Sonterra Health Center

(866) 653-9337

18514 Sonterra Pl, SAN ANTONIO, TX


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Sonterra Health Center
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User Reviews

01/18/2017  -  An Interested Visitor Writes:

Just discharged myself and care was excellent. Came from another place where care was BAD!!! Just advised friend to look at it and they moved their mother in immediately.

  • Care
  • Cleanliness
  • Food
  • Staff

    01/14/2017  -  An Interested Visitor Writes:

    I recently had to have my mother-in law admitted for rehab. I unfortunately chose this facility due to its closeness to our home. Within two days I received a call from her in the early morning hours that she rung for help and no one arrived. She had ants in her bed. For a medical facility that lauds itself to be good. How did ants get into her bed. Some of the staff are attentive but many more are not. I received calls me numerous times that she needed to be changed or something was wrong. There were numerous times I had to visit the nurses station to have something attended to. On the last day when she was leaving it took time for someone to come and assist her to the bathroom. And sometime before they helped her . Three nurses passed by saying they would get help. Also we have found that they did not turn as they should have and are dealing with bedsores. My advice is don't use them. However, there are not many options for low income individuals. And insurances tend to go with the cheapest cost. Which is very sad for those on limited incomes. In closely, there was a woman there in a wheelchair at one of their cafe areas. I could hear the nurses talking she asked for assistance 5 times only on the 5th did anyone respond.

    11/21/2012  -  An OurParents User Writes:

    Sonterra Health Center is an average sized, for profit, nursing home with 124 beds based in San Antonio, TX. At last check, the facility had 92 residents indicating that it is 74% occupied which is about average within the state of Texas. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Sonterra Health Center, was 4 stars, which is a better rating than 89% of nursing homes in Texas. Important to note that this facility has recently improved and has gone from 2 stars to 4 stars.
    We have compared the detailed Medicare data for Sonterra Health Center with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 11/04/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    06/15/2012  -  An OurParents User Writes:

    I am very impressed with the care my mother is receiving here. The staff are unfailingly kind and genuinely concerned with my mother and she is receiving excellent physical and occupational therapy. There are many nurses and helpers and somebody is always nearby to lend a helpful hand when needed. The staff seems to do everything possible to brighten the residents' days. The only negative point I notice is the food isn't delicious, not enough spices or fresh fruits or vegetables for my tastes.

    06/03/2011  -  An OurParents User Writes:

    Wow...No nursing home physician is in the building 24/7, that's why there are people who go to school and work in nursing homes called nurses! I understand you love your mom/dad/aunt/uncle BUT if you want a personal care disrespect intended...keep them home and hire one. When a staff member sees a family member visiting, it should be a relief not an "oh god, what are they going to complain about today" as they run around like a chicken with their head cut off. You may see them sitting or talking to another staff and think they aren't doing anything or are just being lazy but in actuality they are breathing for a minute or discussing 1 of the other 90 residents in the building. If you've never been in the healthcare field then don't knock it until you try it and understand the rules and regulations that the state holds us to versus the demands and complaints the families beat against us. I've heard a family member say, too many times, "I don't care what the state regulations say this is what I want done" but man, when the state reviews come out who's all over them? Those same family members telling us how horrible we are and what poor care we give. My question is...why is your family member still a resident with us if we are so terrible? Seen it over and over and over. Not only at Sonterra but other nursing homes. I've worked on the North and Southside of SA and they are all the same. The only difference is how pretty the outside is. The majority of medical staff cares more than you know but are beat down by unrealistic, ungreatful, guilty-feeling family members who never see the nurse for her heart or the CNA that loves her job so much she gets up at 3:30am just so she can catch the VIA and make it to work by 6am. I am a nurse who has and only will work in nursing homes. Why? because during clinicals in nursing school the nurses at the hospitals were always so rude, unfriendly, cold, mad, frustrated, tired and basically couldn't wait for the day to be over. Just because you don't hear or see action taken immediately by staff exactly when you ask does not in any way mean there is none. Give nursing homes a break! We work here because we do care and don't want to see you stuck, tired, cold, mad, and frustrated trying to take care of your loved one on your own. Here's another bit of info...Medicaid pays an average of $120-130 per day for 1 resident: 24 hrs for an LVN? Avg: $480 we'll just say /10 residents, 24 hrs for CNA? Avg: $240 again /10 res., 16 hrs Medication aide? Avg: $240 Now that's already $96/day/resident used up paying educated and experienced staff to take care of your loved ones health needs for 24hrs/day 7 days/week. That's not including 3 meals plus snacks, plus medications, plus electric, water, phone, cable, lab services, x-ray services, adult briefs, shampoo, soap, conditioner, must I keep going? Just wait when there are NO nursing homes left in business since Medicaid wants to cut that $120 in HALF and see who's complaining because no one was at there every beck and call.....

    Response: I would NEVER send a loved one to your facility, due to this report you gave.
    You sound very angry and I doubt very seriously you really care about the patients.
    I am an RN looking for a facility for my loved one and you ARE NOT what I am looking for.

    10/24/2010  -  An OurParents User Writes:

    Took my family member to another place. This place you don't get to see speak to your parent's doctor with the exception of only 1 time when they get your signature giving them permission to treat. Doctor is only on call. He is not on call when your love one needs him. 3 days may pass, you do not get contact number, Doctor won't return messages.

    Response: Bet you are glad you moved your loved one ! When your loved one is sick, it's always on the weekend or after hours and so frustrating when the doctor doesn't respect families concerns !

    Response: I had a different experience. I was able to have a long consultation with my mother's physician a couple hours after requesting one. She took a long time with me and patiently explain all aspects of my mother's care and medications to me. I feel less worried knowing she is receiving such great care!

    11/12/2010  -  An OurParents User Writes:

    I agree with posting 10/24/10. Awful when you need medical care, can't get it or this new doc they got is rude and quite frankly looks like he needs medical attention himself ! I agree.. got someone there..move them !! Glad we did !

    Description of Sonterra Health Center in SAN ANTONIO, TX

    Built In 2007 , Number of Beds : 124

    Seniors can begin the next phase in their lives by moving into Sonterra Health Center, a beautiful community in San Antonio, TX. This senior residence offers excellent rehab services. Sonterra Health Center provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, rehab services are provided. For more information about assisted living at Sonterra Health Center, call today.



    Parking & Transportation
    • Transportation Provided by Facility
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Computer/Internet Access
    • Designated Family Visiting Area
    • Guest Dining
    • Housekeeping
    • Laundry Service
    • Maintenance Director
    • TV/Media Room
    Dining Options
    • Lunch
    • Breakfast
    • Dinner
    • Snack
    • Restaurant Style
    • Room Service as Needed
    • Gluten-Free
    • Low Sugar
    • Vegetarian
    • Low Sodium
    • 24 Hour Up and Awake Staff
    • 24 Hour Controlled Access
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Does Not Sleep Through the Night
    • Seeks exit or Tries to Leave
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Developmental Disabilities
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Management of an I.V.
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Severe Brain Injury
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Audiology
    • Dental Care
    • Eye Care
    • Mental Health Counseling
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Regular Assessments by Interdisciplinary Staff
    • Daily Planned Recreational and Social Activities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for SAN ANTONIO, TX, 75551


    Male Population
    Female Population
    Median Age
    40.6 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    23% Below
    Cost of Food
    10% Below
    1% Above
    3% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    89 / 100
    Water Quality
    50 / 100
    Superfund Sites
    99 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes