Canterbury House

(866) 653-9337

502 29 Th St Se, AUBURN, WA


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Canterbury House
502 29TH ST SE
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User Reviews

12/20/2018  -  An Interested Visitor Writes:

Save yourself and loved ones the pain and find another place.

08/28/2018  -  An Interested Visitor Writes:

Shop around! Sadly, I didn't have but two days to find my mom a new facility after a different nursing home nearly killed her(surprise visits are CRITICAL!!) Juggling four parents across the state gave me little time to research all of the dynamics necessary to choose a semi safe facility while you're unable to be bedside with them. Never ever give too much trust to this facility! Especially, being extra wary of their admin expressing their unwavering dedication and support to guiding you and your loved one safely in their fragile last precious time of life! Their "for profit" status proved being their main objective vs quality patient care, and they're like vultures in trying to acquire the patient's assets. There were only a few nurses I trusted who were incredibly overworked! When placed on hospice, she wasn't receiving her meds and would start to wake in horrific pain from the semi induced coma that keeps them comfortable. All she could do was raise her tiny feet in response to tell me she was suffering profusely. I had to finally get another family member to alternate shifts watching over her to make sure her meds weren't being delayed for any reason whatsoever! I could keep going here, but it's so devastating to relive! Please please find care elsewhere!!!

05/14/2016  -  An OurParents User Writes:

Seriously if you love your family members even a little bit do not put them in this facility. This is a place you send your loved ones to die. Food is atrocious, Sylvia (RN) on south east side of building is the worst nurse [shows no compassion, doesn't get the concept of patients rights (that the patient has a right to refuse care), lies to your face, will claim that she gave patient pills and doesn't, and is downright rude to the patients and CNA's, plus she is the Directors BFF], every other nurse is AMAZING. The rehab and therapy department staff are great and work their butts off. But they have overloaded the CNA's with to many patients (they need to put more CNA's on per shift, severely understaffed), and the patients needs are not met. The patient should not be waiting more than 10 minutes for a CNA, but the facility higher ups don't give a crap, and won't hire more because we have as many as we need, which is total BS. The CNA's are constantly stressed out and don't have time to take there breaks, and are yelled at for not having the time to take them. Within the time I was working there they lost many AMAZING CNA's because of the upper management's rudeness and hatred for them. They are our first line of defense to protect the patients and to help them, and they (CNA's) are treated terribly for working there. I loved working as a CNA here (only for the Patients and one nurse), but I couldn't do it anymore.

Please I BEG of you don't send the ones you love here.

A Frustrated Former Employee

  • Location

    08/15/2015  -  An OurParents User Writes:

    At this point I've only spent 2hrs in the Canterbury House.
    That was 2,too many!! My Uncle was just transferred there
    on Thursday and I hope he'll soon be transferred to another
    Facility!! My sister and I approached the "nurses station" two
    different times. First was to ask if we could decorate with pictures,flowers,etc and if our Uncle was on a special diet.
    The second time was to find out if his bandages had been changed that day and to inquire about his pain medication.
    All questions were answered with an impatient "I don't know" followed by ask his nurse,Henry. Well that proved to
    be a problem,as Henry didn't know either!!! On the decorating question he went to a small office,while standing
    in the doorway,his back to us he spoke to the man inside.
    When they finished talking he turned to us and said "there ya go!"...although we had heard nothing said!! He then told
    us the only diet restrictions for our Uncle was a sugar free
    diet. (This was not correct) We were told "I think he gets
    his pain meds every 3-4 hrs.".. "THINK??".. (This was not correct) He was being allowed 1) 5mg generic Vicodin twice
    a day! And then we were very impatiently told dressings were changed on the night shift,so it would be done by 10pm.
    We were told he was moved from his first room because he
    needed more care than patients further down the hall
    So instead of him waiting 5-6 min when he pushed the nurse button,it would be a shorter wait. And also more RN's and RNA's. Well..this was not the case!! When his nurse was finally able to bring him the pain med we asked for, I found the way it was given unacceptable! He wasn't asked about his pain level,BP was not taken before hand and an impatient,rude voice said "Here's your pain you want it?..well here,take it!"
    Some staff was friendly but most was short and rude. And did not appreciate questions concerning the care given!
    When the smell,sound of patient yelling "help me",and rudeness shown to patients and their family members brings my 17 yr old daughter to tears..something is very wrong!!
    My mom asked justified questions from concern and was informed by the head nurse "it takes a few days to work the kinks out and know what the patient needs,etc etc" I told my mom "NO!..the only thing that should take a few days to learn is his personality,likes and dislikes!NOT his current medical needs and requirements!!"
    Needless to say I will be sharing my concerns,feelings and other reviews I have read with my other Uncle and my mom!!

    06/06/2013  -  An OurParents User Writes:

    Please keep looking! This nursing home is an abomination. People become "behaviors" that are to easily sedated for convenience. My mom was here for 3 months for rehabilitation. Not enough cna's on staff and most are lazy.Then you have 75% of the nurse's who barely speak English. I'm sorry but my mother doesn't speak tag, Henry, she also deserves more of your time then to shove pills down her throat and run! Aren't you supposed to check her blood pressure before you give her that?? Why hasn't the state shut them down. Nurse Sylvia steals their pain medicine
    and then will claim that she gave it but mom just doesn't remember. (My mom dsnt have memory loss.) Must be nice to be the directors best friend. The director will be very nice and caring to your face, but all she cares about is keeping the state off her back. There's a couple diamonds in the rough here... A husband and wife team cna/nurse. Thank you so much for trying to help us. Cat, you are better then this place. Quit and run like the wind to a different nursing home. Then let us know where you are and we will recommend it to everyone. Ps- Please take your husband too! Canterbury doesn't deserve you two.

    11/21/2012  -  An OurParents User Writes:

    Canterbury House is an average sized, for profit, nursing home with 100 beds based in Auburn, WA. At last check, the facility had 89 residents indicating that it is 89% occupied which is about average within the state of Washington. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Canterbury House, was 1 star, which is a lower rating than 85% of nursing homes in Washington.
    We have compared the detailed Medicare data for Canterbury House with other senior care providers in Washington. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 05/03/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    11/08/2012  -  An OurParents User Writes:

    My grandmother died there in a horrible state. She was there about two years and every time I went to visit it was more and more concerning. When she arrived she had slight dementia and could walk on her own although admittedly not reliably. In less then two years, at the end she couldn't communicate or move on her own.
    They had her in a wheelchair right away, alarmed it soon after because she was getting out on her own. They do this because they are severely understaffed and can only manage everyone if they are in wheelchairs and can't keep an eye on the mobile ones to make sure they don't fall. It looked like 90% of the residents were wheelchair bound or forced to be.
    The facilities smell of dirty diapers especially when the evening/night staff is there, it's stuffy, windows and curtains are never opened and almost all the gifts that were left for my grandmother were stolen. One time I found her mouth, clothes and her wheelchair covered in vomit, despite the fact that an attendant had just gotten her out of bed and into the wheelchair the vomit on the chair and clothes was dried, so obviously had been there before she was awakened. The attendant had just put her in her chair and wheeled her into the hallway to wait to be taken to dinner not even noticing the state she was in.
    In that facility they are ignored and neglected. In the end, as nice as everyone seemed there, I never trusted her in the hands of that facility but other family members had legal say, not me. In that facility my grandmother wasn't allowed personal items, was moved from room to room to room, she ended up sleeping 23 hours a day because she was was bored and depressed and left alone with had nothing to do because of her poor eyesight and hearing. This place is a place to send family members to die. There is no energy or thought put into their mental and emotional well being, only attempts to medicate them into submission.
    If you care about yourself or family member DO NOT let them come to this place.

    Response: I need to ammend this to say that although it was a very upsetting experience to see some of her care there, I did also witness decent care when there was actually any one around, they brushed her hair and spoke nicely to her when I was around. Although it was basic, and I never saw the same caregivers twice.

    03/23/2012  -  An OurParents User Writes:

    The time I spent there was during this years ice and snow storm! We had No heat, lights or hot food for 3 days. For bedding you have one sheet, thermo blanket and a comforter.. Think how cold we were and the employees wore coats, scarfs and gloves.
    On a regular day the food is uneatable!! Expessially their mysterie meat???? Ex: one meal cold broccli and ? cold salad (over cooked macroni, imatation crab meat, cold slaw Mixed) pumpkin moose (cold), apple juice, tea and oh ya!! the only thing you could eat a brown and serve roll that was hot!! You get no butter though. Lunch sandwhiches are 2 piece of bread with slice meat between them. No butter or mayonace, lettuce or etc. And don't be alergic to any food as you'll get it any way.
    Your medication will probably given to your roommate or forgotten completely. God forbidde your elderly and don't know what your supose to take for your heart or etc.
    The staff is under staffed. Most of the people are supper just have too much to do. Expecially during the nights!!!!
    Their phyical therpy program is Super!!! Their Occupational therpy needs work.
    OH Ya!! one bath a week is all you get unless some one takes a liking to you and you aren't to much trouble.

    Response: People like me are grateful for your honesty! I would never want my loved one to be treated or housed in that enviroment! I will keep looking! Thank you!

    Response: Thank you for letting me know ..husband is currently in hospital .. Case manager and I are researching facilities for him to be transferred .she.mentioned Canturbury.. All bad really bad reviews ..!! Thank you again ..

    Description of Canterbury House in AUBURN, WA

    Number of Beds : 100

    Canterbury House provides independent living and rehab services and senior-friendly features and amenities. For seniors who can care for themselves but who want to enjoy a worry-free life, independent living is the perfect solution. Tailored for both individuals and couples, these senior communities are also known as retirement villages, 55+ communities, and senior apartments. Residents stay in private apartments or individual homes with a plethora of community amenities, services, and programs tailored just for seniors. You’ll enjoy your own space, so you can bring your favorite belongings, such as furniture and personal items. With independent living, residents won't have to worry about maintenance, mowing, or other chores associated with home ownership. Because independent living communities are intended for older adults who need little or no assistance, most do not offer medical care or supervision. You'll find many social programs and community amenities, such as gardening, bridge, bingo, fitness programs, book clubs, and planned outings. Reside at Canterbury House and relish an exciting new era, where seniors can enjoy conversation and relish the companionship of peers. In this community, seniors find comprehensive independent living and rehab services as well as a welcoming, amicable community. When seniors don't need assistance in in their daily lives, but want the benefits and peace of mind of living in a senior-friendly community, choose independent living. Call today and discover how Canterbury House is the perfect fit for seniors requiring independent living and rehab services.


    Demographic Profile for AUBURN, WA, 98002


    Male Population
    Female Population
    Median Age
    36.5 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    14% Above
    Cost of Food
    6% Above
    20% Below
    26% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    36 / 100
    Water Quality
    60 / 100
    Superfund Sites
    19 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes