: What is your name? I can't believe you have any friends anywhere!!!!

    Response: I do know each and every person living at Arbor Terrace who uses a computer.

    Response: There are only a handful of residents at Arbor Terrace who use a computer, and the one in their "computer station" has no internet connection.

    Response: Looks like you need to get a hobby, or better yet....Get some religion! Cause by the looks of your hatefulness, you need some GOD in your life! I hope this opens your eyes and helps you find God! God knows you have enough hate in your heart!

    Response: Same IP address


    11/27/2012  -  An OurParents User Writes:

    My dad lived in Arbor Terrace Health Care Center for several years. He was treated kindly, by caring, compassionate people. The nurses and aides on the floor were friendly and always willing to "go the extra mile" to help him or family members. Administrative staff were always available and ready to solve problems to the best of their ability. Nursing homes are never the perfect choice for our parents, but I am glad that folks like these are availble when we need them!!!


    Response: Are you the one who has removed the family members reviews from this site? You are not helping anyone and potentially placing innocent people in harms way. If you father is at Arbor Terrace and all is well why are you writing here? Perhaps you don't have any contact with your father or he is unable to communicate, but I assure you that no one is safe at this place.

    Response: Please!! You sound like a very unhappy person!! Please don't bother replying to this, as I have no time for your negativity!!

    Response: I am not an unhappy person except when my family member was injured several times due to staff negligence. You should stop placing false reviews on this site as you are assisting in placing innocent people in harms way. I am a very polite person and have no negitive things to say about good people who do their job well. That is not the case with Arbor Terrace. Please allow family members to leave unbiased reviews to help others to make the right decisions for their loved ones.

    Response: False reviews? So if I had a good experience with this place and want to talk about, I am posting a false review? Hmmm..souunds pretty unfair to me! You have yourself a good day and try to leave people alone who are only posting their opinions!!!

    Response: Hard to believe that anyone would speak positivly about Arbor Terrace with all of the injuries, filthy living conditions icluding cockaroaches, and extra poor management. Arbor Terrace Health Care Center is one of the lowest rated nursing homes in Texas. Contact DADS officials to obtain the lists of infractions, injuries and sitations.

    Response: sitations? at least spell it right!

    Response: I know how to spell citation. Do you know how to spell typographical error AKA typo?

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.

    Response: Posted from? You guessed it, the same IP address.



    Description of Arbor Terrace Health Care Center in SAN ANGELO, TX

    Number of Beds : 144

    Residents appreciate the comfortable atmosphere of Riverside Healthcare Rehabilitation, with its friendly staff and welcoming common areas. You'll find the following senior care solutions: assisted living. Assisted living communities provide a chore-free lifestyle and the support you or your loved one needs to maintain as much independence as possible. Living in a senior community has many advantages. Research suggests that seniors who live near their peers and have a variety of social activities feel a greater sense of well-being. With assisted living, you'll enjoy senior-friendly homes and a welcoming staff. Other services you'll find include around-the-clock supervision and security, access to professional nurses, emergency call systems, help with daily living, and nutritious meals prepared by chefs. These communities typically provide housekeeping, laundry, transportation, and a calendar of social events. Reside at Riverside Healthcare Rehabilitation and enjoy a relaxing lifestyle, where residents can enjoy conversation and meet new friends. With a full range of assisted living services, and with a warm, friendly staff, seniors feel right at home. The help you'll find at assisted living communities is offered as necessary, with the goal of supplying the support services required to stay as self-reliant as possible. Find the ideal services and amenities you need to live comfortably at Riverside Healthcare Rehabilitation.

    Source: OurParents.com

    Security
    • Fire Sprinkler System

    Demographic Profile for SAN ANGELO, TX, 76901

    People

    Male Population
    47.90%
    Female Population
    52.10%
    Median Age
    35.5 Years
    Average Household Income
    $42,203

    Cost Of Living
    Compared to the National Average

    Overall
    22% Below
    Cost of Food
    8% Below
    Utilities
    7% Above
    Miscellaneous
    7% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    86 / 100
    Water Quality
    100 / 100
    Superfund Sites
    100 / 100
    Physicians per 100k
    212.5

    Annual Crime

    Violent Crimes
    4
    Property Crimes
    6