Goodwin House Bailey's Crossroads

(866) 653-9337

3440 S. Jefferson Street, Falls Church, VA


  • Assisted Living
  • Continued Care Community
  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Goodwin House Bailey's Crossroads
3440 S. Jefferson Street
Falls Church
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User Reviews

02/22/2016  -  An OurParents User Writes:

It’s very different going in as a temporary patient for recovery and being a permanent and/or helpless resident confined to the nursing care facility for the rest of her/her life. The former is likely to get much better care. As a friend once told me about these types of continuing care retirement communities, “The more you need the care, the worse the care gets.” This is true of what I’ve seen of Goodwin House Bailey’s Crossroads.

11/21/2012  -  An OurParents User Writes:

Goodwin House Bailey's Crossroads is an average sized, not for profit, nursing home with 73 beds based in Falls Church, VA. At last check, the facility had 67 residents indicating that it is 92% occupied which is about average within the state of Virginia. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Goodwin House Bailey's Crossroads, was 5 stars. Only 16% of nursing homes have 5 stars in Virginia.
We have compared the detailed Medicare data for Goodwin House Bailey's Crossroads with other senior care providers in Virginia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/22/2011.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

Response: After reading the 2010 review, I am happy to see there have been improvements in two years.

05/02/2011  -  An OurParents User Writes:

Our experience was entirely positive. My very weakened, 89-year-old mother-in-law came from the cardiac care unit at Fairfax Hospital for rehabilitation after a bout of pneumonia and a heart problem. We feel blessed that there was a bed available in the nursing care unit at Goodwin House Bailey's Crossroads. All of the staff we interacted with were professional, attentive, responsive, and almost universely cheerful. She felt as though the staff really cared about her well-being and we think they did. Her quality of care was outstanding and her rehabiliative program was successful. We really could not have hoped for a better experience.

Response: After reading the 2010 review, I am happy to see there have been improvements in two years.

Response: It’s very different going in as a temporary patient for recovery and being a permanent and often helpless resident confined to the nursing care facility for the rest of her/her life. The former is likely to get much better care. As a friend once told me about these types of continuing care retirement communities, “The more you need the care, the worse the care gets.” This is true of what I’ve seen of Goodwin House Bailey’s Crossroads.

Response: I agree with the second reviewer that there's big difference how someone from outside GH is treated by GH's nursing staff than a long-time resident from GH's independent living apartment. GH may be non-profit in name, but money-making and good public image are always the ultimate objective.

05/27/2010  -  An OurParents User Writes:

When my mother became very ill, she moved from her “independent-living apartment” at Goodwin House Bailey’s Crossroads to the nursing-care floor (in the same building). After a time, which included hospital stays for operations, we attempted to hire nurses aides and an LPN from two different, reputable agencies to stay with my mother at night. GHBC seemed to do everything possible, short of barricading the entrance, to prevent the hiring of these outside aides. At first, rationalizations were offered for not hiring an aide: e.g. an aide would give my mother too much help and she would not learn to be independent. This made little sense, as, for instance, GH aides would wash my mother’s face and brush her hair when she could and wanted to do these things for herself.

When we did finally make attempts to hire an aide from an outside agency, despite being repeatedly discouraged from doing so, Goodwin House set up ridiculous hurdles for these agencies. Unfortunately for my mother, the nursing facility was ultimately successful in keeping aides from outside agencies out. Both external nursing agencies told me that they had never had so much trouble in dealing with a nursing home and that they had the strong impression that they were deliberately being kept out. One very highly-recommended agency told me that they had never encountered such extreme roadblocks. Goodwin House did inform us that we could their hire their aides from their facility---for over double the going-rate for aides--$38 per hour versus $16 - $18 per hour for aides from the agencies. Various rationalizations were given for this one-hundred plus percent difference in hourly rates.

When I went myself to check on my mother at night, I was harassed by some of the staff. I witnessed neglect and ill-treatment of my parent. Several times, while I was still in the hallway---before I had even entered my mother’s room, I heard her crying out for help--help that she indeed needed and if not give to her in a timely way, could have serious adverse effects on her health. One night, when I went to check on my mother, an aide came in the room and yelled at me to get out. She turned on the brightest lights in the room, yelled at me some more, then went over to my seriously-ill mother’s bed where my mother was soundly sleeping, and announced (yelled) her presence, startling my mother awake. Before my mother had a chance to fully wake up and get her bearings, the aide engaged in a standard procedure that would normally cause minimal discomfort at most. However, the aide was so rough that my mother, who is quite stoic, repeatedly cried out in pain. There was no justifiable reason for this rough treatment and causing my mother such pain. After this incident, staff members actually accused me of waking my mother up at night---claiming that was why she slept too much during the day. (Needless to say, they offered no explanation as to why she slept just as much during the day when I didn’t check on her at night.)

The daytime behavior of some of the staff/administration was equally abysmal. including blocking access to my mother with blatant untruths and giving her poor care. For example, a nurse doing an assessment/checkup on my mother (who was ill and disoriented upon her return from a hospital stay for an operation) in my mother’s large, sparsely furnished single room, refused to let me in the room, despite the fact that my mother wanted me there, because, the nurse repeatedly claimed, “there wasn’t enough room.” After I questioned her about this, she changed her line to “out of respect for my mother’s privacy”--an equally nonsensical claim on a number of levels. When I was finally allowed in, the nurse then left the room---leaving the call button on the floor, the phone and water glass well out of my mother’s ability to reach, and the bed sheet pulled around my mother’s legs so tightly that she couldn’t move them---this after the doctors and nurses at the hospital had given clear instructions that it was vital for my mother, because of her serious medical conditions, to be moving her legs. And, of course, my mother was clearly upset. Within a few hours of this incident, this particular nurse, along with another nurse from the facility, made a bizarre complaint about me: they claimed that I had supposedly “slammed a door” and “hit a wall.” On top of all of that, the director of nursing then threatened to bar me from visiting my mother.

(These false accusations and this threat were not made to directly to me. Instead, they were made to my already very-worried elderly father. This manipulative behavior by the staff was the last thing he needed to be dealing with: the added stress was clearly not good for his health.)

In my mother’s room, the call button was often on the floor or placed in a location where my mother clearly could not reach it. The staff also claimed that my mother was at fault for not using the call button when she needed help. It also became apparent that even when she had managed to use the call button, she was not always attended to, particularly at night.

The phone in my mother’s room often didn’t work; the television often didn’t work. More seriously, there was at least one very cold night where the heat didn’t work and there were no spare blankets: my seriously-ill mother became very chilled for several hours. No attempt was made to notify my father, several floors above in their apartment, who could have brought down extra blankets.

Some of the patronizing and insulting behavior of some of the staff could be comical: When I brought my mother a cake for her birthday from a very nice French bakery, I was given unasked-for advice by my mother’s nurse about where I could get a better cake at another bakery.

Other incidents include several nights when my mother was extremely agitated, disoriented, and upset (after returning from another hospital stay that included another operation). It seemed that her intense anxiety and agitation could be caused or worsened by a breathing medication that she was being given at night that is well-known for this particular side effect. The nurse was resentful and sarcastic when I asked her several times over a couple of days to notify my mother’s doctor about my mother’s intense, and for her, unusual agitation and disorientation and to ask the doctor whether it could be due to the medication and if something could be done to help her. The nurse showed no sympathy or concern regarding these intense anxiety attacks. The attacks were painful to watch and the overt disdain and nastiness of the nurse made it much more difficult for me to help my mother.

My mother has a serious lung condition. There was construction going on directly outside the window in her room. On numerous occasions, I came into her room to find the window open, letting the dust from the construction directly into her room. I brought her a HEPA air filter but it was often turned off. When she was moved to another room, we weren’t allowed to turn the HEPA filter on until I got the permission of her outside doctor.

Being polite and respectful to the staff got me nowhere.

I did try talking to the ombudsman (ombudsperson?) about these problems but her response was to tell me about how much worse her parent’s nursing home had been. While this was very sad, her response was neither helpful nor appropriate.

As my mother has gotten better (despite the place--she is someone with an enormously strong will to live) the staff’s behavior has largely improved---as she is able to recognize, remember, and relate to others what the staff is doing. However, some staff members still manage, in their own apparently passive/aggressive way, to harass her by repeatedly asking her why I don't visit her more often. I have had a nurse ask me, directly in front of my mother, why I don’t visit her more often, like I “used to.”

As described above, some staff and administrators appear to play worried family members against each other. They will be attentive and pollyannaishly “charming” when one family member is present (particularly if it is the family member with authority over care) and then behave badly when a different family member is present. There also appears to be a very clear preference for family members who are less observant and don’t ask questions.

The difference in quality of behavior of the staff at the hospitals my mother has stayed at (much, much better) and that of a substantial portion of the staff that I’ve encountered at this nursing facility is enormous.

GHBC appears to expend an enormous amount of money and effort toward creating a good public image. They can be ludicrously pretentious about their supposedly “high” standards, which often seem to have more to do with being unduly rigid and controlling rather than having real standards. They can make a show of concern and interest in regard to concerns and complaints, but as one independent-living resident told me, “they don’t really care.” They seem more interested in appearances rather than genuinely concerned for the quality of life of the nursing residents.

I think one way to protect one’s family member(s) from this type of abusive and egregiously manipulative behavior in a nursing care facility would be to find out, before the family member moves in, if staff and administrators would be willing to take polygraph tests in regard to their behaviors and actions when problems arise.

Response: I was considering using the services of this facility but after reading this review there is no way.

Response: Thank you for such an articulate and detailed account. We will no longer consider this place an option.

Response: Thank you for your article, I will not be making a horrible mistake to bring my father into a place like this one.

Response: I don't think I will consider this place.

Response: What a horrible place

Response: Just down right evil. Could it be that the abuse is intentional so to save tons of entrance fees? No wonder the contract disclosure form looks so vague, restrictive, and even secretive. Don't sign it if you don't understand it. I was going to apply for GH, but won't now. Tks for speaking out.

Description of Goodwin House Bailey's Crossroads in Falls Church, VA

Number of Beds : 73

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Community Services
  • Housekeeping
  • Laundry Service
  • Fire Sprinkler System
Personal Assistance
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Special Health Conditions
  • Colostomy or Urostomy

Demographic Profile for Falls Church, VA, 22041


Male Population
Female Population
Median Age
38.3 Years
Average Household Income

Cost Of Living
Compared to the National Average

14% Above
Cost of Food
3% Below
4% Below
1% Below

Provided By EPA; Closer to 100 is better

Air Quality
5.7 / 100
Water Quality
40 / 100
Superfund Sites
99 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes