Colonial Heights Health Care Center

(866) 653-9337

831 E Ellerslie Ave, COLONIAL HEIGHTS, VA


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Colonial Heights Health Care Center
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User Reviews

02/22/2013  -  An OurParents User Writes:

This is a clean, fairly high priced facility in a nice area. It offers rehabilitation, skilled nursing care and a nursing home. My mother was here for 5 years on a private pay basis. If your loved one can't speak for themselves or if a family member isn't there daily, there is more chance that they will be neglected. In general, the staff is caring, however, the communication among nursing staff, and between nursing and rehabilitation is just terrible. I experienced many bad things for my parents in several assisted living facilities and nursing homes, and this one certainly isn't the worst, so I do recommend it, but be diligent, and drop in to visit often. It is clean, and the staff is friendly and tries to do a good job. One terrible problem is communication and accepting responsibility. No one was ever responsible for anything, and some problems continue to occur even after being addressed. I came in early one morning and my mother was laying in a soaking wet bed, completely soaked with urine because there was miscommunication about who should have checked on her during the night. My mother used a PICC line during part of her stay here, and it was pulled out inadvertently several times by untrained staff who hadn't been trained to be careful about it or even informed that she had it. When pulling the PICC line out happened time after time, no one was ever responsible and no one knew who had pulled it out or what had happened. I also witnessed a CNA remove an IV line in order to dress my mom, drop it on the floor, and then reinsert it. I wish I had had a surveillance camera in Mom's room. My mother needed to be fed, and given her liquids by spoon because of swallowing problems. She repeatedly became dehydrated because some members of the staff didn't take the time needed to slowly give her liquids or weren't able to understand or remember instructions around working with patients with swallowing problems. They would open the drinks on her lunch tray but not actually take the time to give them to her, and then report that she had drank them. Until I insisted and followed up, they didn't check her weight frequently enough. She lost 20 lbs (down to 80 lbs body weight) before the nursing staff realized that there was a problem. The facility doesn't pay the staff well and has considerable turnover. There were many caring long-term staff members there, who loved my mother, and they saved here life more than once, and for that, I am forever grateful. But there were also some people who were not so caring or who just didn't understand that they were doing harm. Once, while sitting with my mother behind a pulled curtain, I heard a CNA berate my mother's roommate until she cried because she hadn't made it to the bathroom in time. She rudely interrupted the poor women three times when the woman tried to explain what had happened. This elderly, confused woman needed assistance to go to the bathroom and would ring for assistance and often wait 45 minutes for someone to respond. When I came from behind the curtain and the CNA realized that I had overheard everything, she quickly wheeled the woman out of the room. I did report that incident, and the CNA was counseled, but of course, denied what had happened and said she was just having a bad day. I also watched an untrained CNA come in and mix up all my Dad's food into an unappetizing pile and shove large spoonfuls into his mouth when the instructions from the rehabilitation group was for him to feed himself in small bites because of swallowing problems. There was almost no communication between the rehabilitation section and the daily nursing care staff. I watched an RN stand 6 inches from a large sign on my Mom's bulletin board that cautioned that my mother should be given liquids by spoon only, yet proceed to pour a large cup of liquid medicine in her mouth. Mom couldn't swallow it, and most of it just leaked out onto the front of her shirt. I had just cautioned that same nurse about the swallowing problem the day before. In that case, I was not only upset that my mother was in danger of aspiration from the liquid but also that she wasn't getting her needed medication because it had fallen down the front of her shirt rather than going into her body. I insisted in that case that the RN give her the medication again, using a spoon, to make sure that she got it, but I don't doubt that once I wasn't standing there, the meds weren't always appropriately administered. If the nursing staff did things like that while I was standing there, I can't imagine what they did or didn't do when no one was watching. I don't think it happened often, but I was concerned that my mother didn't always get her appropriate meds because some on the nursing staff didn't take the time to give them to her appropriately. Many nurses were very caring and patient and took lots of time to explain to my mother what they were giving her and took the time to ensure she had swallowed everything. One nurse even took the time to call me to let me know that Mom wouldn't take her meds, and when I suggested a strategy, he tried again and was successful. However, I occasionally found her meds in her trash can or on the floor. The nursing staff didn't always let me know when Mom wasn't getting here meds. One less than nice RN called the doctor and cancelled my mother's daily vitamin because she said that my mother wouldn't take it. I could give my mother the vitamin with no problem, so I think the nurse wasn't being patient enough. When I later anxiously asked that same RN for help when my mother had a sudden blood pressure drop and passed out in her chair, the nurse "disappeared" while looking for a blood pressure checking machine, and never returned. In desperation, after waiting over 5 minutes for help, I had to get the unit manager's attention, and she appropriately laid my mother down, raised her legs above her head, and called 911. I do suggest visiting and checking on your relative at various times of the day and evening. The facility administrator here was unfriendly, and unhelpful. However, Unit Managers, billing staff, office staff, nursing administrators, most CNA's and RN's, social workers, and cafeteria staff were friendly, helpful and tried to do their best. The rehabilitation staff is outstanding, particularly the speech therapists. The facility has daily activities available for the residents and often offers music activities. Overall, I recommend this facility, but be aware that the level of care is not always consistent.

Response: How can you recommend this facility after your experience there?

11/21/2012  -  An OurParents User Writes:

Colonial Heights Health Care Center is a large, for profit, nursing home with 196 beds based in Colonial Heights, VA. At last check, the facility had 169 residents indicating that it is 86% occupied which is about average within the state of Virginia. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Colonial Heights Health Care Center, was 1 star, which is a lower rating than 82% of nursing homes in Virginia. Important to note that this facility has recently detriorated and has gone from 4 stars to 1 stars.
We have compared the detailed Medicare data for Colonial Heights Health Care Center with other senior care providers in Virginia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 07/21/2011.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

10/31/2012  -  An OurParents User Writes:

My mother has been a resident here several times. Most of the time she was taken care of very well. As with every facility you will have some bad apples that should be fired. As a family memember sometimes you dont speak up because we are afraid of the reprocussion directed toward our love ones. I heard a CNA say she did'nt know which one (resident) she wanted to slap first. I didnt know what to do after I heard the statement and was in shock that she even said it. You have to have it in your heart to do this thankless job and if not find another job.

12/24/2011  -  An OurParents User Writes:

My grandmother was repeatedly ignored by nursing staff at this facility. She ended up back at the hospital near death. This place should be shut down and all of the nurses and aides here should lose their licenses.

Description of Colonial Heights Health Care Center in COLONIAL HEIGHTS, VA

Number of Beds : 196

Offering rehab and respite services, Colonial Heights Health Care gives you a variety of services and amenities in a friendly, supportive atmosphere. Colonial Heights Health Care helps seniors find the worry-free lifestyle they want. In this community, seniors have complete rehab and respite services as well as a friendly, supportive community. Call today and discover how Colonial Heights Health Care is the perfect fit for seniors requiring rehab and respite services.


  • Fire Sprinkler System

Demographic Profile for COLONIAL HEIGHTS, VA, 23834


Male Population
Female Population
Median Age
38.4 Years
Average Household Income

Cost Of Living
Compared to the National Average

6% Below
Cost of Food
3% Below
1% Below
1% Below

Provided By EPA; Closer to 100 is better

Air Quality
82 / 100
Water Quality
60 / 100
Superfund Sites
96 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes