Autumn Care of Portsmouth

(866) 653-9337

3610 Winchester Dr, Portsmouth, VA


Services

  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Autumn Care of Portsmouth
Work
3610 Winchester Dr
Portsmouth
VA
23701
USA
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User Reviews

06/10/2014  -  An OurParents User Writes:

According to the staff, there have been several muggings outside of this facility where family members/employees have been held up at gunpoint and robbed. They have done nothing to ensure the safety of the resident's residing inside. Anyone can walk in off the street and do whatever they want and there is nothing to stop them. Residents remain soiled for extended periods of time and the smell is horrible. I did my family member's laundry myself and the clothes I would take home would be soaked with excrement. I approached management about this issue several times however, they did not seem to care stating that the staff had many people to care for and the resident's were cared for to the best of their ability. If this is your best, then I would hate to see your worst. Many other resident's were just left in bed, I can count at least 10 people I had never seen out of bed. I have since moved my family member to another facility. If you love your family member do not send them here!

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    Response: As Administrator of this facility, I felt the need to correct some things mentioned in this post. Sometimes when stories get passed along they become sensationalized and I would hate for family members of current residents to needlessly fear for their loved one’s safety. On two separate occasions on the public sidewalk outside of our facility a visitor’s purse was snatched. Neither of these incidents involved a firearm. We have security lighting and cameras surrounding our building and were able to capture one of the incidents on tape. We supplied this footage to the local authorities. We also requested additional police patrol during the time frames surrounding these events. We were informed by the police that they had a suspect in custody and there have been no incidents since then. While the facility is open to visitors throughout the day, all entrances to the facility are locked after 8:00 PM in the evening. In more than five years I have worked in the facility we have never had an incident where a resident was attacked or harmed.
    The other issues are more difficult to address without specifics however it is not our policy to leave residents in soiled clothing for extended periods of time. We do have a handful of residents whose medical condition does not allow them to be out of bed for great lengths of time but our residents are up and dressed on a daily basis if medically able to do so.
    I am sorry to hear that your experience with our facility did not meet your expectations and that we cannot count you among the many satisfied residents and family members who we have served over the years. I can say with confidence that we have many dedicated caregivers who work very hard and who share our desire to provide the best care to the residents who are entrusted to us. I am always available to hear the concerns of any current or former family member or resident and would use the feedback constructively to continue to improve the quality of life for our residents.


    11/21/2012  -  An OurParents User Writes:

    Autumn Care of Portsmouth is an average sized, for profit, nursing home with 108 beds based in Portsmouth, VA. At last check, the facility had 97 residents indicating that it is 90% occupied which is about average within the state of Virginia. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Autumn Care Of Portsmouth, was 1 star, which is a lower rating than 82% of nursing homes in Virginia. Important to note that this facility has recently detriorated and has gone from 2 stars to 1 stars.
    We have compared the detailed Medicare data for Autumn Care Of Portsmouth with other senior care providers in Virginia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 10/07/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    05/30/2012  -  An OurParents User Writes:

    Most of the staff are caring loving individuals. However, a few who are in charge are severely lacking in compassion and respect even for family members of the residents. Those who do a wonderful job surely could use more help like them. Get rid of those who are rude. I'm sure there are Nurses who would do a better job for the residents. Working there is not easy and it takes a special person.



    06/01/2010  -  An OurParents User Writes:

    This facility is severly understaffed, they argue with the patients, they only change the patients wet/soiled garments 1 time a day as I have witnessed several times and we are there everyday with my mother in law. There is no cooperation with the staff, everything is an arguement or a hassle.




    Description of Autumn Care of Portsmouth in Portsmouth, VA

    Built In 1965 , Number of Beds : 108

    In-home care, provided by Autumn Care of Portsmouth, allows elders stay in the private home in which they have lived for years. A team of care professionals brings non-medical assistance to your loved ones in the place they feel most comfortable, from bathing and feeding assistance to light housekeeping and meal prep. In-home care is ready when you or a loved one needs it. Skilled professionals come to your home. This choice is perfect for those who prefer to stay in their homes but who need some help with the daily activities of living. Available 24 hours a day, seven days a week, services are paid by the client or by a variety of public and private sources, such as Medicare and/or Medicaid. Home care delivers a variety of medical and non-medical support services. There are two types of home care providers. The first is a skilled service provider, usually licensed nurses and therapists, who can meet various medical concerns or rehabilitation needs. The second, more common, type of in-home care is supplied by an aide who can provide companionship and emotional support as well as assist with daily activities, including grooming, meal prep, and transportation. For seniors who prefer to stay in their own homes where it's familiar, in-home care allows them to stay indepedent. When you need in-home senior care for a loved one, Autumn Care of Portsmouth provides a full-range of services by a compassionate, skilled staff. In-home care is accessible when you or a loved one needs it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who prefer to stay in their homes but who need some help with the daily activities of living. Available 24 hours a day, seven days a week, services are paid by the client or by a variety of public and private sources, such as Medicare and/or Medicaid. At Autumn Care of Portsmouth, find the ideal services and amenities you need to live comfortably.

    Source: OurParents.com

    Amenities

    Parking & Transportation
    • Access to Public Transportation Nearby
    • Transportation Provided by Facility
    • Resident Parking
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Clubhouse/Meeting Rooms
    • Computer/Internet Access
    • Designated Family Visiting Area
    • Fitness Trainer
    • Guest Dining
    • Housekeeping
    • Laundry Room(s)
    • Laundry Service
    • Library
    • Maintenance Director
    • Sauna/Whirlpool
    • TV/Media Room
    Dining Options
    • Lunch
    • Breakfast
    • Dinner
    • Snack
    • Restaurant Style
    • Buffet Style
    • Ethnic Meals
    • Gluten-Free
    • Kosher Meals
    • Low Sugar
    • Vegetarian
    • Low Sodium
    Security
    • 24 Hour Up and Awake Staff
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Hits, Kicks, or Acts Physically Aggressive
    • Yells, Curses, or Acts Verbally Aggressive
    • Does Not Sleep Through the Night
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Bariatric Care
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Developmental Disabilities
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Incontinence
    • Management of an I.V.
    • Management of a Feeding Tube
    • Memory Loss
    • Monitored Intake of Food and Liquids
    • Multiple Sclerosis
    • Osteoporosis
    • Parkinson’s Disease
    • Stroke
    • Tendency To Fall
    • Severe Brain Injury
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Wound Treament
    • Audiology
    • Dental Care
    • Eye Care
    • Massage Therapy
    • Mental Health Counseling
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    • Support Groups for Patients
    • Support Groups for Families or Caregivers
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for Portsmouth, VA, 23701

    People

    Male Population
    47.95%
    Female Population
    52.05%
    Median Age
    38.5 Years
    Average Household Income
    $48,260

    Cost Of Living
    Compared to the National Average

    Overall
    9% Below
    Cost of Food
    2% Below
    Utilities
    3% Below
    Miscellaneous
    3% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    50 / 100
    Water Quality
    40 / 100
    Superfund Sites
    20 / 100
    Physicians per 100k
    236.4

    Annual Crime

    Violent Crimes
    6
    Property Crimes
    5