The Laurels of Willow Creek

(866) 653-9337

11611 Robious Rd, MIDLOTHIAN, VA


  • Nursing Home
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
The Laurels of Willow Creek
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User Reviews

04/18/2016  -  An OurParents User Writes:

I would never recommend Willow Creek to anyone. When my brother was there I was there almost every day so I saw a lot of what was going on as well as the care for my brother. My complaints are too numerous to list here but the one I will mention is when the upper side rail was left down on his bed and he was keeping himself in the bed with the good arm because the other arm unable to use because of a stroke.. I have no idea how long he had been in that position and after reporting it to the nurses station, they did not seem to care. Did not even go to the room to check on him. Yes we moved him from there to Beaufont. The healthcare side is awful, in my experience and he was there for two weeks.

01/12/2014  -  An OurParents User Writes:

This place is horrible.
My mother was there 1 week before I had her moved to a better facility.
I have seen patients who were dirty or went to bathroom on themselves
it took them over an hour to change them or clean the patient. I have also seen patients in pain and it took the nurse over 20 minutes to bring pain meds.
DO NOT send your loved ones here.

and it took the nurse over 20 minutes to bring medication.

10/26/2013  -  An OurParents User Writes:

If you want your family member dead send them here! I put a star there to get it to accept my comment but it won't remove. Actually this place is NEGATIVE stars. Not only did my Mother receive terrible care (a patient following a nurse handing out meds!) but she DIED in their LACK of care. I am NOT ALONE! Every time I warn people about this place I hear of a horror story about their family member going to this horrible place in average condition for rehab & coming out permanently damaged or DEAD! INCLUDING a police officer whose Parents were there before it was too late to save one of them. PLEASE be warned. NOTHING good comes from this place & they DON'T CARE!! I told them about the patient giving out meds & they said she had done it before!! They also spent the entire time she was alive switching her good expensive clothes with cheap k-mart type & I did her laundry. I demanded to go to the laundry are to find her belongings & there they were her whole wardrobe I had brought in, clean & ready for SOMEONE to take. Not that it mattered I no longer had my best friend, my Mother was in body bag from sepsis! They owed me $$ the never re-payed & put me through pure hell..

  • Location

    06/01/2013  -  An OurParents User Writes:

    I have read some of the reviews and it is not like that. Some of the CNA's get smart with you and so does some of the nurses. You turn the light on when you need help and it takes them an hour sometimes for them to get their. The food here is the same each week but on a different day and it is not all good. I just had an issue today with a CNA. I really like Beaufont better than this place. I would rather go their than here. I was put on an IV and they left it on all night without flushing it. I had to unscrew the Iv with my teeth. When they come into your room to take care of your roommate most of them just walk out without asking the other if they need something. I have to do most things on my own.

    01/06/2013  -  An OurParents User Writes:

    I have a family member in this facility. Overall it is a very clean and nice place - but- you have to watch your loved one closely when they are *first* admitted. The staff has to get to know your family member and your loved one's needs and you need to be sure to advocate (speak out) for your family member at the beginning to make sure all needs are met. Do not be afraid to voice any problems that you have - they are receptive to getting problems resolved - no attitudes so far. Also attend the care plan mtgs - those are very important and you have representatives from all areas in the same room to voice your concerns to. The main thing is to watch your family member closely when they move in - we had some big issues with my cousin when he moved in but they have been resolved but they got resolved after getting in contact with the head staff. I have seen horrible nursing homes and this one is not like that. They make mistakes but the intent appears to be is to get it right and to care of the patient's needs. Also the food is good. I've seen the garbage served as food in other nursing homes and it is not like that. No place is perfect but if you advocate for your family member to make sure they get what they need and visit them (so you know what is going on) this place is a good facility.

    11/21/2012  -  An OurParents User Writes:

    The Laurels of Willow Creek is an average sized, for profit, nursing home with 120 beds based in Midlothian, VA. At last check, the facility had 111 residents indicating that it is 93% occupied which is about average within the state of Virginia. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for The Laurels Of Willow Creek, was 1 star, which is a lower rating than 82% of nursing homes in Virginia. Important to note that this facility has recently detriorated and has gone from 2 stars to 1 stars.
    We have compared the detailed Medicare data for The Laurels Of Willow Creek with other senior care providers in Virginia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 01/06/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    09/21/2011  -  An OurParents User Writes:

    This is a small facility. Everything seems clean and the employees are nice. My grandmother is suffering from dementia and she seems to be taken care of. I have been in the room when my grandmother raised her voice a little loud and two employees came running in to make sure she was ok. So far I am happy with their service.

    Description of The Laurels of Willow Creek in MIDLOTHIAN, VA

    Number of Beds : 120

    Offering skilled nursing and rehab services, Laurels of Willow Creek gives you a variety of services and amenities in a friendly, supportive atmosphere. Laurels of Willow Creek helps seniors find the worry-free lifestyle they want. In this community, seniors have complete skilled nursing and rehab services as well as a friendly, supportive community. Call today and discover how Laurels of Willow Creek is the perfect fit for seniors requiring skilled nursing and rehab services.


    • Fire Sprinkler System

    Demographic Profile for MIDLOTHIAN, VA, 23113


    Male Population
    Female Population
    Median Age
    42 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    44% Above
    Cost of Food
    2% Below
    1% Below
    2% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    58.8 / 100
    Water Quality
    70 / 100
    Superfund Sites
    41 / 100
    Physicians per 100k

    Annual Crime

    Violent Crime
    Property Crimes