(866) 653-9337

12001 Iron Bridge Rd, CHESTER, VA


  • Nursing Home

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  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
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User Reviews

07/16/2014  -  An OurParents User Writes:

Not a review but after reading this my request for care of my mother will be withdrawn.
Responses to bad reviews blamed on prior employees - management not accepting responsibility for the care provided?

Also checked the official medicare website: http://www.medicare.gov/nursinghomecompare/results.html#loc=23832&lat=37.3976686&lng=-77.5963271
Health inspections, staffing and overall ratings are all below average (2 of 3 stars)

This request was based only on location to make it easier to drop in unannounced. After having spent approximately 3 minutes of my time researching online has opened my eyes.
I've no previous experience with facilities of this type but know my mother deserves better than this. Taxpayers fund this facility through Medicare which in my opinion should not be allowed to operate until these ratings can be improved

06/16/2014  -  An OurParents User Writes:

The main problem I had with my stay at Tyler's this round was getting a shower.. I've stayed there three times and loved it.. Then most of the good helpers left and got replaced with some lazy ones. ( still some good ones) then only certain days for showers.. If I feel dirty then I need a shower. They didn't wash me only stood by to make sure I didn't fall so to me , what was the big deal.. And to beat all, half the rooms were empty...And lord knows ... Don't need ice water late at night... Well I've said enough.. Just won't be returning there.. Don't mind giving my name...Mary Bottoms

  • Activities
  • Cleanliness

    06/10/2014  -  An OurParents User Writes:

    Thank you all for the great way you care for out Mother for almost a year, Pauline Dean .You all were great.

  • Activities
  • Amenities
  • Care
  • Cleanliness

    10/03/2013  -  An OurParents User Writes:

    what a great place mom is happy here because of the staff. thanks you all for careing for our mom Helen Johnson

  • Staff
  • Management

    07/17/2013  -  An OurParents User Writes:

    Staff are friendly and helpful. Moms rehab is going great and everyone seems to be on the same page. Definitely would return if the need arises.

    05/14/2013  -  An OurParents User Writes:

    I would like to say thank you to the staff of Tyler's Retreat for the excellent care you provided my mother during her stay in your facility. I will always remember the professionalism and loving care your staff provided her. You guys made her life a lot better during her final days and I am truly grateful. May God continue to bless you.

    05/11/2013  -  An OurParents User Writes:

    Thanks to Tyler's Retreat for the care you provided for my monther over the past year. She was happy there due to your efforts. A special thanks goes out to the thoughtful genius who allowed her to smlke the "fake" cigarettes!

    03/01/2013  -  An OurParents User Writes:

    I am writing this in behalf of my Aunt. This is her second time here and once again the staff feels the need to treat her like crap. I just would like to know if this was there parent or family member would they allow some treating them this way. I THINK NOT!!!!!!!!!!
    She has been at your facility for over a week or more and to this day has not had a shower. Just has someone wipe her off. REALLY!!! If you are looking for a place for care for a family member this is NOT the place. They need to be shut down........

    Response: my sister is there,no med until three days being there.no drs.

    03/01/2013  -  An OurParents User Writes:

    IF THIS ISN'T ABUSE, TELL ME WHAT IT IS................

    01/09/2013  -  An OurParents User Writes:

    Adequate accomodations, decent staff.

    12/18/2012  -  An OurParents User Writes:

    My mom came to Tyler's Retreat from another nursing home and we couldn't be happier with the care she has received. We had to take my mom to Southside Regional Hospital from the other facility because they let her become so severely dehydrated that she almost died. My mom had a stroke this past summer and is completely disabled. If you think Tyler's Retreat is not a fit place to put your loved one, go take a look at some of the other nursing homes. You will be surprised! At the other nursing home, my mom never got a bath. At Tyler's Retreat, she has never once been dirty and her hair is clean. No facility is perfect. They all have their problems with shortage of staff and other things, but Tyler's Retreat is a lot better than most of the surrounding facilities. If you expect one-on-one care, you're not going to get it in a nursing home. To anyone looking for a nursing home for you or your loved one, I would recommend this facility. It is clean and most of the staff do care about the residents .

    Response: Staff that are only employed because they are related to administrative staff should stop creating fake positive reviews

    Response: To the responder: Actually, I can identify the family that wrote this based on the information given. You need to get over losing your job and move on.

    Response: You just made the previous responders point with your childish response. The attitude you treat visitors and family members with in person as we enter the facility shows through on your responses here. If you put half as much time into doing your job and making family members feel welcome as you do in patrolling a website attacking who you believe to be previous employees you wouldn't have to constantly argue it on this site because the facts would speak for themselves. If you treat employees past or current the way you do on this site why would anyone think its a happy place for their loved one? I for one have had a pleasant experience with my mother during her time at Tyler's but its getting harder to convince my neighbors and friends that it isn't what is being portrayed on this site. Take pride in your job and in Tyler's and make the changes in the facility that are needed instead of ignoring that there are real legitimate problems there just like any other facility. Make your facility the place you claim it is.

    12/15/2012  -  An OurParents User Writes:

    This is one of the most poorly run facilities I've encountered in my life. My loved one received despicable nursing care, never receiving medications in a timely manner, I had to request having my family member up by a certain time or they were left in bed until lunch time or the therapists came to get them up. The therapy department cares deeply about the residents but constantly seem to be battling with uncaring nurses and aides for assistance. While caring for the residents the therapists can be heard criticizing each other and the facility. Nurses are always complaining about not having supplies and being understaffed because of the budget. The nurse manager on the rehab hall doesn't know what's going on with the patients much less who the patients even are. The doctor is never available for consultation and if I was lucky I could talk to the physicians assistant on the days she was there. The management needs to take a hard look at themselves and start turning this place around before it gets shut down which in my family's opinion it should be. Take your family elsewhere you won't regret it.

    11/21/2012  -  An OurParents User Writes:

    TYLER'S RETREAT AT IRON BRIDGE is an average sized, for profit, nursing home with 90 beds based in Chester, VA. At last check, the facility had 86 residents indicating that it is 96% occupied which is about average within the state of Virginia. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Tyler's Retreat At Iron Bridge, was 1 star, which is a lower rating than 82% of nursing homes in Virginia. Important to note that this facility has recently detriorated and has gone from 4 stars to 1 stars.
    We have compared the detailed Medicare data for Tyler's Retreat At Iron Bridge with other senior care providers in Virginia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 01/20/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    10/18/2012  -  An OurParents User Writes:

    Word cannot express the gratitude that we have for the great care Tyler's nurses and aides give our Grandma and to all of the residents! We appreciate you guys so much! All of you are Earthly angels!

    10/14/2012  -  An OurParents User Writes:

    you dont know the half of whats tyler retreat is doing just ask around if you dont know ha ha

    Response: It's very easy to write some vague comment about nothing with a negative connotation. Why not take a big step and put your name out there with some actual information, since you claim to be in the know. If this site worked, it would be family members giving reviews, not former employees (who did not leave on their own accord) trying to slam the company and bring up things they know nothing about. This website needs a moderator.

    Response: how do you express yourself by saying that a disgruntled employee is typing in negative comments about your facility. Why would a disgruntled employee have negative comments about your facility? There are really family memebers who are putting these reviews out about your facility. Stop believing your facility is up to standards and can use alot of help revising alot of your departments management.

    Response: Not exactly...seeing how it says "employee" in the description.

    Response: I don't know. I don't know who to ask. So, I'm asking YOU. I see mixed reviews about this place. Please share your experience. TY

    10/11/2012  -  An OurParents User Writes:

    This website is a good example of adults acting out as if they were children with no supervision or consequences. You should be ashamed of yourselves.

    Response: Around Summer of 2012 I visited this establishment to get an application for a CNA job. Dressed nicely I was so excited! I approached the desk where I listened to the girl finish her ever so personal phone call (it was in no way work appropriate or related) Then I introduced myself and asked for an application... She made no I contact, slapped the application in front of me, and mumbled something. She was obviously upset I interrupted her phone call. Needless to say I did not bother applying! They lost one hell of a good employee and it looks like they could have used a few good ones!!!

    10/08/2012  -  An OurParents User Writes:

    As an employee,
    I would like to address different situations I see while working for Tyler Retreat.The D.O.N Shawanda Watson hires her friends and family as employees, and most of her employess are from The Laurels of University Park where she previously worked. Shawanda and Lu Knarr (administrator) are so unprofessional. Lu has her daughter working for the facility office and she has no experience. She was supposedly hired as an assistant social worker, but she comes to work and does nothing to contribute to help the facility. This facility is always running out of supplies that residents need to live confortably. The nurses are not fully equipped with the proper tools they need to care for the patients. In conclusion, this facility is not a place I would want my family to live. I would never work for Tyler Retreat again. My actual rating for this facility is ZERO.

    Response: Finally. Thank you for some names and some specifics. Reading these reviews tells me that no, I would not want my parent to stay here. Seems that this used to be a nice place..now, not so much. TY for your candor..and of course, for naming names which I can now use to follow up. Much appreciated.

    10/10/2012  -  An OurParents User Writes:

    I hope that any family member that is seeking nursing care for a loved one, can figure out by reading these reviews, that most of the bad comments are obviously disgruntled employees that have been terminated, etc. Please come meet everyone yourself and tour the building to form your own opinion . I had a loved one at Tylers Retreat and it was nothing but positive!!!

    09/24/2012  -  An OurParents User Writes:

    Word cannot express the gratitude that we have for the great care Tyler's nurses and aides give our Grandma and to all of the residents! We appreciate you guys so much! All of you are Earthly angels!

    09/10/2012  -  An OurParents User Writes:

    My mother was a resident at Tyler's Retreat in Chester, Virginia from November 2010 until May 2012 when she passed away. We want you to know that Tyler's was more than outstanding to her and to her family. She adapted very quickly and was showered with love from her first day to her last day. The staff was concerned and caring in every way. They kept the family informed of every change and event. Mother loved every nurse and aide. They treated her with the utmost dignity and respect. She was always clean and dressed. She was a fall risk and everything was done to keep her safe. When she did fall, I was called. They took her with them when she was awake so they could watch over her. Tyler's Retreat is to be commended for the care they give their residents. From the clean rooms and building to the food they serve. They are the best. Also the entertainment is great. To see the wheelchairs lined up to play games, listen to music or hear a story is heartwarming. Penny who does the entertainment and aides the residents is very special. She knows how to get the residents to enjoy each day. The office staff is well informed and very helpful. They put us at ease and explained everything. The nursing staff is very confident and kept us infom of any medical changes or mishaps (as I said before my mother was a fall risk). The aides were excellent. They treated mother as she were their own. She loved them and I believe they loved her as well. They saw to her every need. As you can tell by this letter we are very happy with the care mother recieved and the help we all received. Tyler's Retreat is a very special home and the staff is exceptional.

    09/05/2012  -  An OurParents User Writes:

    My grandmother came to Tyler's Retreat after her hip replacement surgery. Her stay was exactly as we expected it to be and she had no complaints, of course, she's not as needy as some people. Some aides were better than others, but that's the nature of the beast (low wage job). I am appalled by some of the bad reviews. I have to wonder if these people have ever been to a nursing home before or know what kind of care to expect. Nursing homes are not 5 star hotels and they don't provide one-on-one care. If you're expecting that, I recommend that you not take your family member to ANY nursing home. Either hire someone to stay with them at all times or stay home and do it yourself. To reasonable people, I would recommend Tyler's Retreat, it is a nice, newer building with decent staff. Do yourself a favor and tour as many facilities as you can, educate yourself, don't just listen to every rant on the internet.

    07/23/2012  -  An OurParents User Writes:

    Best place to live

    06/07/2012  -  An OurParents User Writes:

    This is the cleaniest place u will find and staff is very kind

    Response: Let me start by saying I am so very sorry for your loss. I also want to thank you for your post. I have been looking into short term rehab facilities for my mom. She just had a hip replacement. After reading all the negative reviews, I have deceided to stay FAR away from this place! I went with Sheltering Arms!!

    04/09/2012  -  An OurParents User Writes:

    How can this facility allow unhealthy working conditions,unexcused injuries to patients and still remain open. The health department may want to check into unhealthy sleeping conditions,lack of proper medical attention,terrible cna's,I have to give a star rating MINUS 10

    04/04/2012  -  An OurParents User Writes:

    My mom spent the last year of her life there. She past on March 30th. There are few special nurses and ages that treat your family member with respect and dignity.
    The food is terrible and no matter how many care meetings you go to and complain about it they never change anything. Over all if I could have put my mother somewhere else I probably would have done it.

    Response: you always have the choice to take your loved one elsewhere which is how my mother ended up at tylers where we have had a wonderful experience.

    03/01/2012  -  An OurParents User Writes:

    This place has the worst office staff I have ever seen, If I could rate lower than a one I would rate zero

    12/14/2011  -  An OurParents User Writes:

    extremely inefficient - many staff members apathetic

    11/05/2011  -  An OurParents User Writes:

    My brother just passed away and for the last few weeks while he stayed at Tylers Retreat he suffered miserably. He had end stage lung cancer that required constant medication we waited time after time for his scheduled medication to come and many times it never even came. We begged the nurses to come we reminded them before his medication was due. We watched as they serviced many other patients that were not in distress as my brother cried out and moaned so loudly you could hear it ring through the halls "Help me, help me". As a family we were forced to hire full time nurses to come in. They bathed our brother, shaved him, even had to change his bed linens and cared for him in such a loving way.No one from the staff at Tylers came and checked on him. There were exceptions,in the staff Pierre, Tilda, Martina, and Pam. I would never recommend Tylers Retreat to any family. We paid so much money to Tylers and received despicable care.

    09/08/2011  -  An OurParents User Writes:

    PLEASE, if you are considering placing your loved one in Tyers Retreat, make sure you are able to be there often and different times of the day/night to check on them. I have personally had alot of problems there. Its a newer, clean place with most of the staff being friendly but the care and welfare of your family member is not there. I will not go in to detail now, but I do have proof. All, Iam saying is, PLEASE, PLEASE, dont take anything for granite. If your family member tells you something is not right, please check it out. Go in when you are least expected. I think the staff needs more training and leadership.

    Response: Maybe you mean "for granted", instead of granite, which is a type of counter top. Yes, I think I'll take the advise of someone that doesn't know the difference between granite and granted. Hardly a typo.

    Response: Seriously, you are choosing this site and this subject matter to be a grammar nazi?! Who cares about this persons confusion with 'granted' and 'granite'? I understood what they meant, and I'm sure others do as well. (and I am POSITIVE YOU UNDERSTOOD) People are here to help them decide about care for their loved ones, not to get a school paper edited. Grow up and grow a conscience.

    Response: Ps. It's 'who' not that... 'someone that doesn't'..THE MORE YOU KNOW :)

    08/22/2011  -  An OurParents User Writes:

    During my tour at Tyler's Retreat the facility was nice and clean. The staff were nice and they all smiled. I decided to place my love one at Tyler's Retreat and have been nothing but pleased with the care that has provided. This website should not be used to downgrade ones charcter but to be used to assist families in placing their loveones in a nice place. There are a number of nursing homes that I have toured and Tyler's is one of the best so far. So I would like to say thank you to all of the staff at Tyler's Retreat at Iron Bridge. Keep up the good work.

    Response: REALLY!! yOU MUST NOT LOVE YOUR PARENTS. This place is by far the worst of any I have visited

    Response: To the April responder, you must not have visited many.

    12/27/2010  -  An OurParents User Writes:

    My Mother was at Tyler's Retreat for about 6 weeks for back therapy and rehabilitation. The medical staff was pleasant but very short staffed. I was there every night to visit and put my Mother to bed. Lights were always on for some one waiting for a CNA to come help them. The REhab staff was good, some better than others. My main concern was that my Moher had difficulty getting her pain meds and the administrative staff was non-responsive to requests.

    10/22/2010  -  An OurParents User Writes:

    My mother received excellent care while at Tyler's Retreat. The doctor, nursing staff and aides were very caring and attentive. We ate with our mother on several occasions and the food was very good. We also enjoyed the activities with all the residents and their family members. All of the employees went out of their way to meet our needs. My family had a very positive experience.

    Response: Can you say ADMINISTRATOR?? Naturally you would give this review, you run the place. It is what it is.

    10/24/2010  -  An OurParents User Writes:

    I have worked at several nursing homes and assisted living facilities...this facility by far has the highest turnover of employees of any that I have worked at. The management here needs to STOP HIRING FRIENDS & FAMILY MEMBERS. Whether it's theirs or the employees....that's all that is in the nursing dept....friends and family and most of them are quarrelsome and cover each others mistakes....including the DON & ADON. Shawanda needs to go back to school and get her bachelors degree or even take a management course cause clearly she is incapable of successfully leading anyone in this facility would I recommend this facility to anyone....NO. The only good thing about tylers is that this place pays decent but they have no standards They try to say it's because it's a new facility and corporate has them on a budget so they can only order supplies at a certain time or corporate says they are overstaffed but really it's Shawanda and her friends.

    Response: It is now April 2012 and nothing has changed, most of the employees are either related or are friends with someone else that works there. the diversity of staff is almost non- existent. The care is not good. I dont know how they get away with it.

    Response: It is now April 2012 and nothing has changed, most of the employees are either related or are friends with someone else that works there. the diversity of staff is almost non- existent. The care is not good. I dont know how they get away with it.

    Response: If nothing has changed in over a year, why are you still there?

    10/24/2010  -  An OurParents User Writes:

    I am currently looking at nursing homes for my mother, and this is one that I have toured a few times, just to get a feel of the place because u can never tell after one visit......frist thing I always noticed is the building is very clean, the housekeeping staff seems to be on top of things. The admissions director was very nice and answered all of my questions and I was pleased from what I saw from the nurses on site,.....I have not made my final choice but tylers is very high on my list.

    Response: well, I would give you some advice..make another choice...non-caring people..

    10/26/2010  -  An OurParents User Writes:

    I have been around nursing homes for most of my adult life with my parents being in them for years now. I have seen alot of junk go on in all of them. However Tylers is slightly different. First lets start as soon as walk through the door. The Male receptionist they have, thats right i said MALE RECEPTIONIST, is so very polite. I thought it was weird to have a male at first but he was genuine is trying to help us. He showed us the facility and spoke with great confidence that this was a wonderful place. He really sold me on it. The facility was very clean, except the dinning room, but it was after lunch in their defense. I was fairly pleased with the idea of "Choice". I mean who doesn't like variety. I was not super please with the staff. I saw a lot of people sitting around the nurses area. When i asked the young man why he stated that they were fall risks. So someone thougt that through. Justing watching the numbers i am sure. The courtyard was not al that impressive but i have seen worse. The "GYM" was nice. it was very busy at the time and people were working hard at rehabing. As we can around front we saw all the offices. There was one person in particular that stood out was the admissions lady. She was so nice took time to answer all my questions. Overall i was pleased. I did not admit my parents to Tylers becuase it was a little far from my house. But if i lived anywhere closer. I would have been there that day.

    10/27/2010  -  An OurParents User Writes:

    If that was your child would you be pleased with having them sit around the Principal desk because they have ADHD? I don't think so I would want my child to be participating in some type of activity it's called redirection and apparently this facility does not know how to redirect with activities. Makes you wonder what else they don't do. Since those residents are fall risks does that mean that they get the pleasure of sitting around the desk all day except for meals? Sounds like laziness and poor management.

    Response: Sounds like someone on the outside with a fairy tail mind wrote this: This is just one of the small problems that family members and visitors contribute to the thought upon decisions made by qualified staff. It is true that when a resident is placed in a facility, it becomes their home, however, overall it is a selected home for a number of residents, that require different measures of care. It is time to keep it real about health care. What should be and the reality of what really is in these type of facilities surely is a number of different matters. Therefore it is important for visitors and family to remember that if it has become difficult or impossible for your love one to function at home,one should be more considerate of all residents on a whole in a facility, when observing what may very well be a necessity of safety for a group of residents. As far as comments, or judgements directed directly at staff; it sounds unfounded and misleading. There are many facilities that have residents that should have one on one care due to decline in the mental and physical abilities. I hate to be the bearer of bad news, but the rehabilitation centers or nursing homes are not setup to offer this type of service. They are facilities that provide care and necessities to residents as best suited for a group of people on a whole. They do not begin to have the adequate staff for one on one or individual ideas. Now this may sound harsh, however it is true. If one individual can not be cared for in their home by love ones or health care staff, in a lot of cases, then consider what real type of care 15 or 20 residents can receive from one or two on an assigned floor per eight hour shift. Things surely are not always as they seem. So take the time to look behind the smiles and frowns of each siuation. Just keeping it real in order to promote positive change. You can only help fix or repair a problem if you realize or pinpoint the the area that requires repair.

    10/23/2010  -  An OurParents User Writes:

    At first glance I was pleased with Tyler's. It was clean, didn't smell like a nursing home and it was a newer facility. It felt like a good enough compromise for my grandmother....Low and below she arrives and everything seemed okay but her personality started to disappear. At first we were thinking it's because of the change from her other facility and she was just transitioning but then she started to loose weight....We finally took her for a visit to see her friends at the previous facility and she was a so full of life at that moment. The DON at this facility was passing by and saw us and came to give nana a hug and while chatting nana stated that she is really not happy can she come back the DON told her to talk with her family about it but she'll always be welcomed back. We left and went to dinner so we asked why aren't you happy at Tyler's her response was "all that glitters is not gold" those people don't care about the residents and the ones who do work twice as hard to compensate for the others. The DON has a smile on whenever family members are around but talks and act like she's in the ghetto. She reminds me of a wolf in sheep clothing. There is hardly any activities worth leaving your room for so most of my day i'm in my room unless I go to the patio/garden to catch some sun. I feel like i'm dying here. For our own selfish reasons (close to home) we decided to keep her at Tyler's she passed 10 days later. To show how right nana was about this place no one from this facility showed up at her funeral but from the other facility two aides and the DON showed up. Take your family somewhere where the employees care about the residents don't just go in for a tour and sign paper work or let the hospital recommend a facility. Do your research just as if you were buying or renting a home check out the area go there at different times of the day. I would not recommend tylers.

    Response: Yes, I remember this all of the staff were walking on pins and needles when she was there..She was a lovely lady and we all loved her..wish her well and the family also..

    Response: to the person that responded to this post did you miss the part where they said that the lady DIED.

    10/21/2010  -  An OurParents User Writes:

    My mother was at Tyler's Retreat following open heart surgery. She received excellent care and the staff were very attentive and caring. The facility is new and attractive and the food is overall excellent. My family ate with my mother on many occassions. I am glad that my mother was able to recover fully there before returning home.

    Response: naturally you would give such an excellent review about this nursing home because you are the administrator...face it, it is what it is

    10/20/2010  -  An OurParents User Writes:

    I myself have not been here yet, but I'm looking for anyone that might know about the house that was tore down in order to build this nursing home over top of it. The house was beat down and had bible pages ripped out and plastered ALL OVER the walls in a certain room, also with a cross painted on the wall with a heart in the middle and a dagger going through it. It was a very uncomfortable area, purses, backpacks, and clothes laid around the ground and upstairs was 1 chair facing a window and 1 mattress. This is not a joke but we encountered more than 1 paranormal happening here and since they tore it down I'm curious as to how this nursing room is and if anything unusual has happened. if ANYONE knows anything about the old house they tore down or knows of any weird things happening in the nursing home PLEASE EMAIL ME "[email protected]"

    Response: I have spent over an hour reading reviews and replies to reviews on this site. I must say..BEST REVIEW YET! KUDOS! Do keep us abreast on any paranormal activities.. They might just bring in some new residents.. I know my parents love a good haunting and would enjoy, nay, thrive in a house that was built over a torn down demons den. TY!

    10/17/2010  -  An OurParents User Writes:

    I was at this facility today and met Courtney the supervisor. He was so kind to us and knew a lot about the facility and the residents. He directed us to the front office so we could receive more information about the facility. Thanks for being so kind to us!

    Response: Yes thank you for some good people in that facility..He is a wonderful person..He need to pass some of his kindness around to some of those nasty non-caring LPN's

    10/17/2010  -  An Family Member of Current/Past Resident Writes:

    I encountered a male nurse there on two different occasions. Once as my grandmother's nurse and the second time as the nursing supervisor. Both times, he was very polite to me and my family. He knew exactly what was going on with my grandmother and described her traits down to the smile she gives us when she is happy. Although we have been skeptical about our grandmother's care at times, we all felt comfortable with him being there today to assist us with whatever we needed. He is a new nurse who usually works night shift according to my other family members. He never once appeared to not have a hold on things whenever we asked him a question and even stepped in to help her aide without being asked. We commended him several times for just asking how we were and if we needed anything. He maintained a smile on his face throughout the conversation. Overall, he is a very good nurse and a very good fit for a nursing supervisor. Well done management team!

    10/16/2010  -  An OurParents User Writes:

    This place is horrible. They are always under staffed and are consistently short on supplies. My grandmother did not get her showers as scheduled and when we spoke with the DON she checked the aides books she stated that our grandmother was refusing her showers. We know that they were lying because my grandmother is in her right mind and was only there for rehab because of her hip and she took a shower every morning at 10am whenever she was home. The management team needs to go the administrator acts like she's only their to collect a paycheck. The administrative staff dress attire is really really casual friday dress. When I first saw the DON I thought she worked in the kitchen, the administrator dresses like a bag lady, the mds coordinator dresses like she's going to the beach the social worker dresses like she's still on a college campus but she is really sweet. The only professionally dressed person is the admission rep but I guess that's because she brings in the $$$$. Take your family member somewhere else because they are very dishonest at this facility.

    Response: Tyler's Retreat is the best place around! I recomend it for anyone who needs care! And the majority of the workers are very nice.

    Response: The workers there dress fine. Looks don't matter, it's the thought that counts! I highly recommend Tyler's Retreat.

    Response: As I read through the comments I can tell you which ones are by staff and which ones are by family members of the residents. I know this because I came to this site to see if anyone was having or seeing the problems which I am encountering with my loved one. I think maybe we family members need to start having some meetings in the activities room as it gets used very little, ie church(sunday afternoon) and as dining room for (special needs patients). I will be watching to see how much response is generated to this post.

    10/15/2010  -  An OurParents User Writes:

    Clean, quiet and comfortable facility. Food is good. Lovely dining experience. Caring and knowledgeable staff. Lovely spaceous rooms. Would recommend to anyone needing care for a loved one.

    Response: This was generated by staff... Roast beef was so tough that I could not saw through it with the knive

    10/11/2010  -  An Family Member of Current/Past Resident Writes:

    Tyler's has a hand full (1 hand Lissandra, Janice, Doris, Kamelia, Ashley) of good employees. Most are rude and obnoxious including the DON (yes that's how she introduces herself) and her assistant has no brain. I went to the assistant once about my dad and instead of asserting herself with her friends (the aides) she told me she'll tell the DON and she will have someone correct the problem (problem all you have to do is take out a pack of pull-ups and replace them with a pack of attends). I visited 3 days later on the evening shift and he still had on pull-ups I asked his aide about the change and she said she wasn't informed of any but if that's what I would like then she'll switch his underwear...now that's what I call customer service....now for those of you who are questioning the change my dad had early onset dementia and was beginning to urinate more frequently but he would forget to go to the restroom and his genitals and legs area was starting to turn red and it just kept getting more and more irritated. Also once dad was up for the day his underwear was not changed because he was considered to be continent because of the pull-ups but they forgot the dementia part. The administrator looks like she's scared of the DON and she acts really timid but I understand her thinking most of the nursing staff (from cna to the nurses) is friends with the DON and are not professional in there demeanor there is one aide on 7-3 that her entire family works there and she talks very harshly to the residents and her co-workers but laughs and play with the DON & ADON.The place is clean but you can tell it's only because it's a new building. The toilets clog up and overflow constantly, always short on supplies (diapers, wipes, gloves, linen) and staff especially on the weekends and bring your own snacks cause all they offer in between meals if they offer anything are cookies....Hardly any activities but I think there is an activities director. Bottom line the place needs to be revamped from administrator to housekeeping. Take your loved one somewhere else that's what I did.

    09/12/2010  -  An OurParents User Writes:

    This is a clean environment..but the nurses (LPN) have terrible attitude and the Director of Nursing dresses as if shes going to a night club.. You have all the Aide on the floor and dinnig area eating and talking all loud.And one Aide think she runs the place.Its very rude and annoying..You have some Aides calling out almost everyday making it hard for the ones that does show up for work...My experience there with my mom was terrible..will never go back and never refer anyone else to go there...SHOULD JUST CLOSE THE DOORS ON THE PLACE..

    08/30/2010  -  An OurParents User Writes:

    This place was a nightmare for my mother and my family. They neglected my mother and the doctors @ this location are less than zero! My mother was dying of congestive heart failure and her doctor saw the signs and still didn't do a thing! Speaking to the directors there is like pulling teeth. My mother had true signs of neglect and the hospital recognized this! Please don't take your mother or father here. I would stand outside w/ a sign if I could!

    08/23/2010  -  An OurParents User Writes:

    shop around . good food, helpful office and therapy staff.clean and odor free,often short on supplies. convenient and safe.


    Number of Beds : 90

    Tyler's Retreat At Iron Bridge, located in Chester, Virginia provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Tyler's Retreat At Iron Bridge has received 2 stars from Medicare and an average user review rating of 3 stars. Tyler's Retreat At Iron Bridge has an unrated hospital, Hiram W Davis Medical Center, located nearby, which scored a out of 100 in its most recent Medicare review. The Tyler's Retreat At Iron Bridge's nearest hospital is 7 miles away. The zipcode (23831) in Virginia, where Tyler's Retreat At Iron Bridge is located, has an average safety rating based on recent crime statistics. A more detailed description of the types of care for Tyler's Retreat At Iron Bridge can be found here.

    TYLER'S RETREAT AT IRON BRIDGE is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Source: SNAPforSeniors, Inc.

    Demographic Profile for CHESTER, VA, 23831


    Male Population
    Female Population
    Median Age
    37 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    4% Above
    Cost of Food
    2% Below
    1% Below
    2% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    58.8 / 100
    Water Quality
    70 / 100
    Superfund Sites
    38 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes