Angels For Elders, Inc.

(866) 653-9337

221 Twilight Trail, Wimberley, TX


Services

  • In-Home Care: Intermediate

Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Angels For Elders, Inc.
Work
221 Twilight Trail
Wimberley
TX
78676
USA
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User Reviews

04/07/2012  -  An OurParents User Writes:

I requested specific services be performed by Angels for Elders following my mother's hospitalization. These services were to assist my mother in recuperating from a hospital stay relating to her congestive heart failure. These services were not performed, nor were the in home staff of Angels for Elders properly supervised to insure such services were being rendered, thereby placing my Mother's health at risk. Unfortunately, I did not find out about the failure of services and supervision until day 5 of my engagement of Angels for Elders (both of my parents have been diagnosed with Alzheimers and were unable to adequately communicate with me what was or was not happening in their home). When I did find out, I first spoke with the owner, Karen Rust, who did nothing. I then repeatedly wrote and spoke with the supervisor, Christie Castro, about the lack of work and supervision. I did this for over 7 months, with her only response being "I'll get back with you", and then finally admitting in December that the caregivers had not done the work/services they were supposed to do. In the meantime, a check that I wrote to Angels for Elders for driving my parents to doctors' appointments was lost in the mail. I told Angels that I would write another check. I was told by Ms. Castro and the accounting person for Angels that if the first check was ever received, it would be voided and returned to me. As such, I never issued a stop payment order on the check, believing Angels for Elders to be truthful about the first check. The first check was apparently recently found, and rather than returning the check to me as promised, or even calling me to say the check had been received/located, Angels for Elders cashed it. Ater I saw the check had been cashed, I immediately called Ms. Rust for an explanation. Her response, and I quote, was: "Our service agreement, nor we verbally, offer a customer satisfaction guaranty refund, like Walmart. For example, if you provide legal services for a client who then decides it “was not worth it”, you still expect them to pay your bill. I guess it’s called contract law. " So, Ms. Rust is telling her clients that even if her caregivers do not provide the services requested or perform such services at a proper level - thereby placing the elder client at risk - she expects full payment.
Angels for Elders are not only horrible in-home care givers, with such care givers being unsupervised, the company and its owner are liars, unethical and totally unprofessional. The company's and Ms. Rust's actions were so egrecious, I have filed a complaint with the Texas Department of Aging and Disability Services. I will also file a civil lawsuit, as well as file a criminal complaint with Hays County. You would be doing your elder parent or parents a great disservice by hiring Angels for Elders.




Description of Angels For Elders, Inc. in Wimberley, TX

Number of Beds : 135

Angels For Elders, Inc., located in Wimberley, Texas provides the following services: In-Home Care: Intermediate. It accepts the following payment methods: Veteran's Benefits. Angels For Elders, Inc. has an average user review rating of 1 star. Note that there are no hospitals within a 10 miles distance. The zipcode (78676) in Texas, where Angels For Elders, Inc. is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Angels For Elders, Inc. can be found here.

Angels For Elders, Inc. is an in-home care provider. In Home care could be either medical ("skilled") or non-medical ("custodial") support services delivered at the home of the senior. "skilled" service providers who usually provide various medical care needs and "custodial" care providers who provide services for daily living such as bathing, dressing, and meal preparation but may also extend to assistance with transportation, paying bills, making appointments, and simply being there to provide companionship and emotional support. Home Care services are generally available 24 hours a day, seven days a week and are sometimes paid for directly by the client or through a variety of public and private funding sources such as Medicare and/or Medicaid. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for in home care.

In our 11th year of business, we offer non-medical in-home or in-facility services to support independence.  Serving 6 counties in Central Texas between Austin and San Antonio. Well established, locally owned and operated, TDADS licensed, and bonded.

Source: SNAPforSeniors, Inc.

Demographic Profile for Wimberley, TX, 78676

People

Male Population
49.45%
Female Population
50.55%
Median Age
44.9 Years
Average Household Income
$64,812

Cost Of Living
Compared to the National Average

Overall
6% Below
Cost of Food
10% Below
Utilities
1% Above
Miscellaneous
3% Below

Environment
Provided By EPA; Closer to 100 is better

Air Quality
97 / 100
Water Quality
86 / 100
Superfund Sites
100 / 100
Physicians per 100k
117.1

Annual Crime

Violent Crimes
2
Property Crimes
3