Waukesha Springs Health and Rehabilitation Center

(866) 653-9337

1810 Kensington Dr, WAUKESHA, WI


  • Nursing Home
  • Short Term Care: Rehabilitation

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Waukesha Springs Health and Rehabilitation Center
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User Reviews

04/16/2018  -  An Interested Visitor Writes:

This nursing home has been under new management since 2017. The owners tour the building weekly and talk to the residents when they are in. The care is great and the rehab is incredible. The Administrator/managers in the building truly care about the residents. The building is spotless. I could not be happier being here

  • Care
  • Cleanliness
  • Management
  • Price

    10/13/2015  -  An OurParents User Writes:

    This place is soo under-staffed, it is not even funny. From when my family member was there (for a few years), there was a lot of staff turnaround. There are good RNs, LPNs, and CNAs that work their butts off and I could tell that they were NOT appreciated at all!!! My family member first started out on the rehab floor, there was this one older RN on 2nd shift that was newer to the facility, that DID NOT care about my family member what-so-ever, we even had to question a few times if my family member received their medications!! IN WHICH THEY DIDN'T!!!! and these were very serious medications. The Night shift nurses were wonderful and were very overworked. When my family member moved upstairs to be considered long-term, they went on a unit that this LPN "thought" was her unit, she considered it her unit and had "unit manager or supervisor WRITTEN on her name badge, if she was one, why would she not have a PROPER name badge! This LPN had the crappiest attitude EVER!!! I could hear other staff members, such as the aides and even other residents, talk about her!! This LPN needs to FIRED!!!! She disrespected my family member too many times to count on both hands! I once asked her were she all worked before (*making short conversation), she stated she worked several places before this job. My friend works at on of those places she said and I asked if she knew her and she stated she did, BOY did she have some stories. This LPN almost killed someone with some very strong heart medications that were through an IV and all this LPN did was talk about other employees, it probably made herself feel better because she did such a crappy job. I talked to the "so-called" manager of the floor (wait, I thought she was, in which this manager stated this LPN was not in charge!) and this manager was soo hard to understand, I could not understand a word she was saying, I felt like I needed a translator. I have nothing against other races or anything to do with language barriers, BUT this was UNACCEPTABLE!! She just looked at me like I had no clue what I was saying and tried to talk OVER me! When talking to her, she needed a social worker to pretty much translate words for her because I could NOT understand a word she was saying. I went the the director of nursing a few times, which also changed when my family member was there. The FIRST director of nursing was very helpful and I could tell she cared about her patients and staff. The SECOND director of nursing had such a negative attitude and behavior (in which I am reporting to state). I only saw her sitting in her office ALL DAY LONG!! Trust me, for this woman being a nurse herself, needed to walk around this building more (if you know what I mean). Nothing got solved this this lady and even had to talk to the "BIG" guy a few time, who was also NO help! I have seen soo many staff leave and just quit their jobs!! I knew a few of them myself from high school and they stated it was horrible working there and told me horror stories about this facility, things you would not even believe that would or could even happen. I know a few CNAs, one LPN and one RN, so I received every aspect of "workplace". There were some WONDERFUL nurses there but of course they NO LONGER WORK THERE and there are just a few nurses that still are there, I don't know why (they can do better, as in a job). I remember this one nurse that took care of my family member that always talked to me and was great. She was there for a few years and she did her job WONDERFUL, she was upstairs. I don't know if she is still there, but she was in school for a higher degree (so maybe she graduated already, I hope so!), she made me feel like my family member was safe. She talked with other nurses and aids with respect. There was another nurse that was wonderful too!! They talked to staff like they were actual humans. AND these nurses worked on the same unit as that other LPN, who should be fired, and it seemed like these other nurses cared A LOT more than the "unit supervisor/manager". I had to talk to these nurses a few times about that other LPN because they had to take the complaint because they were in charge on 2nd shift , thank god! :) I should of never had my family member stayed at that facility as long as they did BUT I kept telling myself it might get better! Well I took my family member out of the facility in July 2015 and they arrived in November 2013. Pros: only a few nurses, especially the 2nd shift nurses (a few) and some aids, a very nice and helpful social worker, the first director of nursing CONS: the second director of nursing, the 2nd floor manager, and the LPN, who claims she is the "unit manager/supervisor" of a unit on 2nd floor BUT it contradicted the words of the "actual"manager on the 2nd floor, and the "BIG" guy had no clue about anything, also family member said some food was bad. I hope someone at this place reads this and understands that this place NEEDS HELP BIG TIME!!

    09/11/2014  -  An OurParents User Writes:

    I have to say that I had my loved one here and had a GREAT experience!! I find these previous postings to be untrue. Everyone ages, and sometimes there are some unfortunate circumstances that come with age. Unfortunately, this line of nursing is degraded constantly because the general public or non medical commoner enters a facility that is government funded and hasn't a clue to the logistics of the medical field. The government does not provide the adequate financial resources to places like this to provide constant stellar care expected by people who can't provide the care themselves. If anyone is looking to blame someone for the care or lack of staff, blame the government! The nursing management is very attentive and willing to do anything and everything in their power with the resources provided by the Medicare dollar to provide the best care possible. I loved too many of the staff members there! It's sad to see how quick people are to judge the work of people who are doing what you as a family member couldn't do. They work endless hours, and are taken away from their loved ones to provide for yours. We live in a sue happy society looking to blame someone caring for your loved one because of your own shortcomings as a family member. Relationships must start somewhere and expecting the staff to be mind readers of expectations is asinine. Shame on you for trying to take someone's job from them for the hard work they put in to meet your outlandish expectations. While I was there visiting my loved one I saw many people coming through the doors looking disheveled and uncared for without a family member or advocate in sight, yet in still, watched these families coming in demanding miracles by a staff they just met and immediately blaming staff for something that apparently was a problem prior to coming through the doors.As for the comments from these so called doctors, they of course have to blame"incompetency" on someone, well because they are a doctor, trust me they go home to their lavish lifestyles and don't think twice about the people working in places like these unless they are the ones in the trenches with these nurses and cnas. I have to compliment all the staff at Waukesha Springs for all they do, and thank them from the bottom of my heart for being there through all the blood, sweat and tears of your loved ones as well as my own. The majority of the staff is friendly and attentive (I say majority because of course not all are raised with great attitudes and work ethic) and show great concern for the people there. I will not give five stars because all areas have room for improvement but they definitely come close. Thank you to all waukesha springs staff for the love, compassion and endless hours of hard labor to keep those people happy, including mine!! Don't let the sheep of the world tear you down, just keep striving to be better!!! Keep up the good work!!

  • Care
  • Staff
  • Management
  • Engagement

    08/09/2014  -  An OurParents User Writes:

    Horrible place to work for. Employees back stab and lie and management doesnt followup to see if claims are true. Management will tell other emoloyees of employee discipline before talking to emoloyee being written up. My daughter was called a derogatory name by an employee in frony of managet and she laughed. Regional managers also dont seem to care when you lodge complaints. We are going to state over patient care we saw . Also everytime I mention this nursing facility I hear nothing good. Needs to be shut down.

    05/08/2014  -  An OurParents User Writes:

    This is a horrible place... As a previous staff member, who left because of how bad it was I can tell you not to take your loved ones here. They say they are there for the residents but then they don't do what they need to to improve quality of care. They need more staffing and new equipment nothing works. They will say the would have the right amount of staffing but they can't find anybody or nobody is staying. That's because of the fact that nobody wants to work there because of the horrible management of the facility. The state should shut this place down it needs to be taken care of right away.... I left because I felt horrible about the way the residents were being taken care of and I couldn't watch anymore, (and yes I made a complaint with the state about it.) All they care about is renovating the building to make it look more modern. They think making it look better is going to make people want to bring in loved ones. I worked on all the floors and because of inadequate staffing, they were always taking aides off the rehab unit and putting them on the dementia unit. Always leaving 2 aides on the rehab unit with over 30 residents NOT SAFE. By what I heard from the residents the food is really gross and they would rather order out every meal. I hope something gets done about this facility soon because they shouldn't be able to run this place the way they do its ridiculous. I will say it over and over again DO NOT LET YOUR LOVED ONES STAY HERE. I am happy that I left when I did I was only there for 5 months. This place isn't even rate-able.

    03/10/2014  -  An OurParents User Writes:

    Avoid this place if possible. My fiance is there for rehab and they couldn't even bother to put her diaper on right(May as well have left it off altogether), nor could they even be bothered with putting her back into bed after she was complaining about pain from the wheelchair. Some of the staff seems okay, but there is little to no supervision and quite frankly I am getting in touch with the responsible parties tomorrow to see if we can't move her to a better place immediately like the REhabilitation Hospital of Wisconsin which is where she stayed previously and she had much better care there. Personally I can't trust them here with anything apparently. it is cold, the floors are dirty and unsanitary, and for being a nursing home/rehab center trying to get patients better, that can't be a good thing.

    02/24/2014  -  An OurParents User Writes:

    The place is a hell hole! The only person that should live there is Hitler! Do not put anyone you care about here! Me mom died there, I still have guilt! I cannot even give it one star!

    02/24/2013  -  An OurParents User Writes:

    My elderly Mom was in this facility for a bit better than a week when she died there. They allowed her pneumonia to go untreated by antibiotics for more than 24 hours after she developed it-nurses were unconcerned, although they had been informed that she was predisposed to pneumonia. During the time she was there she never had water available when I came, she was always complaining of being too cold and I later found out that they got her moving only twice a day during the week and not at all on the weekend.
    Per a conversation with her doctor after her death, she was a victim of "an extremely inexperienced nursing staff" who seemed to be all there was on the weekend.
    Nursing staff was unwilling to listen to my concerns and got hostile when I asked questions regarding her care-both huge red flags.
    If I could rate this place less than 1 star, I would. Avoid this facility like the plague.

    12/11/2012  -  An OurParents User Writes:

    Don't let the updates to one part of the facility fool you - lipstick on a pig! So many health violations! Check out Medicare.com site in the nursing home facility compare area. 19 violations in 2012. 0 stars

    11/21/2012  -  An OurParents User Writes:

    Waukesha Springs Health and Rehabilitation Center is a large, not for profit, nursing home with 170 beds based in Waukesha, WI. At last check, the facility had 145 residents indicating that it is 85% occupied which is about average within the state of Wisconsin. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Waukesha Springs Health And Rehabilitation Center, was 2 stars, which is a lower rating than 69% of nursing homes in Wisconsin. Important to note that this facility has recently detriorated and has gone from 4 stars to 2 stars.
    We have compared the detailed Medicare data for Waukesha Springs Health And Rehabilitation Center with other senior care providers in Wisconsin. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 04/02/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    08/09/2012  -  An OurParents User Writes:

    This facility is horrible!!! They administer so many drugs to my family member that they are in a catatonic state. Gave her 2nd degree burns from using a plastic bag of water that they heated in a microwave. It burst on her and she has horrible burns. Her mouth is covered in sores on the inside from their lack of cleaning her dentures and she cannot eat anything and doesn't want to drink now. She came in with a broken wrist, walking and talking. She is now a 92 1/2 yr old woman in so much pain, in a wheel chair who now wants to die because of the treatment she has received. FIND ANOTHER PLACE FOR YOUR LOVED ONES!!! STAFF IS INCOMPETENT AND UNCARING!!!

    06/05/2012  -  An OurParents User Writes:

    Explanation of ratings:
    2 for Overall Rating because there ARE some positives
    3 for Staff Helpfulness because about 50% of them are!
    1 for Cleanliness because it isn't!
    2 for Quality of Care because it needs improvement
    I tried everything in my power to have open communications with the staff/doctor regarding my mother's care who was there for 7 months. I never once stopped fighting for her and, if my mom didn't have me as her advocate, she might not even still be here! Shortly after my mother was admitted there with pneumonia, her oxygen levels were down to 40 (they are supposed to be 96!). Thank God one of the nurses or CNA's checked her and they rushed her to the ER. The thing is, SHE WAS ON AN OXYGEN TANK and it wasn't working properly!! Her levels should NEVER have been allowed to drop that low!
    Some of the nurses (Mary and Mary and Bill), CNA's and the assistant director of nursing (Brigid) are wonderful. However, most of them act like you are bothering them and have even tried used "well I'm sorry but we have over 200 patients and we are busy". Well, I DON'T CARE...I only have ONE MOTHER and I was expecting her to get proper care. That's what we (or our Medicare) were paying for...24/7 nursing care.
    I am finding that most nursing homes are simply "holding houses", just letting patients exist without trying anything pro-active to improve their quality of life.
    Food got worse the longer she was there (they changed management and it seems like everything got worse).
    Housekeeping was HORRIBLE...my mom had ants in her room constantly and they would just say "it's because she spilled something"!! Well, that, my friend is what mops are for!!!!!

    On a positive note, I will say that the activities at the Springs were good and they really tried to keep the patients busy and happy.

    Laundry people were very friendly and helpful as were the receptionists who I knew by first name!
    I thought long and hard before making this review as I don't want anyone to get in trouble or lose their jobs...I TOTALLY blame the system and I would just ask that the management of the Springs look hard and long at how to open up the levels of communication between the white jackets and the patients and start acting like you really care about the health of those in your facility who are paying your salary!

    05/07/2012  -  An OurParents User Writes:

    Difficulty getting machines to work despite paying for them. Trained staff not available on weekends to do any of the doctor's instructions.

    03/19/2012  -  An OurParents User Writes:

    This is a place that the State should shut down.
    There are so many things wrong with this place that there is no time to list them all.
    Stay away from Waukesha Springs. They lie, treat you bad and all they care about is getting your money.

    12/15/2011  -  An OurParents User Writes:

    This place is terrible - do not put a family member there. The nursing staff is awful and do nto respond. It should be shut down!

    02/15/2012  -  An OurParents User Writes:

    This is a terrible place to have your loved one. Please reconsider putting anyone in here. The staff are rude, the unit managers are useless, the nurses are very short with you like they do not care or have time to care. My mother was nervous to use her call light because she would get yelled at because" they are short" staffed. Thank God my mother was only there a short time and I moved her. The rehab unit looks nice but trust me its all a act during the tour. I wouldn't put my enemy here. Its amazing they are still open.

    01/06/2012  -  An OurParents User Writes:

    Waukesha Springs was terrible. My mother was there for four weeks recovering from surgery. Nurses yelled at patients, nurses forgot (or simply neglected) to hand out medication, nurses told my mother to just pee in the diaper instead of taking the time to help her to the bathroom--even though that's exactly why she was there, to get help so that she could regain her independence. She received far less physical therapy than she should have.
    Do not send a loved one there. There are other short term rehab places in Waukesha that accept Medicare--I didn't know that at the time, otherwise I would have gotten her out of there.

    Description of Waukesha Springs Health and Rehabilitation Center in WAUKESHA, WI

    Number of Beds : 170

    When you want to experience a warm, caring staff and quality rehab services, live at Waukesha Springs Health Rehab in Waukesha, WI. Waukesha Springs Health Rehab provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, rehab services are provided. To learn more about Waukesha Springs Health Rehab, call today.

    Source: OurParents.com


    Housing Options
    • Private Bedroom with Shared Bath
    • Private Bedroom with Private Bath
    • Fire Sprinkler System

    Demographic Profile for WAUKESHA, WI, 53186


    Male Population
    Female Population
    Median Age
    37.8 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    2% Below
    Cost of Food
    6% Below
    8% Above
    5% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    43.4 / 100
    Water Quality
    35 / 100
    Superfund Sites
    84 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes