Goodwin House Bailey's Crossroads

(866) 965-2891

3440 S. Jefferson Street, Falls Church, VA

Goodwin House Bailey's Crossroads
Work
3440 S. Jefferson Street
Falls Church
VA
00000
USA
Work (866) 965-2891
Address book Address
3440 S. Jefferson Street
Falls Church, VA
Telephone Phone Number
(866) 965-2891
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User Reviews Add Review...

11/21/2012 An OurParents User Writes: Goodwin House Bailey's Crossroads is an average sized, not for profit, nursing home with 73 beds based in Falls Church, VA. At last check, the facility had 67 residents indicating that it is 92% occupied which is about average within the state of Virginia. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Goodwin House Bailey's Crossroads, was 5 stars. Only 16% of nursing homes have 5 stars in Virginia.
We have compared the detailed Medicare data for Goodwin House Bailey's Crossroads with other senior care providers in Virginia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/22/2011.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

5

Response: After reading the 2010 review, I am happy to see there have been improvements in two years.

05/02/2011 An Family Member of Current/Past Resident Writes: Our experience was entirely positive. My very weakened, 89-year-old mother-in-law came from the cardiac care unit at Fairfax Hospital for rehabilitation after a bout of pneumonia and a heart problem. We feel blessed that there was a bed available in the nursing care unit at Goodwin House Bailey's Crossroads. All of the staff we interacted with were professional, attentive, responsive, and almost universely cheerful. She felt as though the staff really cared about her well-being and we think they did. Her quality of care was outstanding and her rehabiliative program was successful. We really could not have hoped for a better experience.

5

Response: After reading the 2010 review, I am happy to see there have been improvements in two years.

05/27/2010 An OurParents User Writes: When my mother became very ill, she moved from her “independent-living apartment” at Goodwin House Bailey’s Crossroads to the nursing-care floor (in the same building). After a time, which included hospital stays for operations, we attempted to hire nurses aides and an LPN from two different, reputable agencies to stay with my mother at night. GHBC seemed to do everything possible, short of barricading the entrance, to prevent the hiring of these outside aides. At first, rationalizations were offered for not hiring an aide: e.g. an aide would give my mother too much help and she would not learn to be independent. This made little sense, as, for instance, GH aides would wash my mother’s face and brush her hair when she could and wanted to do these things for herself.

When we did finally make attempts to hire an aide from an outside agency, despite being repeatedly discouraged from doing so, Goodwin House set up ridiculous hurdles for these agencies. Unfortunately for my mother, the nursing facility was ultimately successful in keeping aides from outside agencies out. Both external nursing agencies told me that they had never had so much trouble in dealing with a nursing home and that they had the strong impression that they were deliberately being kept out. One very highly-recommended agency told me that they had never encountered such extreme roadblocks. Goodwin House did inform us that we could their hire their aides from their facility---for over double the going-rate for aides--$38 per hour versus $16 - $18 per hour for aides from the agencies. Various rationalizations were given for this one-hundred plus percent difference in hourly rates.

When I went myself to check on my mother at night, I was harassed by some of the staff. I witnessed neglect and ill-treatment of my parent. Several times, while I was still in the hallway---before I had even entered my mother’s room, I heard her crying out for help--help that she indeed needed and if not give to her in a timely way, could have serious adverse effects on her health. One night, when I went to check on my mother, an aide came in the room and yelled at me to get out. She turned on the brightest lights in the room, yelled at me some more, then went over to my seriously-ill mother’s bed where my mother was soundly sleeping, and announced (yelled) her presence, startling my mother awake. Before my mother had a chance to fully wake up and get her bearings, the aide engaged in a standard procedure that would normally cause minimal discomfort at most. However, the aide was so rough that my mother, who is quite stoic, repeatedly cried out in pain. There was no justifiable reason for this rough treatment and causing my mother such pain. After this incident, staff members actually accused me of waking my mother up at night---claiming that was why she slept too much during the day. (Needless to say, they offered no explanation as to why she slept just as much during the day when I didn’t check on her at night.)

The daytime behavior of some of the staff/administration was equally abysmal. including blocking access to my mother with blatant untruths and giving her poor care. For example, a nurse doing an assessment/checkup on my mother (who was ill and disoriented upon her return from a hospital stay for an operation) in my mother’s large, sparsely furnished single room, refused to let me in the room, despite the fact that my mother wanted me there, because, the nurse repeatedly claimed, “there wasn’t enough room.” After I questioned her about this, she changed her line to “out of respect for my mother’s privacy”--an equally nonsensical claim on a number of levels. When I was finally allowed in, the nurse then left the room---leaving the call button on the floor, the phone and water glass well out of my mother’s ability to reach, and the bed sheet pulled around my mother’s legs so tightly that she couldn’t move them---this after the doctors and nurses at the hospital had given clear instructions that it was vital for my mother, because of her serious medical conditions, to be moving her legs. And, of course, my mother was clearly upset. Within a few hours of this incident, this particular nurse, along with another nurse from the facility, made a bizarre complaint about me: they claimed that I had supposedly “slammed a door” and “hit a wall.” On top of all of that, the director of nursing then threatened to bar me from visiting my mother.

(These false accusations and this threat were not made to directly to me. Instead, they were made to my already very-worried elderly father. This manipulative behavior by the staff was the last thing he needed to be dealing with: the added stress was clearly not good for his health.)

In my mother’s room, the call button was often on the floor or placed in a location where my mother clearly could not reach it. The staff also claimed that my mother was at fault for not using the call button when she needed help. It also became apparent that even when she had managed to use the call button, she was not always attended to, particularly at night.

The phone in my mother’s room often didn’t work; the television often didn’t work. More seriously, there was at least one very cold night where the heat didn’t work and there were no spare blankets: my seriously-ill mother became very chilled for several hours. No attempt was made to notify my father, several floors above in their apartment, who could have brought down extra blankets.

Some of the patronizing and insulting behavior of some of the staff could be comical: When I brought my mother a cake for her birthday from a very nice French bakery, I was given unasked-for advice by my mother’s nurse about where I could get a better cake at another bakery.

Other incidents include several nights when my mother was extremely agitated, disoriented, and upset (after returning from another hospital stay that included another operation). It seemed that her intense anxiety and agitation could be caused or worsened by a breathing medication that she was being given at night that is well-known for this particular side effect. The nurse was resentful and sarcastic when I asked her several times over a couple of days to notify my mother’s doctor about my mother’s intense, and for her, unusual agitation and disorientation and to ask the doctor whether it could be due to the medication and if something could be done to help her. The nurse showed no sympathy or concern regarding these intense anxiety attacks. The attacks were painful to watch and the overt disdain and nastiness of the nurse made it much more difficult for me to help my mother.

My mother has a serious lung condition. There was construction going on directly outside the window in her room. On numerous occasions, I came into her room to find the window open, letting the dust from the construction directly into her room. I brought her a HEPA air filter but it was often turned off. When she was moved to another room, we weren’t allowed to turn the HEPA filter on until I got the permission of her outside doctor.

Being polite and respectful to the staff got me nowhere.

I did try talking to the ombudsman (ombudsperson?) about these problems but her response was to tell me about how much worse her parent’s nursing home had been. While this was very sad, her response was neither helpful nor appropriate.

As my mother has gotten better (despite the place--she is someone with an enormously strong will to live) the staff’s behavior has largely improved---as she is able to recognize, remember, and relate to others what the staff is doing. However, some staff members still manage, in their own apparently passive/aggressive way, to harass her by repeatedly asking her why I don't visit her more often. I have had a nurse ask me, directly in front of my mother, why I don’t visit her more often, like I “used to.”

As described above, some staff and administrators appear to play worried family members against each other. They will be attentive and pollyannaishly “charming” when one family member is present (particularly if it is the family member with authority over care) and then behave badly when a different family member is present. There also appears to be a very clear preference for family members who are less observant and don’t ask questions.

The difference in quality of behavior of the staff at the hospitals my mother has stayed at (much, much better) and that of a substantial portion of the staff that I’ve encountered at this nursing facility is enormous.

GHBC appears to expend an enormous amount of money and effort toward creating a good public image. They can be ludicrously pretentious about their supposedly “high” standards, which often seem to have more to do with being unduly rigid and controlling rather than having real standards. They can make a show of concern and interest in regard to concerns and complaints, but as one independent-living resident told me, “they don’t really care.” They seem more interested in appearances rather than genuinely concerned for the quality of life of the nursing residents.

I think one way to protect one’s family member(s) from this type of abusive and egregiously manipulative behavior in a nursing care facility would be to find out, before the family member moves in, if staff and administrators would be willing to take polygraph tests in regard to their behaviors and actions when problems arise.

1

Response: I was considering using the services of this facility but after reading this review there is no way.

Response: Thank you for such an articulate and detailed account. We will no longer consider this place an option.

Response: Thank you for your article, I will not be making a horrible mistake to bring my father into a place like this one.

Response: I don't think I will consider this place.


Description of Goodwin House Bailey's Crossroads in Falls Church, VA

Number of Beds : 73

Goodwin House Bailey's Crossroads, located in Falls Church, Virginia provides the following services: Assisted Living, Continued Care Community, and Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Goodwin House Bailey's Crossroads has received 5 stars from Medicare and an average user review rating of 4 stars. Goodwin House Bailey's Crossroads has a very good hospital, Inova Alexandria Hospital, located nearby, which scored a 88 out of 100 in its most recent Medicare review. The Goodwin House Bailey's Crossroads's nearest hospital is 2 miles away. The zipcode (00000) in Virginia, where Goodwin House Bailey's Crossroads is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Goodwin House Bailey's Crossroads can be found here.

Goodwin House Bailey's Crossroads is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

Also, Goodwin House Bailey's Crossroads is an assisted living facility. Assisted living facilities are an apartment-style habitat designed to focus on providing assistance with daily living activities. They provide a higher level of service for the elderly which can include preparing meals, housekeeping, medication assistance, laundry, and also do regular check-in's on the residents. Basically, they are designed to bridge the gap between independent living and nursing home facilities. When thinking about how to pay for care, assisted living facilities are generally less expensive than nursing homes, if assisted living is a viable option for your loved one.

Goodwin House Bailey's Crossroads is a CCRC; therefore our residents currently living in our community have priority access to the higher levels of care.  We recuently do no have Assisted Living or Nursing Care Beds available.  It is best to call 703-578-7261 to ask about availability.

Source: SNAPforSeniors, Inc.

Amenities

Community Services

  • Housekeeping
  • Laundry Service
  • Security

  • Fire Sprinkler System
  • Personal Assistance

  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
  • Special Health Conditions

  • Colostomy or Urostomy
  • For more information about Goodwin House Bailey's Crossroads call (866) 965-2891 to speak with a local Care Advisor


    Demographic Profile for Falls Church, VA,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    People
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Race
    Breakdown of ethnicities in Falls Church VA
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

    Nearby Hospitals

    Inova Alexandria Hospital

    4320 Seminary Rd
    Alexandria VA 22304
    Distance: 2 miles
    Tel: 703-504-3000
    Average Rating: 88%

    Virginia Hospital Center Arlington

    1701 North George Mason Drive
    Arlington VA 22205
    Distance: 3 miles
    Tel: 703-558-5000
    Average Rating: 87%

    Georgetown University Hospital

    3800 Reservoir Rd
    Washington DC 20007
    Distance: 5 miles
    Tel: 202-784-3000
    Average Rating: 88%

    George Washington Univ Hospital

    900 23 Rd St Nw
    Washington DC 20037
    Distance: 5 miles
    Tel: 202-716-4605
    Average Rating: 96%
    Nearby Drug Stores

    Virginia Cvs Pharmacy, L.L.C.

    1462 N Beauregard St
    Distance: 1.1 miles
    (703) 671-5600

    Main Street Pharmacy, Llc

    4800 Fillmore Ave
    Distance: 1.1 miles
    (703) 824-1352

    Allied Pharmaceutical Services

    5000 Fairbanks Ave
    Distance: 1.1 miles
    (703) 797-3901
    Nearby Churches

    Crossroads Baptist Church

    5811 Hoffmans Ln, #Bailey39s
    Baileys Crossroads, VA
    Distance: 0.8 miles

    Iglesia Pentecostal Bephel

    3530 Moncure Ave
    Baileys Crossroads, VA
    Distance: 0.8 miles

    Fillmore Avenue Church of God

    5200 Fillmore Ave
    Alexandria, VA
    Distance: 0.8 miles
    Nearby Parks

    Spring Lane Park

    Bailey's Crossroads, VA
    Distance: 0.4 miles

    Long Branch Nature Center

    625 S Carlin Springs Rd
    Arlington, VA
    Distance: 0.7 miles

    Glencarlyn Dog Park

    S Abingdon St
    Arlington, VA
    Distance: 0.7 miles
    Services

  • Assisted Living
  • Continued Care Community
  • Nursing Home
  • Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No